Street Padel Reviews 

1,762
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

Fast delivery. Any questions were answered very quickly. Delivery was excellent and nothing damaged.

Rated 1 out of 5 stars

I have placed an order on July 28 and still haven't received the racket and rest of the order I've placed with you. I've reached out to you this week and you re-directed the responsibility to the co... See more

Company replied

Rated 5 out of 5 stars

Perfect service, lowest price on the market and great suggestion

Rated 1 out of 5 stars

It was a shame. I made the order on the 26th November, in order to arrive to Christmas, and today, on the 27th December it did not arrive. When they reply they say I'll receive in 24h, and I have nor... See more

Company details

  1. Tennis Store

Information provided by various external sources

Streetpadel es considerada como una de las mejores tiendas de pádel, su amplio catálogo, su servicio de atención al cliente y sobre todo la atención y el asesoramiento de sus profesionales, profesionales contrastados en el mundo del pádel que siempre nos van a ofrecer lo más adecuado a nuestras necesidades. Las mejores ofertas de pádel, precios y regalos en una gran selección de productos Encontramos las mejores ofertas de pádel, el mejor precio garantizado en cada uno de nuestros productos. Además una amplia selección de nuestros productos incluyen regalos de pádel que complementan la compra de nuestra pala o zapatillas. Palas, zapatillas, textil, o paleteros amplia selección de marcas para todo tipo de jugadores Contamos con la más amplia selección de palas, textil, zapatillas o paleteros, las principales marcas con las más demandadas del mercado. Con un catálogo que cubre las necesidades de todos los jugadores, en función de su nivel, pero también en función de su estilo de juego.


Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

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2.9

All reviews

(1,762)

4 reviews in the last 12 months

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Rated 4 out of 5 stars

Good contact and purchase

Good contact and purchase

Good contact. Found a product that was at a good price. The day after they contacted med with info that the product was not in stock and I was offered an upgrade in padel-racket for a ok extra surcharge. After acceptance the delivery took less than a week to Sweden. Great job - recommended store! I had a great contact with Ana via Whatsapp all the time. International payment through Swedbank was fast and easy

December 18, 2020
Unprompted review
Street Padel logo

Reply from Street Padel

Thank you very much for your 5 star feedback ⭐⭐⭐⭐⭐!

Rated 1 out of 5 stars

They sell items that they don't have

They sell items that they don't have in stock. Then they don't even apologize and offer you old models as alternative that they didn't sell in the past. Then you decide if get a refund (which the buyer loses money) or go for the old models. TERRIBLE SERVICE.

WORST THING is that they still announce the item in the website after they notify you that item is not longer in their stock

December 9, 2020
Unprompted review
Street Padel logo

Reply from Street Padel

Buenos días Lluis,

lamentamos lo sucedido enormemente, para poder ayudarle necesitamos conocer su nº de pedido.

Un saludo.

Rated 1 out of 5 stars

Very bad website to buy!!

I bought some items and at the payment used a discount coupon.
They accept the coupon and i did the normal payment.
After that they cancel it saying that it was an error on the site.
If the site as error's the costumers doesn't have the blame of it.
Do not recomend a place where you could be fooled with your buys.
Very disapointed with them.

June 17, 2020
Unprompted review
Rated 1 out of 5 stars

No stars! They sell items that don't have!

I ordered a bullpadel hack 2019 racket in mid-January, and I received an email from streetpadel that the racket was not available. they offer me alternatives, but frankly none satisfied me, so I ask for a refund that arrives to me in about 7 days. the interesting thing is that the racket is still available on their site! it is therefore evident that their commercial policy envisages selling any item, even if not available, with the hope that the user will be satisfied with unsolicited items. the fact of leaving a person without a monetary quota is obviously not important. also pay attention to the padelnuestro website, they created the same problem for me and are part of the same company (unfortunately I only found out after the purchase)

February 13, 2020
Unprompted review
Street Padel logo

Reply from Street Padel


Gentile cliente

Per favore, puoi indicare il numero d'ordine per aiutarti?

Stiamo aspettando

saluti

Rated 1 out of 5 stars

This is a fraud

BE WARNED - This is a fraudulent enterprise. They take your money, then send you one message explaining some sort of problem with the order. You will never hear from them again after that, and definitely never get your money back, no matter how hard you try to contact them.

Have investigated. They operate with many similar sites:
Padel Nuestro
Street padel
Padel Iberico
Time 2 padel
Padel mania
Padel Star
New Padel
These are 7 that I found so far. I guess there’s probably more so be careful of padel sites with deals too good to be true - It’s the same scam.

They also ask questions here on Trust Pilot in an attempt to look like they want to help but never actually do anything.
Fake positive reviews on Trust Pilot are also part of the scam.

Message to the fraudsters: You have my full name. It is simple for for you to find my order and refund my money. Just check your email inbox or messages, or your order history. Or have you scammed so many people now that your inboxes are too full of complaints?

January 21, 2020
Unprompted review
Street Padel logo

Reply from Street Padel

Dear Customer

We cannot answer because we do not have your order number, it is not a scam, please indicate a phone number to contact you via telephone.

