Refused to refund even though it said i signed up for a membership. Recommended changing bankcards too. Robbing ****holes
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order on 13th January and STILL haven’t received my goods. I have contacted this company on various platforms, numerous times and no one has had the decency to reply and explain why my mo... See more
Slow to reply to email advising Royal Mail tracking info wasn’t accurate. Was resolved after the Christmas break but item arrived too late for Christmas & over 3weeks after I placed the order. Still w... See more
Would score minus stars if I could. Absolute disgrace. Still no item or refund 8 week after original order. Will be reporting to action fraud UK. Do not purchase of this company- Please please... See more
Company replied
Company details
- Camping Store
- Cell Phone Accessory Store
- Children's Toys Store
- Electronics Store
- Outdoor Clothing and Equipment Shop
Written by the company
Stubbitinis is a family run, online department store. It is our aim to bring you quality products from a variety of different collections, sourced from around the globe, all at an affordable price. Stubbitinis offer a great selection of camping/outdoor items, gadgets, homeware and childrens toys.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 07984024395
- mick@stubbitinis.co.uk
- www.stubbitinis.co.uk
Stay clear
Refused to refund even though it said i signed up for a membership.
Recommended changing bankcards too. Robbing ****holes
December 5, 2023
Unprompted review
Don’t trust it
I never received the product or an email and it’s been over 2 months, the email I sent never delivered and I couldn’t go back to the website.
May 28, 2023
Never delivered or replied to my emails.
May 24, 2023
Avoid at all costs
Absolute joke of a company, waited a month my order did not arrive, sent multiple messages to customer service and they NEVER reply! Had to get my bank to step in and do a chargeback. Avoid them at all costs.
April 10, 2023
Unprompted review
Waited over a month and still no sign…
Waited over a month and still no sign of my order. No communication from the company. Nothing.
March 11, 2023
Reply from Stubbitinis
Hello,
You should have received your order by now, I’m very sorry you’ve not. We will dispatch another pair first thing Tuesday morning. Really sorry for your experience.
Slowwwwwwwwww
Took weeks to arrive, every time I checked tracking it said it was awaiting to be fulfilled. Contact finally made and got the products, which were in good condition, just need to sort out their delivery and comms
March 5, 2023
Order placed on the 9th Feb and still…
Order placed on the 9th Feb and still havent received my items. Order tracking keeps showing old updates.
March 16, 2023
I ordered something on the 28/02/23 and…
I ordered something on the 28/02/23 and I still have not received it. When I asked for an update I was told its still waiting for despatch.. Then when I asked for a cancellation and refund, they said it was already despatched. They failed to give me a tracking order and now ignoring me. Shocking service.
March 14, 2023
Unprompted review
I placed an order on 13th January and…
I placed an order on 13th January and STILL haven’t received my goods. I have contacted this company on various platforms, numerous times and no one has had the decency to reply and explain why my money has been taken yet no order received!!!. I would stay as far away from this online shop as possible. I am reporting to the trading standards to warn other shoppers so they don’t get robbed either. Absolute shocking!!
January 13, 2023
Hasn’t arrived yet
February 4, 2023
Poor communication, goods not in stock
Four weeks since ordering no goods received. Only updates when chased, not proactive with customers. To date no idea as to when goods may be received.
December 3, 2022
Would score minus stars if I could.
Would score minus stars if I could.
Absolute disgrace.
Still no item or refund 8 week after original order.
Will be reporting to action fraud UK.
Do not purchase of this company- Please please no one else get scammed like this!!
October 24, 2022
Unprompted review
Reply from Stubbitinis
Hello Leigh your refund has been issued.
