Stratstone - MINI Leeds Reviews 

The staff were exceptionally helpful and polite and went over and above what I could have expected to try and resolve my problems.

Great service from Csilla. Very efficient and helpful.

A seamless transaction form start to delivery. Very helpful staff and delivered in super quick time. Great communication. A refreshing experience in car buying!

Excellent service from start to finish. Friendly, helpful and knowledgeable staff as always. I wouldn’t take my beloved mini anywhere else to have works done.

Went into the leeds holbeck store as I had some issues with my locking nut. The man Was extremely rude and abrupt telling me -we’re not a back street dealer ,I’m too busy to help you now so you’ll have to sit there for 10 mins and we’ll be charging you

All I asked was to sort my locking nut - didn’t expect this customer service and rudeness.

I walked out after waiting 15 minutes - with not service.

Never ever in my life will I ever go with Mercedes’ again if I remember rightly when I was first looking to purchase a Mercedes’ I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how they’ve got a good reputation I do not know

Anyone want to buy a Mercedes? I’m off for a BMW 😂

A+ experience during our recent car purchase from Stratstone Mini Leeds. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process.

Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old.
It went from a free MOT to recommending £700 worth of work using words like ‘critical’ and ‘imminent’ and this work wasn’t even needed to get the car through its MOT.
I will never use Stratstone Mini again.

My car was booked with mini but a day previous to this my car unfortunately broke down and I had to get the RAC to tow it to the leeds branch. I arrived just as they had closed but spotted one gentleman closing up the gates etc. I explained the situation and all I can say is what a man, Paul went above and beyond providing me the best customer service. I was stressed and it had been a few hours since I broke down and he put my mind at ease and even sorted my courtesy car so I didn’t have to taxi to mini Stratstone the next day to pick it up and this was all after everyone had practically left working over his hours. If only there more like Paul, an absolute credit to the company and such a lovely guy. Truly grateful after the few hours I had with breaking down. I’ve been taking my car to mini Stratstone leeds for the past 2 years and have always received the best service but today was just something else. Thank you so very much.

We recently purchased a mini from Stratstone Leeds and we found the sales team , particularly Michael extremely helpful and supportive.

The receptionist was pleasant and efficient. The car was ready when they said it would be.

Great service and communication throughout

Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. So I could also get my MOT completed on the same day.

Great service. All work was explained in detail and options were clearly discussed. Nice, professional people.

The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Holly was a new member of the sales team & in our opinion a great credit to the company. We never felt under pressure, and were offered a very reasonable price. Would highly recommend & would return in the future.

We are a returning customer of Stratstone Mini. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. The deals they offer are brilliant and nothing is too much trouble.

Great service from start to finish with friendly staff. The Leeds team in particular Jack have been great and made the experience a lot smoother

Excellent end to end. Stephen Rhiannon and the technician team.

Real people doing a great job. I visited for recall on my 2011 Mini was surprised how well I was received and looked after during my visit.

To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it’s way!