Stratstone - Mercedes-Benz of Chelmsford Reviews 

Everything and I think they know what went wrong and I think management should look into this

Very friendly staff and excellent service.

Good service

Getting the vehicle to and from the garage is a bit of a trial if you don't get a lift, which you won't. The mechanics are the same as any other, the difference is that they are very expensive and try to get you to agree to extra work.

AS A BLACK PERSON, I URGE YOU TO THINK TWICE BEFORE USING MERCEDES-BENZ CHELMSFORD.

I am genuinely disappointed and disgusted by my repeated experiences with this dealership. Time and time again, I have felt that I have received poor service, had my concerns brushed aside, and been treated in a way that makes me question whether I am being treated fairly because of the colour of my skin.

My latest experience was the final straw. After having my car serviced last week, a check-engine warning appeared. I called yesterday and was told to bring the car in today. I arrived at 7:30 am, only to be told that I had not been booked in and that they could not help me until the end of November.

Why ask me to bring my car in if nobody has made the necessary arrangements? Why should I continue to accept this level of service?

I have tried to remain patient and professional, but I am tired of feeling ignored and disrespected. My concerns about racial discrimination are serious, and I believe they deserve a proper investigation. I have also heard concerns from other Black customers about their experiences.

TO MY FELLOW BLACK PEOPLE: PLEASE THINK CAREFULLY BEFORE GIVING THIS DEALERSHIP YOUR BUSINESS.

We deserve to be treated with dignity, respect and fairness, just like every other customer..

I expect better from a brand such as Mercedes-Benz. Until these concerns are taken seriously and addressed, I cannot recommend Mercedes-Benz Chelmsford based on my personal experience.

BLACK CUSTOMERS DESERVE RESPECT. PERIOD.

Excellent service , professional and treated with honesty and respect.

Excellent service provided by Matt Waghorn and his team

I am extremely disappointed with my experience at Mercedes-Benz Chelmsford. For a dealership representing a premium brand like Mercedes-Benz, the level of customer service should be significantly better.

My experience involving Matthew and Darren has left me questioning the professionalism and customer care being provided at this dealership. When customers choose Mercedes-Benz, they expect to be treated with respect, receive proper communication and have their concerns taken seriously.

Unfortunately, my experience has fallen short of those expectations. It is particularly frustrating when a brand that charges premium prices fails to deliver the level of service customers reasonably expect.

Having a prestigious brand name is one thing; actually living up to its standards is another. Customer service should not be an afterthought, and customers should not be left feeling disappointed by the very people representing the company.

I hope Mercedes-Benz UK takes feedback like this seriously and looks into the customer experience at its Chelmsford dealership, including the handling of this matter by Sam, Matthew and Darren.

Based on my experience, I would think twice before returning to this dealership. Mercedes-Benz Chelmsford needs to take customer satisfaction and accountability much more seriously.

A premium badge means very little when the customer experience does not match the promise.

Very disappointing. Not the standard I expected from Mercedes-Benz.

Louie is a real asset to Mercedes Of Chelmsford , and made sure everything ran smoothly when I brought my car in for a service. I even had my car cleaned !! :)

Not getting anything wrong say's it all.
First class service.
Replaced my windscreen cheaper than all after market suppliers.
Brilliant.

UPDATE IVE TOOK CAR INTO LOCAL MERCEDES TO ME TO FIND THAT ONE OF THE RIMS HAS BEEN WELDED TOGETHER AFTER CLEARLY BEING BROKEN AT SOME POINT. MERCEDES CHELMSFORD SOLD ME THE CAR & THEY DID NOT TELL ME ABOUT THIS STRUCTURAL REPAIR TO THE RIM BEFORE THEY SOLD THIS USED APPROVED CAR WITH A 2 YEAR WARRANTY TO ME THE RIM BEING WELDED IS A MAJOR SAFETY CONCERN MY LOCAL MERCEDES SAID THEY WOULD NEVER EVER WELD A RIM ITS SHODDY WORK FOR A MERCEDES TO DO AS THEY CANT GUARANTEE ITS INTEGRITY!

