Stratstone - Porsche Centre Wilmslow Reviews 

We had to visit Porsche Wilmslow on Friday as a stuck rear seat belt on our Cayenne had stuck as a result of moving the rear seat back. This was ahead of a trip to South Wales that afternoon. Michelle was a great help and although she did warn me that a technician might not be available she said that she would do what she could. A few minutes later out came Sam and within a short time everything was sorted and we were on our way.
I really cannot speak more highly of their extremely friendly and helpful attitudes and of the superb service we received - not only from these two but the smiling reception team also.
Thank you again.

Friendly helpful staff and Michelle from the service dept is great as always.

Chloe Muddiman was exceptional. Mid-morning, a long way from home and with a punctured tyre, we limped to Wilmslow, being the nearest Porsche Centre. Chloe worked out the tyre size, immediately ordered it from the warehouse, which meant it was delivered that same day. By mid afternoon the tyre had been fitted and the car was ready for collection. Not only that, but she'd charged our car to 100% and provided us with all the records to process our claim against our Porsche tyre insurance. This service was exceptional.

I needed a new headlight bulb straight away as I had to drive at night.It was done while I waited.The team headed by Stuart are so friendly,professional and courteous.They cannot be bettered.Thank you and well done.

Before we start, the staff are lovely and always friendly and helpful!! There is always a friendly hello and a welcoming smile.

But…. the service offered is awful.

Every time you phone to speak to someone in service, you are reassured they will phone back - never had a call back yet. On two occasions I had to drive to the showroom, park up and wait inside until someone could see me (not the greatest use of my time, presumably because they are constantly very busy).

It also seems there is a noticeable lack of curtesy cars… Porsche are quite happy to leave you without a vehicle whilst they fix one of the many recalls or faults whilst the vehicle is under warranty. With my latest issue, I was told that a curtesy car would be available at the end of March?.

My car was just due its first MOT but the dipped beam has developed a fault… thankfully just happened before 3-year warranty expired, so lucky me. It won’t pass its MOT with it broken and only Porsche can fix the light, resulting in me having to leave my car at the showroom until fixed and leave without it. No curtesy car offered and no attempt made to facilitate me getting around at any point.

The new headlight unit may arrive next week… I work full time in an office 17 miles away from my home and have been left without a car for a week now, it will be another week before I may have my motor back?! This is a huge cost to me personally and very inconvenient whilst I wait for repairs.

It is just disappointing and not the first time the service has been poor and way below par of what you would expect from such a prestigious (and pricy) brand.

Great service. Had some vehicle repairs carried out was provided with a courtesy car by Porsche assistance for a full week.

Great service as always, speed and efficiency and a great attitude are all always important to my Family and l and that is always what we get in bucket loads...

Having initially making a complaint to Porsche Centre Wilmslow regarding a service issue. Stuart Swann - Service Manager has now addressed my complaint to a satisfactory conclusion and we can now move on to a more positive relationship in the future.
Many thanks.

Michelle Kenworthy always provides the very best in service for me. Always prepared to go the last mile in helping to get me back on the road.

Excellent company with great friendly staff

Good service wxperience

The two ladies on the front desk and Michelle on service.
Professional, friendly, helpful!

Excellent dealership, reception is friendly & cheerful. Special mention to Alan in service department who despite my vehicle probably being amongst the least valuable he has to deal with nonetheless treated me in a professional manner with respect, honesty & kindness. Highly recommended Many thanks

Friendly, helpful team

Great service. Looked after me extremely well.

Having recently visited the Porsche Wilmslow service department, all I can say is if you are a Porsche Owner, I would suggest comparing the price between this dealer and other Porsche dealers on the price of servicing. I think you will be surprised on what you find, as they are all quoting for exactly the same work specified by the manufacturer. I have just checked with another dealer for the same service and I could not believe the difference in cost, it was shocking!

Excellent service from friendly helpful staff.

From booking my vehicle in and being kept updated on progress the service was flawless, the staff are always very helpful and friendly, I couldn’t recommend them enough, keep up the great work!

ALWAYS EXCELLENT FRIENDLY SERVICE FROM STUART AND HIS TEAM
WOULD HIGHLY RECOMMEND

Extremely disappointing service at Porsche Wilmslow. I would recommend anyone considering having their Porsche serviced here to be very careful and go elsewhere. Lack of clarity , no estimates , no consent, huge assumptions made. invoiced for £6000 for repairs and service.
it transpires they charge £264 plus VAT for labour.
In comparison locally in Stockport Merc £175 inc Vat , Maserati £180 plus vat , Lamborghini £200 plus Vat.
Cleaning out water drain channels around doors for my Porsche Macan £336 plus VAT, not agreed in advance. Mobil oil which i can purchase for £9.99 inc vat charged at £29.50 plus vat. huge mark up on an oil change. Avoid Avoid Avoid .