Levein and Sarah put the customer first and sticking with Stratsone JLR has been a no brainer for me. They've also taken on some staff from the recently closed Rockar garage which means I'm dealing wi... See more
Company replied
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See what reviewers are saying
Terrible, you get better service buying a can of coke than from Stratstone London. There are no admin staff to pick up the phone so booking in your car takes around 2 weeks if you call 20 times a day.... See more
Company replied
On a trip over from Germany, where I live, my Velar suddenly decided to show a red engine problem light 🤯. Managed to crawl the car to Statstones Tottenham workshop where Keeley and her team did thei... See more
Company replied
Manufacturer recall for airbag. Booking with Land Rover Tottenham was simple, communication excellent and car promptly picked up and returned on the same day with complimentary wash. Very pleased and... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Leeside Road, Leeside Road, N17 0QJ, London, England, United Kingdom
- 020 8808 6191
4.4
Excellent
185 reviews
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Awful experience.
Awful experience.
Sent my Range Rover in over 3 weeks ago for someone to take a look at a Reduced Performance issue!
Second time it’s been in with this issue but that’s another story.
Was told it required some parts and 3 weeks later I’m still waiting.
Updates and communication absolutely non existent unless I chase.
Customer service appalling.
Really badly run centre.
Only today when I threatened to take the car did they say that maybe they could offer a courtesy car - this should have been offered weeks ago!
Needless to say I’m taking the car tomorrow and will find another dealer to sort the issue.
Avoid at all costs.
June 28, 2023
Unprompted review
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi William,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Since 2017 i had the amazing fortune to…
Since 2017 i had the amazing fortune to have had my Jaguar XE R Sport maintained and serviced by Stratstone Jaguar Tottenham. The vehicle was my Fire Service response car so needed to be kept in the best condition possible. On each and every occasion i had my vehicle serviced at this location what was most noticeable was the absolute professionalism of the staff. The reception personnel were welcoming, patient, understanding of my needs and always provided a level of service other service centers would envy. Special note for Sarah Dicrosta-Hunter and the other reception staff, you are a credit to Jaguar. Its because of them that i will be back using this service center in the future. In addition to this my vehicle was always returned better than i took it in. Everything was done, not just a paper service an actual service. I always had complete confidence in my vehicle driving at high speeds across London responding to emergencies and it never let me down. Thanks Jaguar!!
Daniel
May 17, 2023
Unprompted review
Reply from Stratstone - Land Rover Tottenham Service Centre
Hello Daniel,
We are happy to see that your recent visit to Stratstone has been a positive one!
The branch is always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Stratstone Customer Services
Shante-Lee
I had such a brilliant experience. I had such a brilliant experience. Shante-Lee was so charming, knowledgeable and helpful. I'd had a mind-bogglingly bad experience with another service centre, where the staff were so incompetent I felt like I'd landed in a 1980's sitcom. My experience with Stratstone couldn't have been more different. Thanks.
April 5, 2023
Unprompted review
Reply from Stratstone - Land Rover Tottenham Service Centre
Hello Joel,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Stratstone Customer Services
Excellent First Class Customer Service
The team were very welcoming and accommodating. I had only booked for a recall but whilst in attendance the team advised that the vehicle was due a service. They managed to squeeze this in and also had the work done to allow me to leave before midday as I had other work commitments. Mo kept me updated regularly throughout the morning. An excellent first class service - could not recommend any higher.
April 19, 2023
Reply from Stratstone - Land Rover Tottenham Service Centre
Hello Mark,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi Andrew,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
The team in the office were helpful!
March 1, 2023
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi Elizabeth,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi,
Thank you for your review.
If you have any outstanding issues, please get in touch with us at service.followup@pendragon.uk.com.
Thank you,
Stratstone Customer Services
I had an exceptional experience at…
I had an exceptional experience at Jaguar Landrover Tottenham. Oz and his team provided me with great customer care.
February 7, 2023
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi Ben,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Great and friendly staff and fast and…
Great and friendly staff and fast and professional services
February 23, 2023
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi,
Thank you for reviewing us!
We appreciate you taking the time to do this and hope you have a great day!
Stratstone Customer Services
You definitely will be treated fairly and professionally
Very good quality service and they know how to take care of my vehicle
February 21, 2023
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi Luis,
Thanks for the fabulous review!
Kindest regards,
Stratstone Customer Services
Efficient and Friendly
Streamlined process to book services, on time vehicle collections and everyone does it with a smile and at all time takes care of my vehicle.
February 7, 2023
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Stratstone Customer Services
My car was returned with a discharged…
The day after my car was returned the battery was flat, cause unknown. Service department unavailable on Saturday. JLR Assistance did respond quickly, within an hour, and Service Department did contact me immediately on Monday.
February 4, 2023
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi Melissa,
We appreciate you taking the time to review us.
We are sorry to hear that you experience this issue and will ensure that all of your feedback is shared with the management team, so this can be taken on board.
Thank you,
Stratstone Customer Services
It's the 3rd time in for tge same…
It's the 3rd time in for tge same issue. No courtesy car and didn't resolve the problem twice before..
Sympathetic and polite staff but I paid for and need a car...
January 16, 2023
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Excellent service as usual by…
Excellent service as usual by Stratstone Land Rover. Efficient pick up and collection by professional drivers. Peter our regular always goes above and beyond to deliver a good experience. Highly recommend this garage.
January 17, 2023
Unprompted review
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi Fiona,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
Excellent customer care…
Excellent customer care from the manager Haydn and the team led by him. Thank you
December 8, 2022
Unprompted review
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi Joel,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Stratstone Customer Services
ATROCIOUS AfterSales
ATROCIOUS after sales. No one can be bothered to reply to calls or emails. It's a real 'can't be bothered attitude'. Last time I will ever buy a range rover. Biggest mistake. The car is fantastic, but the aftersales support is just too awful and overshadows owning this car. Very sad.
November 1, 2022
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Super efficient & friendly service as…
Super efficient & friendly service as always.
Plus much better prices than other Land Rover franchises in London.
December 5, 2022
Unprompted review
Reply from Stratstone - Land Rover Tottenham Service Centre
Hello Ray,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Very poor service …
Wasted Journey no communication shocking service
December 1, 2022
Unprompted review
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi Michael,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi Dennis,
We are delighted to see such a positive review.
Have a great day!
Stratstone Customer Services
Always welcoming
November 5, 2022
Reply from Stratstone - Land Rover Tottenham Service Centre
Hi Sharon,
We are delighted to see such a positive review.
Have a great day!
Stratstone Customer Services
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