Complete pointless ordering from this company if in the UK, I could of purchased this for far cheaper in the UK like £50 cheaper ! Just rubbish, the company needs to make people better aware of the hi... See more
Company replied
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See what reviewers are saying
This is a nightmare company. Deliberately misleading consumers regarding zero mention of UK import taxes. In my case the customs charges are 50% of the item’s value. Now the parcel is held up for 20 d... See more
Company replied
I wish I had read the reviews on here earlier. Claim to offer goods at a reasonable price but entirely fail to mention that customs charges may apply. It would have been cheaper to buy direct from the... See more
Company replied
I read reviews on Tristpilot and was a little unsure of ordering. Some reviews are awful however some are great. I gambled as really wanted a pair of Nike's unavailable in the UK. Ordered late last we... See more
Company replied
Company details
Information provided by various external sources
On the Stylefile online shop you can find everything related to streetwear, sneakers and graffiti. Our range includes over 120 popular brands and more than 2,000 sneakers. Naturally we have your favourite brands at hand such as, Nike, Adidas, New Balance and Naketano. Shop for your favourable articles now at Stylefile.com!
Contact info
Bauhofstr. 30, 63762 , Großostheim, Germany
- service@stylefile.com
- www.stylefile.com
2.3
Poor
769 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service ever
August 17, 2018
Unprompted review
Customer Service is terrible!!!
This gots be the most ridiculous customer service I've ever seen. I'm not go to give you the long story. From somehow I lost my card. And on the 23rd of May there was a charge for $366.47 taking from my account. So I tried to contact customer service and I seen that it has a international number. I live in the US and now I contact them. However there's an email you can use to contact them. But what makes it ridiculous is its automated. Meaning whatever you say they reply with the same freaking email. Saying the same crap. But they did say that the transaction was cancel. And I should receive my refund within 14 days. Today is the 4th of June. It hasn't been 14 days yet but I got a feeling that I won't get it back. Cuz the customer service is effin terrible. Like they got me talking to a robot. Beyond mad right now.
June 4, 2018
Unprompted review
Reply from Stylefile.com
Hello Clarence,
thank you for sharing your experience with our shop.
Our system automatically sends a confirmation email for every email we receive. This email is always the same as it only confirms that we have received your email.
In the case of a credit card fraud, the first thing you need to do is get in contact with your credit card company to block your card and report the fraud to your local authorities.
For us to act, we need a reference number and credit card number. Once we have received those we will try our best to cancel the order if it is still possible or get back the parcel so we can cancel the order afterwards.
Please contact us: service@stylefile.com
We are happy to help you
Kind regards
Your Stylefile Team
Customer Service Stylefile
so i ordered items form stylefile.com…
so i ordered items form stylefile.com and i wrote a letter to them but they havent answered like 2 days ? maybe its a scam site ? because i cant track my order eather
April 25, 2018
Unprompted review
Reply from Stylefile.com
Hello Madars Ivanovs,
thank you very much for sharing your experience with our shop.
Unfortunately we cannot find an order neither with your name nor with the given reference.
Please contact us so we can assist you as soon as possible:
E-Mail: service@stylefile.com
Phone: +49 6026 9925 111
Kind regards,
Michelle
Customer Service Stylefile
Adidas NMD trainers.
Ordered Adidas trainers. Order went through smoothly and item delivered in 6 days. Very good. Would use again.
January 18, 2018
Unprompted review
ridiculous costumer service.
January 16, 2018
Unprompted review
Reply from Stylefile.com
Dear Mathias,
thank you for your feedback. We just saw it.
Can you explain the dissatisfaction with our customer service?
We are happy to help you in any case !
Kind regards,
your stylefile Team
Would recommend
Bought an item from stylefile, which was either out of stock or vastly more expensive everywhere else. Even with the € to £ exchange rate it was still cheaper. Arrived promptly. Very impressed, would recommend!
January 6, 2018
Unprompted review
Excellent!!
Excellent!!! I've searched for FILA Disruptor shoes on almost the entire net and only found them here, the last pair and the exact size.. incredible!! Inmediate shipment, fast delivery, the product exactly as advertised.I'll buy again, no doubt.
December 26, 2017
Unprompted review
Appalling!!
Appalling!!
Ordered an "in stock" item 6 weeks back and I'm still waiting for it to arrive. Originally they said the item was in stock but then we received emails saying they were waiting on a delivery. Over the past 6 weeks all we have heard is excuses, then last week an email saying its finally been dispatched but according to the delivery tracking system its still in Germany!!!!
The customer service provided by Stylefile is appalling. One lie after another, now we are 6 days from Christmas with no trainers and £110 out of pocket! Disgusting !!
December 19, 2017
Unprompted review
Absolute scum received no email with …
Absolute scum received no email with customer id or information and when I sent an email about this they asked for my customer id ordered 4 weeks ago they said the payment didn't go through but the money was taken out of my account absolute fraud
September 1, 2017
Unprompted review
Reply from Stylefile.com
Hello Finbar,
many thanks for your feedback.
We have received a credit card authorization from you, but since you did not confirm the complete order process, we had to ask, if we were allowed to charge your card when the order has been shipped.
Since the authorization was from August 18th, 2017 and the order has not been confirmed right away, the credit card authorization expired.
If your card was still blocked, we would need you to contact your bank since we do not have a pending authorization anymore.
If you have any further questions, please do not hesitate to contact us at any time.
Kind regards,
Michelle
Stylefile Customer Service
I ordered a Northface rain jacket on …
I ordered a Northface rain jacket on Friday, and received it the following Wednesday in Dublin, Ireland. Very efficient, right product, right size, brand new, no faulty. 5 stars deserved.
June 30, 2017
Unprompted review
I sent a querry regarding delivery and …
I sent a querry regarding delivery and they replied promplty.
Ordered and then a couple days later trainers arrived.
June 20, 2017
Unprompted review
My experience has been very good
My experience has been very good. Item arrived to the UK within two days of ordering - exactly as described. Very happy, would order again, thanks.
May 19, 2017
Unprompted review
Great
At first i was scared to order smth from this website, as I thought that it might be fake or smth. But then I risked cos i couldnt find anywhere else the shoes i wanted and im very glad i did order it from this websit.
So my shoes were delivered after 5 days, which is fast. and what i also liked is that the manager replied witihin one hour to all my mails. Great service.
May 16, 2017
Unprompted review
Great shopping experience
Really good customer service, quick delivery, nice purchase.
March 26, 2017
Unprompted review
Great shopping experience!
I can only recommend, very fast shipping and very kind and understanding costumer service.
December 13, 2016
Unprompted review
Great place to buy shoes.
Great prices for really fresh shoes!
The only minus is GLS, who delivers. It's abit slow. :-)
January 3, 2013
Unprompted review
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