Really happy with our experience with Mercedes! Everything was explained really well, and our sales executive was so patient, friendly and helpful throughout. He took the time to understand what we we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was welcomed by the staff on arrival and was given the option to either wait for the car or leave and be contacted once the annual service and MOT had been completed. I chose to leave and requested... See more
Company replied
All our questions were answered quickly and honestly whether by phone or email. At no time did we feel under any pressure to purchase the car we test drove. I felt we got a fair price for the car... See more
Company replied
The dealership is very good, however after buying a car from them I didn’t expect to have to service it within the first 4 months. That should be done before you pick the car up!
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
155 Gelderd Road, LS12 6BZ, Leeds, United Kingdom
- 0113 201 5200
4.3
Excellent
751 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
David Mackwell and Mercedes Leeds - excellent
David Mackwell who dealt with our purchase was a pleasure to deal with, I couldn't recommend both he and MB Leeds highly enough
October 26, 2025
Reply from Stratstone - Smart of Leeds
Hi Mr Wise,
We're happy to hear that your purchase experience with David was a pleasure.
We appreciate your positive feedback and high recommendation of our team!
Customer Services
M.O.T & Service experience
From booking the car in for M.O.T & service to collecting the car all went well , Polite, courteous and kept up-to-date with proceedings
October 2, 2025
Reply from Stratstone - Smart of Leeds
Hi Paul,
We're happy to hear that your experience, from booking to collection, went smoothly.
We appreciate your kind words regarding our team's politeness and communication.
Customer Services
David Mackwell was extremely helpful…
David Mackwell was extremely helpful and also very friendly. He was a great representative of the brand
October 17, 2025
Reply from Stratstone - Smart of Leeds
Hi Adrian,
We're happy to hear that David was so helpful and friendly!
We appreciate you acknowledging their excellent representation of our brand.
Customer Services
Sam the salesman was very obliging and…
Sam the salesman was very obliging and knowledge so the actual agreeing to the sale was very easy.
The only blip was the collection of the car. I was told that the car would be ready between 16.00 and 17.00. I therefore arrived at 16.10. Before paying I wanted to examine the car but didn’t have much time to do this as I was told that Mercedes had to receive the money by 17.00 otherwise the car could not be registered that day. As a consequence I felt that the payment process was very rushed. If I had know about this situation I would have arrived much earlier.
October 8, 2025
Reply from Stratstone - Smart of Leeds
Hello,
We're happy to hear that the sales process was easy and that you found Sam obliging and knowledgeable.
We regret that the collection process felt rushed due to the registration timeline.
We appreciate your feedback and will review our procedures to improve the customer experience.
Customer Services
There was factory recalls on my car…
There was factory recalls on my car which was to upgrade software and change NOX sensor if needed. I had informed Service agent that I had Engine management light just a day before and it vanished on my drive to Service. irrespective on that, there was no check conducted if the care needs NOX sensor replacement. within 2 days of service Engine management light came up and having assessed with private Garage, its the NOX sensor fault. Mercedes Service centre are meant to make money now rather giving right service to customer. Will never go there in future even if I have to buy my next car.
September 30, 2025
Reply from Stratstone - Smart of Leeds
Hello Rakesh,
We appreciate you bringing this to our attention.
We regret to hear about the engine management light issue and that the NOX sensor wasn't checked during your service.
We'll review these points to improve our service.
Thank you for your feedback.
Customer Services
Not impressed with the service and tyre…
Not impressed with the service and tyre warning light came on 1 mile from leaving the garage
October 7, 2025
Reply from Stratstone - Smart of Leeds
Hi Charles,
We appreciate your feedback and apologise that you experienced this issue shortly after your visit.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Great efficient service with friendly…
Great efficient service with friendly staff. Dropped the car off first thing and received an email and phone call advising the service was complete.
October 8, 2025
Reply from Stratstone - Smart of Leeds
Hi Shaun,
We appreciate you taking the time to leave us this great review.
We're happy to hear that you found our service efficient and our staff friendly.
