Stratstone - Mercedes-Benz of Huddersfield Reviews 

Personal touch to customer service. They are great!

Kamran was a very patience manager and tried his best to give us best experience.

Good communication for visit. Courtesy car made available. Questions answered on some of functions of car

Appalling service at every visit.

We dropped our car off at 8:00am for an MOT. When we returned to collect it at 4:00pm, we were told that the ramp was broken and therefore the MOT had not been carried out.

I completely understand that equipment can break down and that sometimes these things are unavoidable. What I do not understand is why you had our vehicle for the entire day and nobody thought to contact us to let us know. We only found out when we attended towards the end of your working day to collect the car. At what point were you actually planning to tell us?

Dropping a car off and arranging to collect it takes time and has to be factored into our working day. We now have to go through the whole process again for a second attempt at something that should have been completed on Tuesday.

Unfortunately, this isn’t an isolated incident. It feels as though the level of interest and customer service is very different once you’ve actually bought the vehicle. This is the third vehicle we have purchased from your Huddersfield branch, and based on our experiences, it is unlikely we will purchase another.

Within the past 12 months, we also had repeated problems with the battery not charging. The vehicle was initially checked and we were told there was no fault. After we insisted that the problem was still present, it was booked in for a second inspection, when it was finally confirmed that the battery was faulty.

On that occasion, we again dropped the car off at 8:00am and were told it would be ready before the end of the day. Once again, you had the vehicle all day and nobody contacted us to explain that the incorrect parts had been ordered. This meant we had to be without the car for another day despite having specifically been told the work would be completed within one day. No courtesy car was offered.

We pay approximately £45 per month for the service package, which represents extremely poor value considering the level of “service” we have received.

The recurring problem isn’t simply that things occasionally go wrong — that can happen in any business. It is the complete lack of communication when they do. Customers should not have to turn up at the end of the day to discover that work hasn’t been completed.

Very poor service and extremely disappointing from a dealership from which we have purchased three vehicles.

I will, however, say that the young lady on reception is always friendly and helpful. I actually feel sorry for her, as she seems to be left with the job of communicating and apologising for errors made elsewhere, while the people responsible don’t even show their faces.

Everything great with the exception of the collection and return charge which I was not expecting. Used the service for years which has always been free.

Very poor 4 1/2 hours wait and took my car to Brighouse for mot

Great service, great communication. Cant speak highly enough of the staff that dealt with me. Thanks you

Very professional sale representative, very straightforward process
Very helpful and welcoming staff

Didn’t like that the problem I came in with needed a part and £489 and two visits hasn’t worked and have been stuck twice where key won’t go in ignition .So still have the same problem as I had before you ‘fixed’ it. Plus have now no power steering which I had before coming to you.!!! Very very unhappy about this and will be getting in touch with Huddersfield Mercedes after the Bank Holiday

WARM WELCOME ON TAKING IN MY CAR AT RECEPTION, AND A WARM AND HELPFUL HANDOVER ON COLLECTING MY CAR.PLUS WORK ACHEIVED IN THE ONE DAY.

Quick and efficient and not bad coffee

Car serviced and customer serv

Competent engineers, helpful service advisor

First class service from Aneesa! Thank you

Speed, flexibility and fruendliness

Walked into Mercedes-Benz today needing some help getting the Mercedes app set up and linked properly to the car, and Sonia was brilliant from start to finish.

She got everything connected and sorted really quickly, explained what we needed to know and made the whole process really easy. My mum walked away very happy with everything set up and ready to use.

Really friendly and helpful service, and definitely worth giving Sonia a mention for how straightforward she made everything. Thank you!

Brilliant staff amazing customer service. No nonsense or wheeler dealer approach. Genuinely good experience. Would recommend using Huddersfield Mercedes-Benz to others. Love the car and the customer service. Thank you Matthew.

I thought i had a puncture so took the car into Stratstone Huddersfield at around 15-30. Harriet dealt with me straight away and within the hour phoned me back to say unfortunately the tyre couldn't be repaired and it would have to be replaced. This got replaced first thing in the morning and by 10am I had my car back. Great service and a big shout to Harriet