Stubble & Co Reviews 734

I bought the Hybrid Backpack 30L 9 months ago, and it’s an amazing product, carefully designed down to the smallest details, with exceptional build quality. I use it every day, and it immediately became indispensable to me.

Unfortunately, I experienced an issue with the middle zipper, which showed some external wear over time, although it didn’t affect the backpack’s waterproof performance.

As soon as I contacted customer service, I received a response in less than five minutes. After sending a couple of pictures and the production number—just the necessary information—they immediately arranged for a replacement.

The entire process took only six days from the first email to receiving the new backpack, including the weekend. Truly top-quality product and outstanding customer service.

great company with really good products, had to contact them recently re a product issue which they resolved very quickly

Great customer service. Great quality. Even though It was not what I was looking for, the bag was super comfortable and stylish.

Fantastic customer care from Daphney, A Very swift response time.

High quality products & customer care to match.

The bag is beautifully designed, but for the price I expected better quality. In less than a year, it started peeling and the material began to come apart. The design is lovely, but I really thought it would last longer. I bought it in 2023, but I am not allowed to include that date.

Excellent, very responsive customer service - thank you, Daphney.

Unfortunately the zip broke on the bag when it was only just out of warranty. Daphney responded to the problem and after a brief conversation, they have agreed to replace the bag. Very happy with this outcome . Quality brand.

Bag is amazing and holds loads, has the right number of zips and pockets. It also looks and feels pure class.

Stunning backpack! I got the Everyday Backpack 20L and went on a business trip right after. It is very simple and minimalistic, yet has enough room to store everything! 10/10 would recommend to anyone, and customer support was fantastic as well!

Fantastic customer service, have 3 bags myself that all function very well and are stylish. Have referred 3 people who love their bags too!

Company (Daphney in particular) was very attentive to the backpack issue I raised, and provided me with alternative solutions to my complete satisfaction. A company I would recommend and purchase from in the future.

I’ve had great support from the stubble and co team when purchasing my kit bags. If you’re anything like me and travel alot and hit the gym. The kit bag is for you, open it, put your kit in the bag and you’re ready and raring to go. Fits in most lockers with ease, no problems when it comes to taking it on a plane and it’s waterproof. No hassle and it looks great in black.

The bag oozes quality and the company is amazing. We had a small issue and they immediately replaced it. Quality products, quality packaging and a quality service. Worth every penny.

Great qualities customer service. For a minor defect that came up after six months they happily replaced with a new bag without any fuss

Had customer service and a situation sorted promptly with their team (Daphney) and couldn’t be more grateful. Extremely reliable company and not one of those sham niche ones you see online. Her communication, reassurance and problem solving was great throughout the entire process.

Excellent quality and really well designed. The bag feels premium, practical and looks smart without being overcomplicated. This is my second now, and very impressed with the attention to detail and overall functionality.

Really great customer service, really nice products. Would definitely shop here again.

I inadvertently missed a discount offer by a few hours tge customer service team very kindly honoured the discount I had missed.
Cannot praise this company enough did their customer service and more importantly the quality of their products

Customer service a massive help; missed their 20% sale by a day or two as I was waiting for payday, and the team still provided me with a 20% off code, to allow me to make my purchase, when they didn’t need to.
Great bags which I’ve had in the past, hold up well, waterproof - great brand.

Amazing bag for daily use.
Daphney was very helpful.