Really happy with our experience with Mercedes! Everything was explained really well, and our sales executive was so patient, friendly and helpful throughout. He took the time to understand what we we... See more
Company replied
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See what reviewers are saying
I was welcomed by the staff on arrival and was given the option to either wait for the car or leave and be contacted once the annual service and MOT had been completed. I chose to leave and requested... See more
Company replied
All our questions were answered quickly and honestly whether by phone or email. At no time did we feel under any pressure to purchase the car we test drove. I felt we got a fair price for the car... See more
Company replied
The dealership is very good, however after buying a car from them I didn’t expect to have to service it within the first 4 months. That should be done before you pick the car up!
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
155 Gelderd Road, LS12 6BZ, Leeds, United Kingdom
- 0113 201 5200
4.3
Excellent
752 reviews
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Reply from Stratstone - Smart of Leeds
Hi Michael,
We're happy everyone was helpful during your EQC service.
Thank you for your positive feedback; we appreciate it!
Customer Services
Mercedes is always my choice
I am very pleased with my new car and the person who sold it to me David Mackwell
May 18, 2025
Reply from Stratstone - Smart of Leeds
Hi My,
We're happy to hear that you are pleased with your new car.
We appreciate your positive feedback about David.
Customer Services
Reply from Stratstone - Smart of Leeds
Hi Muhammad,
Thank you for your five-star rating.
We really appreciate it.
Customer Services
Fantastic service
Fantastic service, staff really friendly, Antonia was amazing. Thank you Stratstone
May 30, 2025
Reply from Stratstone - Smart of Leeds
Hi Mark,
We appreciate you taking the time to share your positive experience with Antonia.
Customer Services
Customer service and and care.
May 28, 2025
Reply from Stratstone - Smart of Leeds
Hi Adewumi,
Thank you so much for your review.
We are delighted you feel this way about your experience, and it was a sincere pleasure for us to look after you.
Take care,
Customer Services
Reply from Stratstone - Smart of Leeds
Hi Mr John,
We're happy to hear that you were kept updated.
Thanks!
Customer Services
Lovely car from The dealer
A few hick ups and bilaal and Adam are putting things right with equivalent loan car and a beautiful cake given to my wife. Thanks guys
May 20, 2025
Reply from Stratstone - Smart of Leeds
Hi Gerard,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Great experience
Great experience. Martin who dealt with us was brilliant, gave us time to think/ talk about our thoughts between ourselves, let us take our time to look into the car, insurance quotes etc. He was really informative for us and showed us every detail of the car.
May 10, 2025
Reply from Stratstone - Smart of Leeds
Hi Chels,
We are so glad to hear you had a great experience.
It's wonderful to know that you found Martin to be so helpful and informative.
We strive to provide our customers with a positive and enjoyable experience, and it's rewarding to hear that we achieved that for you.
Customer Services
Broken again
5th time my car has been back to you for repair all for differant things ..you tried to pass me off with a bill for £2190 for mot repairs then when the finance company got involved you did those repairs free of charge ...then there was an oil leak that you said you had fixed ....then another oil leak but mysteriously a differant oil leak ..which you now have fixed once again ...got my car back and 36hrs later broken down again car is on my drive with mo power at all ...tried 9 times to contact you spoke to 3 people who just said they were a call centre so can only pass a message on ...eventually got through to dsvid who sold me the car told to ring breakdown service ...i am leaving it in the hands of mercedes leeds and santander customer complaints to deal with you both know the situation
May 16, 2025
Reply from Stratstone - Smart of Leeds
Hi Dean,
We understand your frustration with the repeated issues you've experienced with your car.
We sincerely apologise for the inconvenience and stress this has caused you.
We value your business and strive to provide excellent service.
We're committed to addressing your concerns and working towards a positive resolution.
We appreciate you bringing this to our attention and will be sure to pass your feedback along to the appropriate team.
Customer Services
Reply from Stratstone - Smart of Leeds
Hi Paul,
We appreciate your feedback and are glad you had a positive experience.
Customer Services
Charged for oil disposal on electric…
Charged for oil disposal on electric car service. Asked to be refunded for this and never received it. Have e-mailed twice to no avail. Staff rude
April 8, 2025
Reply from Stratstone - Smart of Leeds
Hi Steve,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Experience was excellent as always
Experience was excellent as always, I’m now into year 5 of servicing and some 150k and the experience has never been anything other than first class
May 9, 2025
Reply from Stratstone - Smart of Leeds
Hi Pete,
We appreciate your kind words about Bianca and Omar.
Customer Services
Reply from Stratstone - Smart of Leeds
Hi Elizabeth,
We appreciate your kind words and are glad to hear you had a positive experience.
Customer Services
Reply from Stratstone - Smart of Leeds
Hi Pete,
We are delighted to hear that you had a positive experience with our dealership and staff.
Customer Services
Reply from Stratstone - Smart of Leeds
Hi Sandeep,
We are happy to hear you had a positive experience.
Customer Services
Really have to say Eleanor was amazing
Really have to say Eleanor was amazing, really patient and helpful, made the process really easy and she explained everything so I knew what was happening at all times
April 30, 2025
Reply from Stratstone - Smart of Leeds
Hi Andrew,
We are so pleased to hear about your positive experience with Eleanor.
We strive to provide excellent customer service and it's wonderful to know that she went above and beyond to make your experience easy and understandable.
Customer Services
Reply from Stratstone - Smart of Leeds
Hi John,
We're so glad to hear that you're happy with the service you received from Alison.
Customer Services
New GLC 300 COUPE
Thank you so much to Stratstone Mercedes Benz Leeds, especially to David and Inti. you guys made everything super easy and smooth. Really appreciate the great vibes and service.
March 30, 2025
Reply from Stratstone - Smart of Leeds
Hi,
We are delighted to hear that you had a positive experience and that David and Inti provided excellent service.
We appreciate your business and value your feedback.
Customer Services
Reply from Stratstone - Smart of Leeds
Hi Steven,
We're so glad to hear you had a positive experience with our staff.
Customer Services
Great experience buying from…
Great experience buying from Stratstone, Leeds. Billy & Maddie were very friendly & professional, going the extra mile to make the proccess straight forward and enjoyable.
April 12, 2025
Reply from Stratstone - Smart of Leeds
Hi Jayne,
It's wonderful to know that Billy and Maddie provided such exceptional service, making your purchase a smooth and enjoyable process.
We strive to ensure our customers have a positive experience, and we're delighted that you felt well taken care of.
Customer Services
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