Greetings

Rated 1 out of 5 stars

No Answer on order of 23 dec 2019

I ordered 2 bags and 3 padel rackets on the 23th of december 2019. 2 rackets were not available so i Got a proposal for a change, that i immediately accepted by email. I asked 3 times for an update by email and by whatsapp, but until now without an Answer. I had a good feeling With my previous order, but now i'm disappointed.
And if i dont receive an Answer soon i will advies to Black list Street padel in Belgium.
Sorry i'm really disappointed.
Wim

I was contacted last wednesday and got an upgrade of my racket as an apology, so i thought the issue was solved ...
But as from last wednesday no communication anymore so i have send another email, because when my order is not delivered at GLS and remains in your storage room, i don't think that i will receive something.
This order is a present for my wife and two kids for New Year, so i hope some day i can give this present to them. For the moment all of them have to rent each time a racket, so …

My order number as requested:
Numero: 120878 (EN PREPARACION ALMACEN)

January 7, 2020
Unprompted review
Street Padel logo

Reply from Street Padel


Dear Customer

Please can you indicate order number to help you?

Thank you.

Rated 1 out of 5 stars

Zero stars

How many stars can you give to a web shop that charges you the money from your credit card but never sends a confirmation email, nor the goods. And does not answer emails after that. ZERO!

Answer to the reply: I am sorry, I have no order number. Only confirmation of the order is the money taken from my MasterCard. I have not received any confirmation emails. And would appreciate if you answered my emails instead of Trustpilot. I have made a complaint to MasterCard.

December 20, 2019
Unprompted review
Street Padel logo

Reply from Street Padel

Dear Customer

Can you tell us your order number to help you?

Sorry for the inconvenience.

Rated 1 out of 5 stars

If you don't like to get surprises on…

If you don't like to get surprises on your orders, avoid Street Padel as well as all the stores of the same owner (padelnuestro, padelvip, etc).

There is so much wrong with those shops that it is difficult to list them all.

1) They feature hundreds of products available when there is actually no stock. It could be a failure managing their stock, but it's not. It is a fraudulent practice. Once you pay they will tell you that there is no stock and they will offer you white label alternatives that are highly inflated. Sometimes they offer you solutions from known brands, but they are actually versions developed only for them (like the bullpadel sky from 2019. This product is not even listed on the brand catalogue. It is a product worth 60 euros, but they put it a 250, but will make you a discount and sell for 79.

2) If there is stock, they still try to make you an "upgrade". Again, the suggestions are going to be those products that are not worth the money, but with 80% discount, which make you think it is the deal of your life.

3) They always use de "Buy now and get it by day X" feature, to make you buy ASAP. Again, it is not true. They always say you get it in the next day or 2 days max. It always toke me more than 1 week to get the stuffs. First, they take more than a day to contact you and try to change the product you ordered. Then the always take 2 days to process this and send.... You always loose like 4 days on this process.

4) Las buy, the equipment i bought had damages. It was clear that it was not brand new. It had several use marks.

Important: I am not talking about a single buy that went wrong. I am talking about multiple buys, all with the same poor service so... avoid this shop. You have plenty other cheap shops, with quality products...

November 7, 2019
Unprompted review
Street Padel logo

Reply from Street Padel


Good Morning.
Dear customer, we find that after talking to you over the phone and explaining everything that has happened and committing to modify the comment you have not yet made, since it is not true what you are saying, we will explain what has happened. so all customers really know it's gone.
As you first asked us if we had the racket availability you wanted and indicated yes, no problem.
On 10/30/2019 Wednesday, you place an order at 1:00 PM (not our only customer, and we have many orders to fulfill), so we start managing it on the same day 30 pm.
On 10/31/2019, Thursday, we received an offer to be able to offer our customers superior and better quality products of the same brand for the same price paid. We decided to delay orders so that we could offer to all our customers who had bought the offer under this brand (we are always concerned about offering the best quality and the best service to each and every one of them).
Correctly, on the same day 31/10/2019, you responded by stating that you do not want any offers and that we would send you the desired one (I repeat that you are not our only customer, there are many people to attend and many orders to send)
The bad luck you suffered is that on Friday, 11/1/2019, it's a holiday in Portugal and Spain and Saturday and Sunday we don't work. Therefore, your order has been shipped on Monday 4/11/2019 and according to our shipping policy we take 24/48 hours to make delivery with standar shipping since it leaves our warehouse.
For all of this, we have made a 24 hour delay to try to make an offer with better rackets and therefore we apologize, but we consider this to be your first request with us, leaving this kind of comment as if it were usual for you. , and this is not the case.
When we talked on the phone, you apologized and told us that you had made this comment to inform future customers and that after talking to us, we would change the comments made.
Enough time has passed, so we now report what happened on our part
Once again, we apologize for the inconvenience.
best regards

Rated 1 out of 5 stars

Beware!

Beware!! Buy here if you want to lose money!!! First of all, the so called "great deaI" is never in stock. Then they persuade you into some custom version of a racket that is supposed to be way better and much more expensive. Surprise; it isn't. I bought an absolute lemon of an Adidas racket. Useless product because it broke after 2 training sessions. Warranty is also a joke. After sending pictures they told me to send it back to Spain. After 3 weeks, the warranty claim was supposedly denied by the manufacturer. Streetpadel offered me another racket, but for a price higher than the special offer on their website. They will not send me back my Adidas unless I pay for shipping.. again..

Other sites they use for this scam:

-Newpadel

-Padelnuestro

-Padelstar

April 11, 2019
Unprompted review
Rated 1 out of 5 stars

Online stock is a fraud

Their online stock is a fraud! You pay for something that is online, they tell you they don't have it in stock and then offer you some crap custom made to them! Do not buy from them!

November 28, 2018
Unprompted review
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