PLEASE DO NOT GIVE THIS SCAMMER ANY MONEY.. SCAMMER SCAMMER SCAMMER SCAMMER
PLEASE DO NOT GIVE THIS SCAMMER ANY MONEY... I HAVE BEEN TRYING TO DEAL WITH THIS SCAMMER FOR 2 MONTHS AND AFTER LEAVING A REVIEW HERE PREVIOUSLY I WAS TOLD THAT HE HAD REFUNDED ME.. I CHECKED PAYPAL AND YES THERE WAS THE REFUND... TODAY I NO GET AN E MAIL FROM PAYPAL TO TELL ME THAT HE HAS STOPPED THE PAYMENT.... I WIL NOW CALL HIS LOCAL POLICE AND LET THEM DEAL WITH THIS CHRISTMAS SCAMMER...... HE ANSWERS HIS PHONE AS A SECURITY COMPANY AND THEN SAYS "I AM JUST OUT OF THE CAR I WILL CALL YOU BACK IN 5 MIN" HE THEN BLOCKS YOUR NUMBER.... SCAMMER AND A DISGRACE TO HUMANITY...
Update : I spoke to Paypal and they told me that you had cancelled the E cheque. Only the issuer could do that. I am still waiting for the proof of posting or tracking number that you have failed to provide !
The refund was issued to me by Paypal. All I have had from you is what a great business you have but have a look at your reviews here.. Doesn't look so great.. You kept fobbing me off with postal strikes etc.. funny thing is that you still cant send me the proof of posting so stop trying to blame postal strikes..
Update 31/12/2022.. Well still no sign of item that was supposedly posted IN NOVEMBER !!!!! Still NO SIGN of the proof of postage !!!!!! Only refunded after I opened a dispute with Paypal !!!!!!
Still saying he is a small family business ?? Only thing I know is he takes your cash and posts nothing.. If this is not a scam then what is it ????
Again I advise everyone to AVOID this "company"
Plenty of ligitamate sellers out there unlike this guy
Update 05.01.23 Still no sign of the goods Mick still says he posted... Still no tracking number or proof of postage.. Again this was supposed to have been posted in NOVEMBER 2022 !!!! Oh and reading his responce again NO texts were sent and no e mails!!
AVOID THIS SELLER AT ALL COSTS
November 12, 2022
Unprompted review
Reply from Stubbitinis
Edit 05/01/23 - Hi Gordon, we are really confused as to why you keep leaving additional edits to your review. Your item was sadly clearly lost in the post so we issued you a refund, I understand you were upset as the refund didn’t go through correctly which we apologise for but you have now received your refund, you have your money back and we consider this matter to be closed.
Hi Gordon, I don’t know why you keep posting lies, I have done everything I can to help you. I issued you a refund on the 17th December and for some reason PayPal cancelled it. I do not have the ability to cancel a refund so I have today re issued the refund as soon as I had the email to say it failed. You say PayPal told you I cancelled the refund but then you’ve just sent me the communication you had from PayPal which I will copy and paste:
Hi gordon
The refund for your transaction failed
A refund by Stubbitinis was not processed successfully.
Please contact the sender of this refund for more information.
Transaction details
Sender's name
Stubbitinis
Sender's email address
mick@stubbitinis.co.uk
Transaction amount
£33.68 GBP
Transaction date
17 December 2022
at no point does the above say I cancelled the refund. It just says it failed. I have no idea why it failed but I’ve instantly sent it again.
Yes you called me and I said I’m driving I’ll look into it and call you back. I then called and you didn’t answer, I then missed your call and called you back within 10 minutes of missing it, you didn’t answer again. You then left a bad review calling me a scammer so I tried ringing again and left a voicemail and sent a couple of text messages all of which you’ve ignored. We have not blocked your number at all. I’m sorry you’ve not received your item but I don’t feel you have acted fairly with us when we are a small family business and have tried to rectify it by refunding you. We would never scam money from anyone and have had no communication from police but we have nothing hide and welcome any investigation as we are a genuine company that have been affected by the recent postal strikes sadly.
Please let me know what we could possibly do to help you further, if we were a scammer we wouldn’t refund you
Never received the item I ordered
Never received the item I ordered, and had very little communication. I sent 3 emails the only reply I got was that they were looking in to it, I tried ringing, no answer, and the online chat did not work. Finally got a refund via PayPal.
December 17, 2022
Still awaiting parcel after 1 month!
Still awaiting parcel after 1 month!
Have emailed twice to chase my order but ha e had no reply.
Shocking service
October 25, 2022
I still have not received my order and…
I still have not received my order and have sent multiple emails but I am getting no response
June 23, 2022
No goods received
June 22, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.