Customer Services
Delivery was on time and the driver was…
Delivery was on time and the driver was very good.
October 3, 2025
Reply from Stratstone - Smart of Leeds
Hi,
We're happy to hear that our delivery service met your expectations.
Customer Services
Excellent service from a great team
Sorted a warranty issue quickly and professionally - great service from everyone we spoke to at Mercedes Leeds.
October 7, 2025
Reply from Stratstone - Smart of Leeds
Hello Si,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Car park attended on arrival help me to…
Car park attended on arrival help me to park my car. I have to wait for 10 minutes for my loan car.
Upon completion of service Adeel brought car at the front of the main door and i did not have to find my car.
October 2, 2025
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you bringing this to our attention.
We're glad the parking attendant assisted you and that your car was brought to the main door after service.
We regret the wait for your loan car.
Customer Services
Excellent overall experience
Excellent overall experience, efficient, friendly and professional
September 23, 2025
Reply from Stratstone - Smart of Leeds
Hi Louise,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Reply from Stratstone - Smart of Leeds
Hi Gavin,
We appreciate your positive feedback and are so glad you had a great experience with our service from beginning to end.
Customer Services
It was whole process of getting the car…
It was whole process of getting the car serviced and windscreen changed, the Service Advisor in particular was very helpful.
June 19, 2025
Reply from Stratstone - Smart of Leeds
Hi Sukhdev,
We're happy to hear that you found the service and windscreen replacement process helpful, especially with the advisor's assistance.
Thank you for your positive feedback!
Customer Services
Just very professional in all you do
September 16, 2025
Reply from Stratstone - Smart of Leeds
Hi Mike,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Reply from Stratstone - Smart of Leeds
Hi Mark,
We're happy to hear that your experience went smoothly.
Customer Services
I found our new car on Auto trader
I found our new car on Auto trader, so my first point of contact was David Mackwell who was very helpful and happy to share his knowledge of Mercedes with us and guide us through the process.
September 8, 2025
Reply from Stratstone - Smart of Leeds
Hello Billy,
We're happy to hear that you found your new car through Auto Trader and that David was helpful in guiding you through the process.
We appreciate your positive feedback!
Customer Services
Great experience!
Top tier customer service from Luke Thornton at Mercedes Benz of Leeds. From quote to handover- very attentive and great communication throughout.
Would highly recommend!
Thank you Luke!
September 1, 2025
Reply from Stratstone - Smart of Leeds
Hi Pav,
We're happy to hear that you had such a positive experience.
It's great to know that you received top-tier customer service and attentive communication from Luke.
Thank you for your recommendation!
Customer Services
Slick Process
Process was good , from the start to finish.
Guys in the car park greeting was helpful , maybe a bit over kill but good. And I think it was Tyler that dealt with my car , he was very good also.
September 4, 2025
Reply from Stratstone - Smart of Leeds
Hi Steve,
We're glad you found the process satisfactory from beginning to end.
We appreciate your feedback regarding the car park greeting and are happy that you were well-assisted by Tyler.
Customer Services
Danny was great to deal with
Danny was great to deal with. Even called me after the test drive to say I'd forgotten my driving license and he'd be posting it up to me.
August 28, 2025
Reply from Stratstone - Smart of Leeds
Hi Andrew,
We're happy to hear that your experience was so positive!
We appreciate you mentioning the extra effort made to return your license.
Thank you for your feedback.
Customer Services
The after-sales service - poor experience
The after-sales service leaves much to be desired. I was assured of a loan car when my vehicle was serviced, yet it seems financial considerations are valued more highly than customer satisfaction. Mercedes positions itself as a premium brand, but aside from the premium price tag, the quality of service and customer care falls strikingly short of the standards one would reasonably expect.
August 28, 2025
Reply from Stratstone - Smart of Leeds
Hello George,
We appreciate you bringing this to our attention.
We regret that the after-sales service and loan car experience did not meet your expectations.
We'll review your feedback to improve our customer care and service quality.
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.