Just bought a young, approved mini from stratsone silverlink, as well as traded in our 10 year old diesel mini and 4 year old electric mini. Paul Southern was great, very personable and honest. The pr... See more
Company replied
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Bought my first car through this garage recently, and had a good experience with the team there. Guy called Olly was great when it came to finding the right car to fit my travelling needs and answer... See more
Company replied
Visited showroom enjoyed test drive and received offer to buy car under part exchange Advised salesman offer was slightly low but may be accepted subject to satisfactory insurance quote to be che... See more
Company replied
We have just purchased a new mini from this dealership. From the moment we entered to leaving the staff were engaging and clearly wanted to sell us a new car. Olly needs a special mention. He is an as... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
The Silverlink, NE28 9ND, Wallsend, United Kingdom
- 0191 234 7608
4.8
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Consistently superb
As per usual, superb service from Stratstone Mini Tyneside!! Just purchased my fourth Mini from them and the process was a pleasure from start to finish. Paul couldn’t be more helpful and I’m over the moon with my JCW!
January 21, 2023
Unprompted review
Reply from Stratstone - MINI Tyneside
Hi Phil,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Sheena,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
Great Service
Well Paul Southern, thanks for your great service, nothing was to much to ask. A great experience from walking through the door to collecting our countryman.
January 10, 2023
Unprompted review
Reply from Stratstone - MINI Tyneside
Hi Craig,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Love Mini
2 words - Gary Stewart
What a salesman. Knows his stuff, knows the cars inside out, know his clients. Fantastic service, and after service.
This is my 5th new mini in 9 years. someone is doing something right.
If you want a mini, new or used, get down to Stratstone Silverlink, ask for Gary, and I guarantee you'll leave there a happy new car owner.
December 28, 2022
Reply from Stratstone - MINI Tyneside
Hello Miss Davies,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Expertise and honesty of salesperson.
The knowledge, support and honest responses of salesperson Paul Southern from the outset to the final completion of paperwork and explanation of the car's features before driving it away.
November 30, 2022
Reply from Stratstone - MINI Tyneside
Hi Lesley,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Mrs Queen,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Service
Prompt collection, even washed and valleted after service and delivered early
November 21, 2022
Reply from Stratstone - MINI Tyneside
Hello Ian,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Michelle,
Thank you for your positive review.
Have a great day!
Customer Services
Professional Service and Great Experience
Attention to detail and the customer service element was outstanding from start to finish - Honor at the Service desk was excellent and a joy to have worked with whilst handing my wife’s car in for the work to be conducted - Thank You!
Russell Crawford
October 26, 2022
Reply from Stratstone - MINI Tyneside
Hi Russell,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Great choice and easy to use. Would highly recommend
October 25, 2022
Reply from Stratstone - MINI Tyneside
Hi Stephanie,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Very professional and friendly customer…
Very professional and friendly customer service from Paul Southern. All the team were very helpful and my car is fantastic...!
Thanks to all. 😁
October 20, 2022
Unprompted review
Reply from Stratstone - MINI Tyneside
Hi Carol,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Reply from Stratstone - MINI Tyneside
Hi John,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Staff were helpful courteous and…
Staff were helpful courteous and obliging at all times and kept me informed of progress throughout
October 12, 2022
Reply from Stratstone - MINI Tyneside
Hi Margaret,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Lisa,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Rupert,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
Customer Services
Excellent service from Gary Stewart
Excellent service from Gary Stewart. Very happy with the sale. Very easy to trade in existing mini for new one.
September 30, 2022
Reply from Stratstone - MINI Tyneside
Hi Sallyanne,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
A* Support
As always, 5 star service from Honor and the team at Mini. Easy to book, cost effective solution and efficient working.
September 30, 2022
Reply from Stratstone - MINI Tyneside
Hi Janet,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Good overall experience
On arrival we were met by a young lady on reception
who dealt with our questions and explained the process in detail took about 10mins to check car in for Service and MOT, Left my mobile Number and went shopping , approx 2hrs 30mins later received phone call telling us car was ready to pick up,another 10 mins and the bill was paid and we were on our way home
Only prob was promised free wash and vac but could not see any signs that this had been carried out.
overall a good experience
September 9, 2022
Reply from Stratstone - MINI Tyneside
Hello Ron,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
The staff were friendly
The staff were friendly, customer service was spot on and the team went above and beyond to meet my needs. The standard of service the car received was excellent. Would highly recommend.
July 20, 2022
Reply from Stratstone - MINI Tyneside
Hi Lily,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Marj,
Thank you for your positive review.
Have a great day!
Customer Services
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