StubHub U.S. and Canada Reviews 23,261

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 9,993 reviews, reviewers had a great experience with this company. Many customers found the process of purchasing tickets straightforward and easy, often highlighting the seamless user experience from selection to entry. People frequently noted that their tickets were ready on time and easily accessible, contributing to a positive overall event experience. Reviewers also appreciated the ability to pick their seats and visualize the venue, ensuring a good view and an enjoyable atmosphere. However, some customers experienced issues with ticket delivery, with tickets arriving very close to the event date, causing stress and uncertainty. A few others also felt that the pricing was higher than expected, especially for additional items like parking tickets, and some reported problems with orders being canceled or incorrect seats being provided.

What people talk about most

Order

Users describe ambiguous interactions with order, with some customers reporting that tickets were available... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the process as... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing dissatisfaction over high... See more

Website

Reviewers mention ambiguous feedback about the website, with many finding the purchasing process easy, fast,... See more

Location

Reviewers highlight ambiguous aspects of location, with many finding locations great, convenient, and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found buying the tickets was relatively easy and straight forward, but retrieving them the day before the show was less so. I was so unsure and confused that I wasn't convinced my tickets were legit... See more

Rated 4 out of 5 stars

Seats were great as was the match experience. Cost was higher than expected and the fact I could nit access the ticket onky until the date of the match was an issue. Not sure why I kept getting emails... See more

Rated 5 out of 5 stars

We loved the fact that on game day our seats in the corner Section CC were UPGRADED to Section F row 6 seats 1&2! What a bonanza. Almost directly behind the Aussie goal where we witnessed the 2 USA g... See more

Rated 5 out of 5 stars

Very straightforward process. It couldn't be easier. I also appreciate that you show the ticket prices and fees in Canadian currency, unlike your main competitor (who I don't use for that very reason)... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

23K reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 3 out of 5 stars

Tickets and Parking

I found that ordering the tickets and getting good seats was easy. But I ordered parking for this show and didn't realize that it was all the way in Rosslyn. Not convenient.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Watching the World Cup with my son was…

Watching the World Cup with my son was truly an unforgettable experience. The incredible atmosphere, the passionate fans, and the excitement in the stadium made every moment even more special. The match itself was thrilling, and together we created memories that will stay with us for the rest of our lives. It was a once-in-a-lifetime experience, and we will cherish these memories forever.

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

StubHub is a Scam

StubHub is a scam! They didn’t respond to my call to let them know the tickets were sold already when they sold on Ticketmaster. There are plenty of tickets still available and they are trying to charge me instead of canceling the sale. They didn’t let me know and are charging me. I will be disputing this w/ StubHub and my credit card. This is ridiculous.

June 20, 2026
Unprompted review
Rated 4 out of 5 stars

All great

All great, I got my tickets very quickly with detailed instructions, just fees are expensive

June 20, 2026
Unprompted review
Rated 2 out of 5 stars

I feel you charged a lot in a up fee…

I feel you charged a lot in a up fee because I purchased the parking ticket thru you. I will be thinking twice if this comes up again. Most likely will just go thru Bank of NH for my parking ticket so it won’t be so expensive! I never have paid that much for a parking ticket at Bank of NH as I did going through stub hub. Stub hub was a ridiculous price for the parking ticket.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

VIP Parking is a huge lot …

VIP Parking is a huge lot but it will knock off 5 to 10 minutes of walking. Plus don't forget to purchase VIP tickets for the concert and then you can use the VIP quick access gate instead of standing in line.

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

StubHub holds traveling fan's World Cup tickets hostage until 3 hours before kickoff.

I purchased tickets for World Cup Match 77 a full year ago. The seller has failed to transfer them, ignoring StubHub's reminders. Front-line chat support just confirmed that StubHub will refuse to trigger the FanProtect Guarantee until June 30 at 2 PM Eastern—exactly 3 hours before kickoff. They explicitly stated replacements are "subject to availability" at that time. StubHub is leaving no choice but to take off work, travel and risk massive financial sunk costs just to protect a bad-faith seller who is likely trying to flip my seats for triple the price elsewhere. Absolute consumer nightmare.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Everything went perfectly!

I got my tickets when I was supposed to. A little glitch on scanning my ticket but that was a FIFA thing not StubHub. Though waiting to get tickets active at the last minute (after you've travelled and paid for accommodation) is stressful, at least the tickets came as offered.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

easy

Thank you, thank you, thank you! I must admit we were a bit nervous of getting our tickets on the day of the concert but you came through. This must be the new way of doing everything electronically. Anyway it worked out we had our tickets the day before the concert and it was such a good concert and great seats.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Orix Buffaloes

The tickets were over priced and I had trouble downloading the tickets to get into the stadium. After 20 mins of trying to download the tickets it finally worked.

June 12, 2026
Unprompted review

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