Subdued Reviews 11,592

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are satisfied with the quality of the products, particularly highlighting the material and fit of items like hoodies and jeans. People also appreciate the design of the clothing, finding items to be stylish and even better than pictured. Delivery is often described as fast, with some customers receiving their orders quicker than expected and with good tracking updates. However, some people were dissatisfied with the return policy, finding the process complicated, expensive, and lacking exchange options. There are also mentions of issues with order accuracy, such as receiving incorrect sizes or items that don't match the expected fit. A few other people also felt that the delivery service could be inconsistent, with some experiencing significant delays or even lost packages.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the quality, comfort, and attractive... See more

Quality

Clients share positive opinions on quality, with many praising the amazing quality of clothes, soft,... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise quick delivery, with some... See more

Return policy

Reviewers highlight significant dissatisfaction with the return policy. Many customers report that returning... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the fast and easy... See more

Based on these reviews

Rated 4 out of 5 stars

All very good, easy process. The only issue is the leggings were a bit short for my daughter but that’s not your fault. A guess your average customers are shorter than her

Company replied

Rated 4 out of 5 stars

I really like sour clothes and the quality of them, but I do not like, that the sizes are so different and you can’t compare them. For example one pant, that sits perfect is size 34 and then you order... See more

Company replied

Rated 4 out of 5 stars

I've had overall great experiences with subued as i love their clothing and the offers. I am very satisfied with the products. However the deduction of the star is due to the inaccessible return proce... See more

Company replied

Rated 3 out of 5 stars

I disliked that returning articles is not that easy as I am used to. I always try to avoid returns, but sometimes it is necessary to send an article back. In this case it should be managed customer f... See more

Company replied


Company details

  1. Youth Clothing Store
  2. Jeans Shop
  3. Dress Store
  4. Fashion Accessories Store
  5. Women's Clothing Store

About Subdued

Written by the company

Subdued

Subdued

NUOVI ARRIVI


COLLEZIONE


E-GIFT CARD


PROMO



Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.

Contact info

3.7

Average

TrustScore 3.5 out of 5

12K reviews

5-star
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Rated 5 out of 5 stars

Perfect timing

The swetshirt fit perfectly and the package arrived just on time.

March 16, 2026
Subdued logo

Reply from Subdued

Hi Danielle,
thank you so much for your kind review.
See you soon at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

Clothes fit perfect

The jeans fit so perfectly i bought 2 jeans so far and they fit so great. No other brand makes jeans like these. Overall they have a lot of pretty clothes some a bit expensive but definitely worth your money.

March 5, 2026
Subdued logo

Reply from Subdued

Hi Lydia,
thanks for your kind review.
Hoping to see you again at subdued.com!

Subdued Customer Care

Rated 4 out of 5 stars

Style

The designs are trendy and sometimes iconic.

January 28, 2026
Subdued logo

Reply from Subdued

Hi Anna,
thanks for your kind review.
Hoping to see you soon at subdued.com!

Subdued Customer Care

Rated 4 out of 5 stars

Returnd and refunds are handled well

Returnd and refunds are handled well. 4 stars because I think your prices are too high, compared to other brands of approx. the same quality.

February 25, 2026
Subdued logo

Reply from Subdued

Hi Goga,
we appreciate your feedback, as it helps us improve in the future.
Thank you for shopping at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

Good quality

Delivery on time and product in good quality.

March 4, 2026
Subdued logo

Reply from Subdued

Hi Dorota,
thanks for your kind review and the 5 stars!
We hope to see you soon at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

All good

As expected, thanks

February 23, 2026
Subdued logo

Reply from Subdued

Hi Sergiu,
thanks for your kind review.
We hope to see you soon at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

Subdued no. 1 fan

Quality clothes that feel and look so good on.

March 2, 2026
Subdued logo

Reply from Subdued

Hello Hertta,
thank you so much for your review.
We hope to see you again at subdued.com!

Subdued Customer Care

Rated 4 out of 5 stars

Delivery could be regional

Experience was smooth - delivery took a while and would be easier, quicker and cheaper if done from the regional store in Dubai

February 11, 2026
Subdued logo

Reply from Subdued

Hi Debanjana,
we appreciate your feedback, as it helps us improve in the future.
Thank you for shopping at subdued.com!

Subdued Customer Care

Rated 1 out of 5 stars

Terrible quality clothes

Terrible quality clothes. Awful website and dreadful returns. Be aware you have to spend £9 to return and must have a printer/close to a a DHL. First time ordering and won't be returning.

March 13, 2026
Unprompted review
Subdued logo

Reply from Subdued

Hi Claire,
we're sorry to hear that. You can find our return policy on our website.
If you need further assistance, please don't hesitate to contact us!

Subdued Customer Care

Rated 5 out of 5 stars

Good quality clothing although delivery…

Good quality clothing although delivery was slow took over a week to arrive

February 26, 2026
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Reply from Subdued

Hi Lulu,
thank you so much for your review.
Hoping to see you again at subdued.com!

Subdued Customer Care

Rated 5 out of 5 stars

the shipping was fast

the shipping was fast, the clothes are perfect, fit and stylish
thank you

February 23, 2026
Subdued logo

Reply from Subdued

Hi Claire,
thanks for your kind review.
We hope to see you soon at subdued.com!

Subdued Customer Care

Rated 3 out of 5 stars

Return policy Not satisfying

Clothes and prices are good!
Return Policy is not really Consumer-friendly as it is quite expensive to return items.

February 18, 2026
Subdued logo

Reply from Subdued

Hello Ivonne,
We’re very sorry to hear that.
If you need any assistance with the return process, please don’t hesitate to contact us!

Subdued Customer Care

Rated 5 out of 5 stars

Great quality

Great quality, fast delivery, love it!

February 25, 2026
Subdued logo

Reply from Subdued

Hello Jamie,
thank you very much for your review.
We hope to see you soon at subdued.com!

Subdued Customer Care

Rated 2 out of 5 stars

Better return Policy

Better return Policy - can’t return to shop and return is expensive

Thanks for your reply below - how do you propose to change your return policy and costs?

February 24, 2026
Subdued logo

Reply from Subdued

Hello Sinead,
We’re sorry to hear that you are dissatisfied with our shipping costs. We take your feedback seriously and will review possible improvements.

Subdued Customer Care

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