Stratstone - MINI Leeds Reviews 

Great service. Friendly staff

Bought a mini jcw when I got home the tire repair kit was missing the aerial was missing and some stone chips I got a new aerial and paint in the post no tire kit . The cleaning of the mini was poor but I have sorted that myself. Next was 10 month later took a service plan out and booked the mini in 2 weeks before I was told to pay £261 because the plan doesn't cover the service and m.o.t wasn't told this when I took the service plan out next I left the mini with them yes got a car to get me home the rang to say the mini was ready at 5.50pm said they was sorry its a bit late they close at 6pm I live 45 minutes away but left the keys with the sales staff just made it before they close at 7pm this it not all yet this mini has only done 400 miles in them 10 months I get a video saying the front pads are low and need replacing I have thought this have been done at point of sale the mini had only done 400 miles and 13k since new I have cancelled the service plan now I don't see the point . I do really think the pads should have been replaced before I bought the mini and the tire repair kit replaced

Simply excellent throughout. Very knowledable reception staff took very good care of me. Technician provide a very comprehensive report and video. Lovely courtesy car clean and well presented. Will definitely be back for all my servicing needs in future

Found a mini in difficult times for me. I changed my mind several times of which I wanted. Michael went above and beyond to make sure I was happy.

Excellent customer service and kept me informed at all times on the status of my vehicle which was going through an MOT.

From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Very professional, friendly and very informative. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Travelled to dealership to collect car and handover was seamless. Would 100% recommend this dealership. Thank you Csilla

Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)
Whole process was very pleasant - Imran our salesman was helpful without being pushy
The car looked like new when we picked it up
Would highly recommend

Our family came to buy a used mini in the £12k range. Although the team were very busy Paul managed to successfully juggle ourselves and other customers by listening to our needs and arranging a test drive of a car meeting those whilst he dealt with other customers. We came back wanting to make a deal. My daughter however fancied the £30k John Cooper Works Convertable... as did my partner. Paul through discovering I owned an Abarth roadster manufactured a deal that enabled me to trade that in and get the more £30k dream machine. Although I've spent £16k more than I wanted we've got what we want. Throughout, Paul laid out the options in an open and transparent manner and although clearly wanted to sell the more expensive motor, enabled the family to make the decision we wanted. Everyone's a winner.

Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Took just one week from first visit to home delivery. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Also helped with vehicle set up and installing My Mini app explaining everything clearly.

I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. New cars have been difficult to obtain and delays have happened. However, throughout the period from ordering last February through to handover today on 23rd June, Paul was extremely helpful, understanding and friendly and made matters uncomplicated to enable the transition to run seamlessly. Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. Your help was greatly appreciated. Mark Riley, Scarcroft, Leeds.

Very very poor customer service.
Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.
I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning I’ve now missed out on a car.
DO NOT RECOMMEND.

We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.

Heather and Rick

Took my Mini for its yearly service. I was given a courtesy car which helped me greatly. I was regularly kept up-to-date with the progress of my service.
The friendly attitude, professionalism and patience of Rhiannon was much appreciated.

Great to deal with Paul made buying a car a total pleasure Thank you!

At last people that know what they are doing, problem appears to be sorted

We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. I am still in touch with Paul, who might yet still sell us a car!

The whole place, with its car showroom, café and decoration looked flawless.

Ibrahim

I purchased an electric mini and I am really pleased with it it’s a great car ,the overall experience was excellent and great customer service thanks very much

despite delays, which were unavoidable, I was kept informed on the progress.

easy to deal with and did what they promised

you cant ask for much else

From our first visit to collecting my new car ,our service was excellent.
Paul Roeson was so helpful throughout ..

Excellent customer service from Rhi on the service desk