This is now the third car we've bought from MINI over the years, but I can honestly say the service we received this time was on another level. We only popped in for a quick look around and h... See more
Company replied
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See what reviewers are saying
We dealt with Liam at Stratstone mini, Leeds. From start to finish he explained everything clearly, was knowledgeable and listened carefully to our needs. Most importantly, he did everything he said... See more
Company replied
The after sales care at this dealership is appalling. I purchased an electric JCW but started to experience charging issues soon after purchase which they dismissed. I ended up taking the car to anoth... See more
Company replied
Service here is brilliant and nothing short of outstanding. I was looked after by Michael his enthusiasm knowledge and high level of friendly impeccable customer service was truly outstanding. You are... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Gelderd Motor Park, Gelderd Road, LS12 6EG, Leeds, United Kingdom
- 0113 532 8855
4.2
Great
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like to thank you for the keyring…
I like to thank you for the keyring that you sent out to me not that long ago. And for the good service that I
got from you all.
June 22, 2023
Unprompted review
Reply from Stratstone - MINI Leeds
Hello Alex,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Excellent customer service from Mohammed …
Excellent customer service from everyone but big thanks to Mohammed who excelled with customer service skills - thank you. I had to have some repairs to my car after a visit to the Safari park, thanks for making what had been a stressful situation into a much better one - thanks 😊
April 15, 2023
Unprompted review
Reply from Stratstone - MINI Leeds
Hi,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Always fantastic service
Purchased my MINI from here several years ago now and it's always fantastic service. Got to give a special mention to Rhiannon. I had an MOT, service and also had a new service plan set up. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. She really is a star 🌟
February 22, 2023
Unprompted review
Reply from Stratstone - MINI Leeds
Hi Samantha,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
Efficient/friendly service.
December 20, 2022
Reply from Stratstone - MINI Leeds
Hi Debbie,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Rhiannon and all at the service department. Great service again from all at Mini…
Great service again from all at Mini Leeds.
December 15, 2022
Reply from Stratstone - MINI Leeds
Hi John,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Reply from Stratstone - MINI Leeds
Hi David,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
Reply from Stratstone - MINI Leeds
Hi Robert.
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
My wife purchased her car from them and…
My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at £900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged £70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge £70 for brake fluid, we have lost all trust in them and will never use them again
November 25, 2022
Unprompted review
Reply from Stratstone - MINI Leeds
Hi Daniel,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
All work done on time and…
All work done on time and professionally handled from customer support to technical work on the car.
November 12, 2022
Reply from Stratstone - MINI Leeds
Hi David,
Thank you for the review!
Your positive rating means a lot to us here at the MINI branch in Leeds.
Customer Services
Reply from Stratstone - MINI Leeds
Hi Chi,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Quickly, quality and nice
It was recall for my egr changing. I've picked up my car fixed and cleaned.
Nice.
November 7, 2022
Reply from Stratstone - MINI Leeds
Hi,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
The whole of Stratstones team involved…
The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. I found their customer service excellent
October 29, 2022
Reply from Stratstone - MINI Leeds
Hi David,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Customer Services
Great friendly professional service.
October 28, 2022
Reply from Stratstone - MINI Leeds
Hi Jane,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
All was made very easy
October 25, 2022
Reply from Stratstone - MINI Leeds
Hi James,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Fitted in next day for problem and sorted!…
Rang to book car in for emissions problem, fitted me in first thing next morning. Lady very helpful on the phone. Jamie at service reception desk very helpful too. Kept in contact throughout, collected car later that day and it had even had a wash, thank you!
October 17, 2022
Reply from Stratstone - MINI Leeds
Hi,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Excellent, highly recommended
Excellent, friendly, car was pristine and to a very high standard when collected.
October 15, 2022
Reply from Stratstone - MINI Leeds
Hi Mr Penno,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Reply from Stratstone - MINI Leeds
Hi,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Working away from home and my local…
Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. I so appreciate it .. a very positive and reassuring experience. Big thanks Jamie and co, you are doing things right.
September 21, 2022
Unprompted review
Reply from Stratstone - MINI Leeds
Hi Annie,
We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one!
The branch is always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Customer Services
Fast, efficient, friendly service
Exhaust was making a very strange noise. No one could find the fault except these guys. They kept it overnight so they could listen to it cold start and fixed the problem that day. Top service.
September 1, 2022
Reply from Stratstone - MINI Leeds
Hi Anna,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Fab staff can't do enough for you…
Fab staff can't do enough for you always very friendly and accommodating
August 25, 2022
Reply from Stratstone - MINI Leeds
Hi Emma,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
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