Thanks to Kieran and Gordon for making the purchase of my wife’s new GLC a lovely experience and thanks for looking after us so well. Whole experience has been the best we have had when buying a new c... See more
Company replied
Location
Switch locationThe Havens 30, Ransomes Industrial Estate, IP3 9SJ Ipswich, Ransomes Industrial Estate, GB
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See what reviewers are saying
I was very happy with the service I received from Mercedes. The whole experience was professional, efficient, and well organised from start to finish. The staff were friendly, helpful, and kept me wel... See more
Company replied
Was kept up to date with repairs and warranty works by Chris. Loan car was excellent And insurance extended until my car was ready ensuring I had transport. I felt I had been listened to at this de... See more
Company replied
See earlier statement The quality of service was simply dreadful yesterday. Once again kept waiting on arrival as staff flitted around doing very little. Car was entered for an air con service under... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
The Havens 30, Ransomes Industrial Estate, IP3 9SJ, Ipswich, Ransomes Industrial Estate, United Kingdom
- 01473 229700
4.2
Great
357 reviews
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Good communication good customer…
Good communication good customer service car cleaned which hasn’t always been done just overall very helpful.
September 10, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello Karen,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Do a better job next time
Do a better job next time, I told you a problem, and you ignored it
August 18, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello Carl.
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Experience good & only marred by…
Experience good & only marred by problems with phone answering
September 8, 2026
Amazing service and all the staff were…
Amazing service and all the staff were friendly and willing to help!
September 5, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Excellent Service
I was very happy with the service I received from Mercedes. The whole experience was professional, efficient, and well organised from start to finish. The staff were friendly, helpful, and kept me well informed throughout. Everything was handled smoothly and to a very high standard. Excellent customer service overall, and I would be very happy to use Mercedes again in the future.
September 4, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Customer Services
Amazing service and experience
Thanks to Kieran and Gordon for making the purchase of my wife’s new GLC a lovely experience and thanks for looking after us so well. Whole experience has been the best we have had when buying a new car. Would without hesitation would recommend. See you again our next purchase!
September 4, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello Chris,
Thanks for sharing your recent experience!
It sounds like Kieran and Gordon have done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Mercedes-Benz of Ipswich Customer Services
Very disappointing
I’m really disappointed with the service I received from mercedes shop ipswich this time.
I left my car with them on the 10th last month following the advice of the mechanic who came to inspect my car at home due to some issue and i only got my car back today, 23 days later, which is an extremely long time to be without a vehicle.
What made the experience even more frustrating was the lack of communication and sense of urgency. I had to keep calling them myself just to get updates. There was very little communication from their side, and at no point did it feel like they genuinely cared about keeping us informed or helping us get the car back as soon as possible.
Matter of fact, I had also done my MOT just a month ago here and there was no problem. I have been a regular customer here, but this time i am very disappointed. I expected much better treatment and customer service from a workshop I had trusted and regularly used.
September 2, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Ipswich
Hi Rina,
Thanks for sharing your feedback on your experience with Mercedes-Benz of Ipswich. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Mercedes-Benz of Ipswich Customer Services
Very helpful as didn't know if the work…
Very helpful as didn't know if the work would be carried out but mercedes made it happen hats off to them
August 14, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello Stuart,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Mercedes-Benz of Ipswich Customer Services
Elizabeth provided excellent service
Elizabeth provided excellent service. Was very friendly and extremely helpful
September 2, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Ipswich
Hi John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Elizabeth at Dealership
Have a lovely day!
Mercedes-Benz of Ipswich Customer Services
Not the quality it used to be.l
August 26, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hi,
Thanks for sharing your feedback on your experience with Mercedes-Benz of Ipswich. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello Grant,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Mercedes-Benz of Ipswich Customer Services
Wada fabryczna
"Everything was excellent and handled very quickly. The factory defect was fully resolved and covered by the company. Great service, thank you!"
August 27, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Ipswich Customer Services
Not customer focused
In my opinion service experience is not fully focused on the customer, being more focused on internal processes…
August 21, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello,
Thanks so much for your positive feedback and for choosing us. We'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Mercedes-Benz of Ipswich Customer Services
Excellent service and assistance
August 19, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello Anne,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Ipswich Customer Services
Excellent service as always.
August 20, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello Christine,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very little help was provided
Very little help was provided. In fact, I received virtually no support with any of the issues I raised.
It feels like the only reason this place wants to have any relationship with you is to get as much money from you as possible. If there is no additional money to be made, don't expect any meaningful help or support from them.
Very disappointing experience.
July 1, 2026
Reply from Stratstone - Mercedes-Benz of Ipswich
Hi Lukasz,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us.
Best regards,
Stratstone Brand Customer Services
Great service from Nathan
August 12, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Ipswich
Hello Dhiren,
Nathan will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Poor customer service
Poor customer service. Needless to say, Strathstone Ipswich have not responded following my review and complaint earlier this week. This is an indication of either the lack of importance they place on evaluations of their service, or the complete disinterest in their customers once thy have your money in their pockets. They should be ashamed of themselves, but i get the feeling thy wont be.
Following my complaint I was contacted by a customer executive to provide more details of the issue which I promptly did,
The response consisted of a cursory review of the details of the overcharging and lack of communication, and a series of corporate platitudes. Despite acknowledging that additional work should always be communicated to the customer to seek approval (in this case this did not happen) customer services did nothing to correct the unwelcome surprise of a £180 bill.
It is clear from their latest response that my money is now in their pockets, and that's where it will remain. I raise this point to make all future customers aware that in order to prevent being fleeced by Stratstone Mercedes, they should insist that any additional work is communicated to them first in order to decide whether they want this work done and to avoid a hefty, unnecessary charge. Beware!
August 18, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Ipswich
Dear John,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
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