My original order was not delivered. Turned out the courier was at fault. Subtel contacted me and offered to send me another one. They did. So top marks to subtel. Impressive customer service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Item was delivered on time and in good condition. The glass is a little loose in the frame so it can rattle a bit, I am not sure if this will be a problem?
The item was delivered promptly and I was kept informed of its progress throughout. The package was well-sealed, the item exactly as described in the advertisement. I was impressed!
Quick service and delivery. Notified throughout from the initial order, to dispatch to delivery. The product is everything I wanted. Thank you!
Company details
Written by the company
subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk
Contact info
4.0
Great
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cable did not fit port on camera for…
Cable did not fit port on camera for which it was ordered
May 22, 2025
Reply from subtel.co.uk
Hello,
We're sorry to read this.
Feel free to contact our customer service so we can help.
Subtel Team
My order has not yet been delivered by…
My order has not yet been delivered by DHL.
PLEASE follow up the matter with them and advise me of the result. Thank you.
May 22, 2025
Reply from subtel.co.uk
Hello,
We are sorry to know that there is a problem with DHL.
Please contact our customer service.
We cannnot help you directly here.
Subtel Team
Brilliant service !and valueAlthough there was a day’s delay
Although there was a day’s delay, which was beyond your control, you delivered the goods within your quoted timeframe. They were deliver in perfect condition and with a smile!
Thank you!
May 22, 2025
no nonsense ordering and delivery
Very straightforward from ordering to delivery. More than happy with my purchase of a lens Hood.
May 29, 2025
Unprompted review
No refunds
The first two batteries I ordered did not work because they were either not as described or faulty- I'm not sure which. Both were returned (separately) and both were claimed not to have been received by Subtel. Consequently I have not received a refund for either. Reading other reviews this seems to be not uncommon. Multiple comms with customer service-no help.
March 20, 2025
Unprompted review
Reply from subtel.co.uk
Hello,
We are sorry to read this.
Please contact our customer service so we can check for you.
Subtel Team
Was told I’d get a refund for the…
Was told I’d get a refund for the return postage costs for the wrong battery they sent me. They didn’t refund and ignore all calls emails and messages. AVOID!
March 10, 2025
Unprompted review
Reply from subtel.co.uk
Dear customer,
Thank you for this second review about the same case.
We sent you an e-mail on the 17.02 at 14:46 and you replied to us which shows it is working.
We also chatted together on the 21.02 in the morning.
You called us on the 12th of February and we spoke on the phone.
We therefore respectfully reject the claim that we are unreachable.
Concerning the battery, it is listed as a replacement for 533-000146 but your battery is a 533-000164. You ordered the wrong model by mistake and it is not a wrong delivery from us.
A refund was issued on 25th of February at 10:40.
Subtel Team
Don't buy anything from this company
I purchased a replacement battery pack which is faulty. I contacted Subtel customer service twice to arrange a replacement or refund, and they completely ignored my requests. Presently, trying to get my money back via the bank. Appalling company of scam artists.
In response to Subtel reply: The customer service representative is referring to a message enquiry sent pre-delivery. My complaint of faulty goods, and request for replacement or refund, was sent on 1 March and follow-up on 5 March (confirmation receipts retained). Neither message was responded to, so it's a bit rich when they say "you can simply contact us directly". Yes, you can, they just don't bother to reply...
Add, won't ever apologise to list of complaints (see other reviews). FACTUAL response: You have not replied to my emails. Simply refund my money. Sick and tired of dealing with your unprofessional customer service team. Who do not provide customer service and spend their time trolling people who write bad reviews, instead of providing good customer service that would avoid bad reviews in the first place.
You absolute Muppets. Please provide an email address, not 'info at subtel.co.uk', and I will send you your own "Thanks so much for reaching out. This is just to let you know we have received your email and will respond as soon as possible" email acknowledgement on 1st March.
March 1, 2025
Unprompted review
Reply from subtel.co.uk
Hello,
Thank you for your feedback.
You sent us one message on February the 25th and we replied to the email. After that, we did not receive anything from you.
Most of our reviews are good which shows we do provide a good service.
You can also call us directly, we'll be happy to help.
0808 / 1315 150
Subtel Team
Excellent service from the team
Excellent service from the team. Unfortunately the first battery I received was dead on arrival, Subtel was quick to respond by sending me a new battery. Excellent service. Thank you
February 26, 2025
Unprompted review
prompt and efficient
February 21, 2025
Haven’t received the battery so cannot…
Haven’t received the battery so cannot give comment
Just to let you know the battery has just arrived to my home in the Isle of Man
February 21, 2025
Reply from subtel.co.uk
Hello,
DHL says:
''Your parcel is delivered - 26th February 2025 - 12:29''
For more informations or to have the tracking link, please contact our customer service.
Subtel Team
Good product came quickly
February 20, 2025
Replacement tomtom battery
Fantastic service terrific communication and promt delvery.
February 20, 2025
A PLEASING RESULT
I received the item that l was advised would be the right one for purpose so therefore a pleasing result.
February 19, 2025
Y6 power bank
Arrive on time I've use twice with one charge so happy with that should last me the 2 days for a wedding I am going to which ECO alternative one. And would recommend
February 19, 2025
Speedy delivery from Germany and looks…
Speedy delivery from Germany and looks good product-time will tell.
February 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.