Mercedes W204 c250 2011 rear subframe rust (inside/out) issue. Thanks to AI , find out that this issue will get fixed / replaced by MB simply as a Goodwill Claim, when this ment really to be a... See more
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See what reviewers are saying
Nothing was too much trouble and all my needs were taken care of, even the things I was sure would be solely down to me. The staff especially my salesman Conner couldn't have been any more helpful.
Company replied
Rip off main dealer service given to a loyal customer of 10 years £222 for a 'quick' diagnostic check which then took 3 days to carry out Then quoted 2 hours labour to swap a faulty pa... See more
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This was my first time using Mercedes Southend and I’ll definitely be returning. The customer service was excellent from start to finish. Ross took great care of me, kept me updated throughout the pro... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Arterial Park 1, Chelmsford Rd, SS6 7FY, Rayleigh, England, United Kingdom
- 01702 820 850
4.2
Great
432 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrific experience.
August 20, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello,
Thanks for sharing your feedback on your experience with Mercedes-Benz of Southend. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Very professional from start to finish
January 9, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Cleaning Standards Poor
Poor cleaning standards.
Tyre pressure should be checked before customer collects
August 28, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello Diana,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Mercedes-Benz of Southend Customer Services
Ease of changing time and good…
Ease of changing time and good reception when i arrived
August 27, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello Vince,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Southend Customer Services
Very efficient service and helpful staff
August 25, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello Barry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Mecedes helping me in tough times
Nothing was too much trouble and all my needs were taken care of, even the things I was sure would be solely down to me. The staff especially my salesman Conner couldn't have been any more helpful.
August 14, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello Jason,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Always made so welcome by the staff.
August 20, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Mercedes-Benz of Southend
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
great welcome on arrival fully informed…
great welcome on arrival fully informed of the progress on the car whilst I waited for the car
August 6, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
First class service
First class service, all staff genuinely attentive. Couldn’t be any better.
July 6, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Got my mot done very fast and great…
Got my mot done very fast and great customer service from Kelly and Keith as always Excellent 👌
August 3, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello Mark,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership
Have a lovely day!
Mercedes-Benz of Southend Customer Services
Absolutely appalling experience with…
Absolutely appalling experience with Mercedes-Benz Rayleigh.
I entrusted them with my £200,000 G-Wagon for what should have been a straightforward service. Instead, my vehicle was returned damaged.
The exterior trims were damaged after what appeared to be TFR (traffic film remover) was sprayed onto them and left in direct sunlight for hours, permanently marking them. My driver’s door was also chipped while the vehicle was in their care.
The vehicle was inspected, and I was told this was not the first time something like this had happened. Liability for the door damage was initially admitted, yet they are now refusing to take responsibility for the full extent of the damage.
Dealing with the service manager, Paul Smith, has been incredibly frustrating. In my experience, I have been given conflicting information throughout the process and have completely lost confidence in what I have been told.
As a result of the way this has been handled, I am now taking legal action to recover my losses.
I chose Mercedes-Benz Rayleigh expecting a premium level of care and customer service. Instead, I have been left with a damaged vehicle, an ongoing dispute and a very stressful experience.
I would strongly urge anyone considering using this dealership to think twice before leaving their vehicle in their care.
July 21, 2026
Unprompted review
Reply from Stratstone - Mercedes-Benz of Southend
Hello Faye,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
Thank you
Mercedes-Benz of Southend – Customer Services
Harry was great he got my car sorted…
Harry was great he got my car sorted and kept me informed throughout the morning, whilst waiting for it.
August 6, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Excellent service from Statstone Mercedes Southend
Collection and return of the vehicle by the delivery driver Sue was friendly and professional. Communication from Stratstone before during and after the service was excellent.
July 8, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello Charles,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Smooth Service
We had pick-up and collection for the annual service and it all went very smoothly. Staff were courteous and professional. Thanks
August 4, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Mercedes-Benz of Southend Customer Services
Easy to book the appointment
Easy to book the appointment. Collection driver was on time and smartly dressed. Car was returned to me at time stated by collection driver when he picked up the car in the morning.
July 30, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello George,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Mercedes-Benz of Southend Customer Services
Rip off Main Dealer
Rip off main dealer service given to a loyal customer of 10 years
£222 for a 'quick' diagnostic check which then took 3 days to carry out
Then quoted 2 hours labour to swap a faulty part that took 10 minutes to replace! £456 labour to remove 4 bolts!
Also wanted to charge for reprogramming the part which was not actually required!!
Mercedes do not own the car park at Southend so you are likely to get a parking ticket when you leave your car there!
You then get their 'Customer Care' team contact you (see below) and you waste your time replying thinking they may do something
Instead they try and justify £222 for a 5 minute diagnostic check that took them 3 days to perform, and that 2 hours labour (£456) is justified to remove 4 bolts (took me 10 minutes)!
BEWARE!!
July 28, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Good Morning/Afternoon
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com
Thank you
Stratstone Brand – Customer Services
A very poor show from this garage would…
A very poor show from this garage would not recommend
July 29, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Good Morning/Afternoon
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
Thank you
Mercedes-Benz of Southend – Customer Services
Service and MOT
Excellent customer service from drop off to collection. Very detailed service report.
July 30, 2026
Reply from Stratstone - Mercedes-Benz of Southend
Hello Paul,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Mercedes-Benz of Southend Customer Services
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