Suitsupply Reviews 12,315

Not responding to my request to arrange a return for an order. Communcation absolutely shocking. I am now left out of pocket. AVOID.

Communication from this company was poor from start to finish. I had to follow up more than once just to get basic information, and the responses I received were not very helpful. I also felt the suit selection was limited compared to what I expected, and the overall value did not match the price. A suit purchase should come with good guidance, clear communication, and confidence that you’re getting a quality product for the money, but this experience felt disorganized and frustrating.

I live in the greater area of Stuttgart, Germany and was looking for a new summer suit. My appointed customer serviceman Mario is a high professional cloth designer and very friendly person. His advises and proposals are unpriceable. Today I picked up my customer made suit, fitted perfect and even other customers in the store gave compliments. Great experience and all thumbs up.

The fit for my suit was terrible after ordering the recommended size. It took a week to get a response to my email regarding sizing questions and calling results in sitting on hold for long extended periods waiting for a representative. Returning was painful as the paid tag was not in the box or I at least could not find it so in turn I had to wait on hold for 30+ minutes to get assistance.

There were DOZENS of options to customize my suit -- I have never known I had so many choices! But when I received the suit, I was horrified. I determined how many millimeters from the edge I wanted the stitches, the shape and color of the buttons, the shape of the lapel, and many other customized options. But there is a silly curved swoop on the top fake pocket, and I was never told about that. The most bizarre curvy swoop on an otherwise classic suit with straight vertical and horizontal lines. I was never given the option to have a regular top breast pocket, because there IS NO OTHER OPTION! Suit Supply FORCES all customers -- regardless of the many other style elements we are allowed to customize -- to have the one, single pocket design. And it clashes with the other lines I chose on the jacket. WHY??? I refused it. A lot of time wasted, and a potentially good business model, ruined by one odd quirk -- every suit HAS to have a boat shaped top pocket. DON't WASTE YOUT TIME.

I've bought many things from SuitSupply and thankfully has never needed to return. Spent over $500 on a wool bomber jacket. Removed tags and packed for a work trip. The fabric is extremely rough - I wear wool all the time and it feels more like an old feed sack thank any wool I’ve ever worn. Reached out to return and told I couldn't because I removed the tags - policy. Wow, understandable for a brick and mortar, but shocking for a company that ships most of its sales. I will never take a chance with SuitSupply online ordering and highly recommend others use extreme caution.

No news from them after a return parcel was sent and received by their warehouse. I tried email and WA messages, but there was no answer. order 04142110869

never happened before, but this is quite upsetting.

Disappointed with Suitsupply shoes, despite generally good experiences with their clothing

I’ve had good experiences with Suitsupply’s suits and other clothing pieces. In my opinion, their fabrics and overall clothing quality can be very solid for the price. That said, getting the right fit often depends heavily on finding a knowledgeable store representative who actually knows what they’re doing.

Unfortunately, I cannot say the same about their shoes.

I purchased a pair of Suitsupply loafers and only wore them a few times, yet the soles turned noticeably yellow while the upper leather still looks to be in excellent condition. For a product in this price range, that should not happen with such minimal wear. This seems like a clear product quality issue, not normal use.

What made the situation worse was the lack of customer support. I reached out by email and never received a response. I also tried calling customer service, but there was never anyone available to take the call. Since I couldn’t get help that way, I went into the store in person, and they still refused to offer any exchange, refund, or meaningful solution.

So while I’d still say Suitsupply can make good suits and clothing if you work with the right store associate, I would not recommend buying their shoes based on this experience. The loafers did not hold up, and the company did not stand behind the product when there was an obvious issue.

Buy their tailoring with caution, but skip the shoes.

There is no replying on my email. Suitsupply Order 04140466174

I recently discovered Suit Supply after watching a vlog on you tube about quality menswear so I decided to order a navy cotton silk t shirt to try the delivery was really quick to the UK the t shirt was well packed and I was delighted with the quality and fit I’m a size medium. I was so impressed I ordered the same shirt in brown along with a jumper and trainers which again arrived quickly and well packed the quality is outstanding and this is my new go to for clothing. I’m going on a trip shortly and I’ve discovered the city I’m going to has a suit supply store so I better take the credit card. Highly recommended company first class communication

Me and my sons have great experience with Suitsupply, Online & in the store in Den Bosch.

Amazing service. Andres is awesome.

Disappointing. I had high hopes after reading lots about the quality and price point of their clothes. But the store (Westfield) was cramped, staff disinterested and I felt they'd took one look at us and said "nope, not our type". The clothes looked good their approach to customer service/user experience doesn't match the hype.

I first got introduced to SuitSupply when I got my first job after university as I needed an affordable suit. I was particularly sold by the fact that they did offer repairs and servicing after the first sale.

SuitSupply as a company today is not the same as it used to be! I took my suits in for servicing about a YEAR ago! They charged me money and have still not delivered a YEAR later! I am specifically talking about the store in Mayfair London. I have gone back to that store multiple times over the last year to check on my order and they keep telling me they will get in contact with me and have not done so!

SuitSupply i have had enough!!!! I want a full refund on the money I paid and interest over the period of time you have held my money without delivering on the service I paid in full for. I also want my clothes returned to me as soon as possible!!!!!

To other young men out there, save your money and go somewhere else that will reliably service your suits because it’s not just the initial purchase that matters. It matters that you can go back to your tailors to help maintain your suit for a while to come.

Actually quite a big fan of SuitSupply but I did a large order – £1,671 – and unfortunately one garment had to be returned.

After 3 weeks, I was notified the item was being sent back to me due to this not meeting the return requirements.

A photo of proof was attached after I requested such evidence.

The photo was of a completely different garment under a completely different customer’s name.

When I highlighted this, they said they are closing the case and their point still stands.

Thank goodness for the CRA and AMEX credit card buyer protection.

Purchase elsewhere.

everything is high quality and the process is clean and transparant

Great ware…great value…great fit and great service -
Thanks Louie!

Overall I had a good experience at the Suitsupply store in Düsseldorf and the consultation itself was very pleasant. I had an appointment on March 9th at 16:00 with Giuseppe and had three trousers adjusted. I also purchased a black belt with a gold buckle.
Unfortunately there was one major issue: when I arrived home I noticed that the belt was not in the shopping bag. It seems that the belt was accidentally forgotten when packing the items after checkout.
This is a bit frustrating because Düsseldorf is quite a long drive for me. I have already contacted the store to resolve the issue and I hope this can be handled quickly and easily.
Aside from that, the overall in-store experience and the advice were very good – but forgetting an item that was paid for is obviously a significant inconvenience.

Edit: Problem was solved quickly, thanks to Suitsupply Duesseldorf

Excellent online experience. Catalog is easily navigable and products are described perfectly. Once I received my suits the fit was perfect!! Thank you for a great experience.

L.S.
In the beginning I was a bit insecure about the size .
I mostly wearing size 44 ,but I would give it a try.
And I would like to have a more loos fit .
But I have to say ,I have to use to this fit ,but it's more fasion at this moment .
The quality is absolutely top ,and this size 46 is perfect.
I can say that I'm very happy with this buy.
Thanks en kind regards .Gert Janssen .