DO MERCEDES CHELMSFORD NOT CHECK THE CARS BEFORE THEY SELL THEM TO CUSTOMERS AS USED APPROVED OR DO MERCEDES CHELMSFORD STAFF JUST LIE TO PEOPLE OR HIDE ISSUES THE CARS HAVE AND HOPE THE CUSTOMERS DONT NOTICE!! IMAGINE THE RIM BREAKS OVER A BUMP AND I CRASH AND HAVE SERIOUS INJURIES WOULD THEY EVEN CARE THEN??

BORDERLINE FRAUD BEING COMMITTED BY MERCEDES CHELMSFORD DO NOT TOUCH THIS COMPANY UNLESS YOU WANT TO GET SERIOUSLY SCAMMED.

I HAVE EMAILED THEM MANY TIMES WITH NO REPLIES I CALL THEM FOR A MANAGER NONE ARE EVER AVAILABLE AND YOU NEVER GET A CALL BACK EVEN WHEN THEIR AGENTS PROMISE YOU ONE IT NEVER HAPPENS ITS LIKE THEIR MANAGERS ARW SCARED TO OWN UP THE HOW TERRIBLE THEY ARE ITS EMBARRASSING HOW POOR THEIR CUSTOMER SERVICE IS IF ANYONE HAS A COMPLAINT DUE TO BAD SERVICE OR ANYTHING ELSE TAKE MAKE A COMPLAINT TO THE MOTOR OMBUDSMAN WITH ENOUGH COMPLAINTS HOPEFULLY MERCEDES UK REVOKE THEIR LICENSE TO SELL VEHICLES AS ITS MAJOR HEALTH & SAFETY RISK THE WAY THEY ARE LETTING CARS BE SOLD WITH MAJOR STRUCTURAL DEFECTS AND DONT EVEN TELL YOU!! ITS THAT BAD HUNDREDS AND HUNDREDS OF TERRIBLE REVIEWS ON EVERY SINGLE SITE YOU CAN LEAVE REVIEWS ON ITS NOT A COINCIDENCE THEY DONT EVER LEARN FROM THEIR MISTAKES WHERE IS THE LEADERSHIP AND INTEGRITY FROM MERCEDES CHELMSFORD THERE ISNT ANY.

Avoid buying a car from this dealership, they will give you a car that has less than half its brakes left half worn down or more they will give you tyres that have been on the car 4 years since the car was new regardless if they have 4mm of tread and are completely perished old and have cracks all over them apparently that is still within their used approved guarentee so you pay extra for the car buying it from Mercedes but within 6 months you will need to replace all tyres and brakes because they are that tight they don’t want to spend any money to make the car leave in a good way, their after sales is non existent and their managers argue with you even if the facts are shown to them they will make any excuse not to pay out more to keep their customers happy they frankly don’t care about their customers they only want your money. I will be putting this all over social media to make sure people avoid Mercedes Chelmsford as they will hide issues with their cars then claim things are acceptable to them once the buyer brings these issues to them just to avoid any cost to them. I hope they learn their lesson not to mess around with people the tyres are bad enough an Mot tester said they wouldn’t recommend driving the car with them but according to Mercedes Chelmsford it’s within their used approved guidelines so they won’t do anything about it what a disgraceful company.

