StringsByMail.com Reviews 2,158

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Purchased a Shubb capo. Arrived very well packaged and dispatched in a timely manner. Recommended.

Rated 5 out of 5 stars

I'm in Switzerland and Silverbacks strings for my GoldTone Micro Bass have been for several months until today still unavailable here or anywhere close by. I searched via Google and "Strings by mail"... See more

Rated 5 out of 5 stars

I waited a number of years before buying strings online as I crave the human experience. I searched everywhere for the specific strings I needed for my Manouche style guitar and couldn't find them loc... See more

Rated 5 out of 5 stars

Purchased the Vol. 2 compilation of classical guitar pieces by Augustin Barrios. Strings By Mail processed and shipped my order same-day (actually, within a few hours). And the book, which was substan... See more

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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great Service! Great Value!

This company is terrific - simply great service and a great value for my hard-earned dollars! In this day and age of mediocre service, these guys have set the bar real high! They have my business for life!

April 21, 2016
Unprompted review
Rated 5 out of 5 stars

$500 worth of strings for $100

It was a little difficult to identify the exact strings I wanted as the names didn't match up with the way they are marketed in retail outlets. That was the only issue I faced. Once I started the order process everything was smooth. Selection, check-out, confirmation and e-mail updates on the status were very satisfying.

I received the strings exactly on the day I expected them and I have been thrilled with them since.

I was also surprised to find TWO (2) Notes of thanks within the package. The obligatory form letter "thank you" from the President (although my name was written in pen as well as his signature) was included but there was also a hand-written thank you note from the guy who fulfilled my order (Steve, if I read it correctly). Simple, yet elegant personal touch.

April 21, 2016
Unprompted review
Rated 5 out of 5 stars

Always the best

Always the best selection and service, I like the single string option for all of their strings. They've never let me down

April 20, 2016
Unprompted review
Rated 5 out of 5 stars

Great supplier and good price

Even with the (low) shipping cost from USA to France, this is the best price I could find for my strings. Only 10 days from order to delivery in France, that's fast ! Very friendly customer service.
Highly recommended !

April 19, 2016
Unprompted review
Rated 5 out of 5 stars

Great supplier

I have ordered many times from Strings By Mail. They have excellent selection, not only strings, but also sheet music and accessories. Delivery is timely.

April 19, 2016
Unprompted review
Rated 5 out of 5 stars

Why the eff not..?

Charlie pay for strings on a website..days later, Charlie play guitar better than ever.. Thank you Strings by Male

April 18, 2016
Unprompted review
Rated 5 out of 5 stars

Always great service

I have purchased strings and other misc. items for quite a few years. I have never had any issues. Shipping has been prompt and prices pretty good. Beats driving to Guitar Center and paying more.

April 18, 2016
Unprompted review

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