I ordered a battery for my camera. It was advertised as 100% compatible. The site was misleading. Issues with delivery from Ups. Now they ask me to pay for the return. And my 1-star review was never... See more
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See what reviewers are saying
Super fast service and a super price. Was replacing the battery on a Garmin Edge 1000 and was a bit concerned as reviews online seemed mixed as to if this worked or not. The battery worked perfectly... See more
I have appreciated the service and my experience with Subtel. The ordering was easy and efficient. The delivery before the announced timing. I contacted the customer service because the battery... See more
Nice order. Fast delivery and service team is very helpful. Only 1 of 2 items was delivered, so I contacted service desk. No problem within a few days second item arrived.
Company details
Written by the company
Spécialiste en accessoires électroniques pour appareils mobiles depuis 2004.
Contact info
Berlin, Germany
- www.subtel.be
4.2
Great
4K reviews
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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super transaction facile bonne batterie…
super transaction facile bonne batterie merci
October 10, 2022
delivery and return
Late delivery but good info. Item was not suitable and return was arranged quickly
October 13, 2022
Nice item for a good price
Nice item for a good price. Unfortunately postage took a long time... about 10 days.
October 13, 2022
The order was executed as anounced
The order was executed as anounced, so all well.
September 25, 2022
1 star because I can not go lower.
1 star because I can not go lower.
Ordered battery, DPD didn't delivered the package but in their history it says delivered (with signature), then later it was a failed delivery because no one at home and later no delivery due wrong adres. All at 1 afternoon. Addres that DPD had was correct.
Package is returned to seller. I wander if they will refund everything.
& I will never order at them again due lack of follow up.
This review is not anonymus, they know my name.
October 2, 2022
Reply from subtel.be
Hello,
We are sorry for the inconveniences.
When the delivery fails, we always give the possibility to ship the parcel again or refund the amount. It would make no sense(and would be illegal) to keep the money for a parcel that the client did not receive.
We don't know what went wrong with DPD in this case. As I can see they've had problems but we can't say exactly why since we're not DPD and not responsible for the delivery. There is a lot of shipping service providers we work with. We could ship your parcel again but with another shipping provider.
Please contact our customer service for more infos.
Replacement battery for ACER laptop E5-575
Perfect fit and works well (so far, only one week of experience).
September 10, 2022
Ok, that works
After testing it seems to be a long life battery pack, so, i like it (and also a low priced one). No need for other suplyer.
September 8, 2022
Good product
Good product, much more cheaper than the original. Delivery took 10 days to Belgium.
September 16, 2022
Perfect delivery
September 9, 2022
Top quality and service
August 30, 2022
Earpads for JBL synchros S500
Earpads for JBL synchros S500. Fits perfectly well. Perhaps a bit more hard than the original ones (comparison not easy because original ones are not usable any more - tissue/leather around the foam split) and the inner hole for the ear a bit smaller (4.5cm - was 5cm on original ones?), But even for my big ears, I have no problem.
September 12, 2022
I still have not received the order
I still have not received the order. It was supposed to be shipped on August 31. I telephoned on Thursday 8 September about this, but I did not find this lady really customer-friendly. She informed me that it can take up to 2 weeks before a package is sent from Germany to Belgium. After 14 days I have to report again and I get my money back or a new one is sent. Quite annoying if what you ordered was quite urgent.
September 8, 2022
Reply from subtel.be
Hello,
We are sorry for the inconveniences. The usual delivery times for Belgium are about 2 to 5 days. There must be problems in the transport with Absendia in this case.
We don't know why.
We consider a parcel to be lost 14 days after the shipment. The probabilities that you still receive your parcel when you called us was so high that it did not make sense to proceed with a new shipment.
Contact us again in due course so we can offer you a solution.
R.A.S.Parfait.
September 6, 2022
Good serrvice and quality
This is the first time I ordered something from Subtel. It was easy to do this online. A few days later the phone-wallet was in mailbox. Good service and good quality too.
September 4, 2022
Good service with fast delivery
Good service with fast delivery. Battery works as expected
September 2, 2022
Good service and fast delivery.👍🏻
September 2, 2022
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