Faye on receptions is so friendly and always greets you with a welcoming smile and looks after you. Jamie in service kept me updated and sorted out a warranty repair for me again excellent service. Gi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Agreed a reduced service price (~£1,100) in writing before booking, but was charged £1,800 on collection. Had to pay the full amount just to get my car back, despite raising the issue on the spot... See more
Company replied
Looking for a used Porsche Panamera for a few months. Found what we were looking for at Porsche Sutton Coldfield and the sales experience was comfortable, informative and pleasant. Rav Dhaliwal was so... See more
Company replied
Having lost my locking wheel bolt key, Nathan Coley in the parts department went out of his way to contact a third party to source me a new one. I didn't buy my car from Porsche Sutton Coldfield, but... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Coleshill Rd, B75 7AX, Sutton Coldfield, United Kingdom
- 0121 378 5821
3.8
Great
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Credit to Jamie, Fay and Sharon, very welcoming, understood what I was looking forward and looked after me extremely well.
January 28, 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Jamie, Fay and Sharon at Dealership
Have a lovely day!
Porsche Centre Sutton Coldfield Customer Services
Hade a good experience today !
Hade a good experience today !
Reece from service team was very polite and helpful and also I should mention the ladies at the front desk also been welcoming and kind
I would highly recommend Porshe Sutton Coldfield
February 11, 2026
Unprompted review
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Reza,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Sutton Coldfield Customer Services
Cancelled courtesy car twice and poor…
Cancelled courtesy car twice and poor communication- very poor experience
February 2, 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Dear Nimit,
Thank you for taking the time to rate the experience you have had with Porsche Centre Sutton Coldfield. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Porsche Centre Sutton Coldfield Customer Services
Lovely people
Lovely people, very professional, very welcoming and extremely efficient
February 5, 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Douglas,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Expensive and not the premium delivery…
Expensive and not the premium delivery you would expect give the price. Car wasn’t even vacuumed.
January 23, 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Ghazanfar,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Lack of communication
If the car is not going to be available by the end of the day of servicing, early notification should be made and greater communication required on progress of work
January 21, 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi David,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Warranty Renewal
Olga the warranty person was great and pleasant to deal with as always.
January 13, 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Geoff,
Olga will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Sutton Coldfield Customer Services
The staff are friendly and helpful and…
The staff are friendly and helpful and will go the extra mile to keep their customers happy.
I feel I must mention Daisy the Service Manager who is a great asset for the business
December 12, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello David,
Daisy will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Sutton Coldfield Customer Services
Horrendous ! Worst experience ever!
Horrendous ! Worst experience ever!
I don't usually write reviews and understand things can go wrong but my god these guys take it to another level of poor service.
I would recommend avoiding this Porsche centre at all costs.
Customer service is atrocious took over 2 weeks to get my car back after giving it in for a simple oil service.
0 Comms , constantly chasing up with promises to call backs that never happened was given several return dates only for me to chase up on the day and be told " Oh the car is not ready today we will have someone call you back with an update".
Nobody is calling you back until you chase up to find out. I had to get my own rental car as they did not care enough to provide a courtesy car.
I could go on and on but its not worth wasting more time !
November 5, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Aamir,
Thanks for sharing your feedback on your experience with Porsche Centre Sutton Coldfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Maisie Griffiths outstanding commitment…
Maisie Griffiths outstanding commitment to phenomenal customer service. My reinstatement of my Porsche 911 has resulted in this car feeling to drive like a brand new car. Thank you.
November 7, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Sutton Coldfield Customer Services
Poor Communication
3 weeks to replace a tyre is ridiculous, and no communication as to the reason for the delay!!!
November 19, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Porsche Centre Sutton Coldfield Customer Services
Not trusted
I was quoted £800 for a service all in and was told it didn't need spark plugs... Whilst it was being serviced they rang me to say it needed spark plugs to keep the warranty and that it was a extra £700 a total rip off... Finally after complaining they changed me a extra £320. I knew I shouldn't of used this dealership as on a previous Porsche they charged me for a replacement aux belt but didn't do the work, so did they change my plugs on this visit. You pay over £1k and don't even get a vehicle health check
November 13, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Richard,
Thank you for taking the time to rate the experience you have had with Porsche Centre Sutton Coldfield . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Porsche Centre Sutton Coldfield Customer Services
Kos went above and beyond to sort my…
Kos went above and beyond to sort my car out - thank you
March 10, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello, Stuart
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Porsche Centre Sutton Coldfield Customer Services
Customer service was excellent
October 25, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi,
We appreciate you sharing your positive experience, thank you for your feedback.
Customer Services
had my car recalled for 5 times for…
had my car recalled for 5 times for battery issue during 2 years for my taycan gts, communication and service is not up to the standard you would expected from Porsche, wrote a complain email to management team to report the experience, did not even get a formal reply from them, very disappointed.
October 21, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Haifeng,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Poor service dept…
I am writing to provide feedback regarding my recent experiences with your service department. While I have always found your staff to be lovely and have no complaints about their demeanor, I have encountered several issues with the service department's operations.
Specifically, I have experienced unreturned calls, incomplete work under guarantee, and a request to service my car that had already been completed two months prior.
May 9, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Jon,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Outrageous EV service costs
Friendly, prompt service undermined by extortionate first service costs, which when coupled with crippling depreciation should make you think twice before looking at new Porsche. EV's have regen breaking, leading to lower brake wear, and therefore a scheduled brake fluid change on a 1st service also feels like a cynical way to justify further charges.
September 12, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Steve,
We appreciate your feedback.
We aim to provide transparent service costs and regret your disappointment with the initial service expenses.
We'll review your comments regarding brake fluid changes and depreciation.
Your insights help us improve.
Customer Services
You collected the car as agreed
You collected the car as agreed, kept me informed and returned the vehicle clean and on-time.
May 9, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Paul,
We're happy to hear that the vehicle collection and return met your expectations.
Thank you for your positive feedback and for taking the time to share.
Customer Services
I had an issue with my air conditioning…
I had an issue with my air conditioning unit not blowing cold air. My car is under warranty so I called Porsche assist who sent a chap over who did various tests which he emailed to Porsche Sutton Coldfield and also booked my car to be seen by them. He told me exactly what a chap from an independent garage told me that there’s a fault with the unit and it’s not taking the air conditioning gas in.
A couple of days later I had a call from the dealers asking if I’m prepared to pay £380 to diagnose the issue.!! I was confused and tried explaining why would I pay if my car is under warranty and that all diagnostics should be carried out under this warranty however they insisted that to do the tests I needed to pay which I don’t understand. I bought my car back as I’m not prepared to pay this amount as I believe I’m being conned. I had a very similar issue with my Audi Q8 and they covered it all under my warranty. The experience with Porsche has put me off buying another in the future.
Just an update another Porsche service centre fixed the issue without even mentioning of any charges as the warranty did cover the fault as I assumed.
August 18, 2025
Unprompted review
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Zulfikar,
We appreciate you bringing this to our attention.
We're sorry to hear about the air conditioning issue and the concerns regarding warranty diagnostics, it's not the experience we want you to have.
We'll look into this matter further to ensure our policies are clear and consistently applied.
Thank you for your feedback.
Customer Services
Service centre is terrible
Service centre is terrible. Save yourself some pain and go elsewhere…
August 28, 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Alex,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.