Purchased a 74 plate GLC 300D on 26 February 2026. On 28th after a couple of trips noticed a couple of problems. The front stowage compartment lid wouldn't stay open and the 12v socket in the boot did not have a cover on it, looked like its broken off. On the 2nd March I sent an email to the service dept with photos of the 12v socket. Parts were ordered and car was booked in for the 26th March. The issue with the front stowage compartment was resolved but when the mechanic was attempting to replace the boot 12v socket the special trim removal tool that they have to use broke so the job was not completed. I contacted service dept on the 6th April via email to see if the replacement tool had arrived but it hadn't. I telephoned the service department at least once a month to find out what was happening but tool did not turn up. Apparently the trim that has the socket in it can only be changed using this tool and there isn't one in the whole of Stratstone UK! The trim was finally changed out on the 1st of October when they borrowed a tool from another dealership. Why this wasn't done five months ago we'll never know!

Extremely disappointing — one of the worst dealership experiences I have ever had.

I am genuinely shocked by the standard of customer service at Mercedes-Benz of Chelmsford. For a dealership representing a premium brand, the level of communication, product knowledge and after-sales support has been extremely poor.

Communication is one of the biggest problems. You can email staff with a clear question or a problem regarding your vehicle and simply receive no response. You end up chasing people repeatedly for basic information that should have been provided in the first place. It is incredibly frustrating to have to keep contacting a dealership just to get someone to acknowledge your message.

The lack of product knowledge is equally concerning. When you are spending a significant amount of money on a Mercedes-Benz, you expect the people selling the vehicle to understand the product. Unfortunately, I have encountered situations where basic questions could not be answered properly, problems with the vehicle were explained clearly but not properly addressed, and I was left with the impression that some staff had not received adequate training on the products they were supposed to be dealing with.

What makes this even worse is the attitude when mistakes or problems are pointed out. Rather than taking responsibility, properly investigating the issue and explaining what happened, the experience can feel like the customer is being passed around between different people and departments.

And then there is the Service Department. Once you are handed over to Service, you would expect the issue to be properly diagnosed and dealt with. Instead, my experience has been another frustrating cycle of poor communication, lack of ownership and having to repeatedly explain the problem.

I understand that cars can have problems and that mistakes can happen. That is not my main complaint. My complaint is how those problems are handled. A professional dealership should listen to the customer, investigate the issue, communicate clearly and take responsibility when something has gone wrong.

Instead, I have experienced unanswered emails, inadequate explanations, poor product knowledge and a general lack of accountability. As a customer, you should not have to diagnose the problem yourself, educate the staff about the vehicle and then chase them repeatedly for an answer.

For a premium manufacturer, this is simply not the level of service I expected. The name Mercedes-Benz creates an expectation of professionalism, expertise and customer care — unfortunately, my experience with this dealership has fallen far short of that expectation.

If you are considering buying a car from this dealership, make sure you ask detailed questions, get everything in writing and do not assume that someone will follow up with you unless you chase them.

I am posting this review because customers deserve to know what their experience may be like after the sale, not just what they are promised before they purchase the car.

Very disappointing customer service and an extremely frustrating experience from start to finish.

Easy to book in, quick drop off and collection. Sam kept me updated with progress

Absolutely disgraceful experience from start to finish. I bought a car from Mercedes-Benz of Chelmsford and the whole experience has been extremely disappointing.

The sales process was poor, and the after-sales service has been even worse. Once they had my money, the level of care and communication completely changed. When problems arose, I felt like I was left to deal with everything myself rather than being properly supported.

The sales team disappointed me, the service department disappointed me, and the overall customer service was simply unacceptable.

For a dealership representing a premium brand like Mercedes-Benz, I expected professionalism, accountability and genuine customer care. Unfortunately, I experienced none of these.

I regret buying my car from this dealership and would not recommend this dealership based on my personal experience. One of the worst car-buying and servicing experiences I have ever had.

Nobody listens to instructions
Nobody on hand to offer operational support.
Service is not carried out at this site
Too much hanging around for simple tasks.

Job on car was fine, thank you. Was charged £100 for a scratch on a wheel on a courtesy car which I didn't do. I had no way of proving this and therefore had to pay. I only drove the car a total of 25 miles to from and place of work where the car park has no kerbstones at all!

I am pleased with everything