Sunglasses UK Reviews 771

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high quality of the products, particularly noting the successful repairs of various sunglasses brands, often making them look brand new. Many appreciate the helpful and professional communication, with some mentioning personalized assistance in choosing the correct product or finding solutions for discontinued parts. However, some customers experienced issues with delivery, citing slow shipping times, lost parcels, or delays in receiving their orders. A few people also mentioned receiving incorrect items, such as a different color than ordered, or parts that didn't fit as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and outstanding customer... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of products... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised quick and free... See more

Order

Users describe ambiguous interactions with order. Many customers report not receiving their orders, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service, quick turnaround once I had realised that I didn't include an order number in with my glasses. Really nice repair of lenses - which I were smashed when my beloved RayBans fell un... See more

Rated 5 out of 5 stars

When I accidentally broke my vintage Ray Bans I thought they were done, then I found Sunglasses UK. Sent them off for what was a very reasonably priced repair. Received them back good as new with g... See more

Rated 5 out of 5 stars

I haven’t received my order at first , i tried to get in touch with your customer support, it didn’t respond as well But soon after ben reached out and explained that the parcel was lost by delive... See more

Rated 5 out of 5 stars

Needed my Oakley Juliet nose bridge repairing. Contacted Ben who was very helpful and as I don't live too far from his shop, he accommodated for me to drop off and collect after an hour. Also purchase... See more


Company details

  1. Sunglasses Store
  2. Optician

Written by the company

Welcome to Sunglasses UK, where we stand as a beacon of quality and sustainability in eyewear repair. Our mission is simple yet profound: to revive your cherished Ray-Bans and Oakley sunglasses to their former glory, ensuring they endure the test of time with style and resilience. At Sunglasses UK, we believe in the power of repair, not just as a means to mend but as a statement of commitment to our planet. Our world is filled with disposable commodities, and we advocate for a paradigm shift towards sustainability. Repairing your sunglasses is our way of contributing to the noble cause of environmental conservation, one pair of sunglasses at a time. We take immense pride in the authenticity and integrity of our service. When you entrust us with your beloved sunglasses, rest assured that we utilise only genuine parts sourced directly from the manufacturers. This ensures that every repair is not just a fix but a restoration to the original standards of excellence. Our commitment to sustainability extends to the very ethos of Sunglasses UK. Through repair, recycling, and upcycling, we breathe new life into older sunglasses, infusing them with renewed purpose and vitality. By choosing repair over replacement, you contribute to the noble cause of environmental conservation. Backed by years of experience and unparalleled expertise, our team of skilled technicians possesses the proficiency to handle even the most intricate repair challenges. From minor adjustments to intricate refurbishments, we approach each task with precision, care, and a deep-seated passion for craftsmanship. When you choose Sunglasses UK, you choose more than just a repair service; you choose a commitment to excellence, sustainability, and customer satisfaction. Our dedication to quality craftsmanship, genuine parts, and environmental responsibility ensures that your sunglasses endure and thrive amidst the changing seasons and fleeting trends. Join us in our journey towards a greener, more sustainable future—one repair at a time. Together, let us redefine the narrative of eyewear, transforming old into new and embracing the timeless allure of restoration and renewal.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

771 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

I tried myself to search for replacement lenses without success. Ben sorted it out for me and went the extra mile to ensure my glassses were sent to me before we started on our holiday

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service by Claudia manager of the store ;))

Bought a £300 pair of sunglasses at Gatwick, sales man was great there n assured me if not suitable in 30 no hassle return.
She went to you Covent Grd branch on my return 27days, they wasn’t happy so I had to go out after a holiday jet lagged to get a refund before 30days asap.
I went to your 90-92 Oxford st Claudia served me, absolutely amazing so professional wasn’t a problem for her.
It was an unwanted gift unfortunately just didn’t suit the person, also the T on the side had changed colour too. So that wasn’t good for me to see on an unworn pair of sunglasses,
Model- 1154-TR001877.

Thank you again Claudia

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service and product.

Ben from Sunglasses UK contacted me shortly after placing the order, to advise me that Ray-Ban no longer sold my size lens. He asked if I could send them to him, he will get the replacement lenses machine cut to size.
I sent them off and within 2 weeks they are back with me in brand new condition, with perfect polarised lenses and frames have been tightened.
Also a massive bonus was that I ordered a replacement case in black (my original one is carbon) and on the return they also sent a carbon version instead of the black, even though it wasnt available on the website at the time.

10/10 service and now back and ready for our holiday 🌞🌞

Will 100% use again.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service.

I ordered Ray ban replacement folding bridge. There is 2 size. I was worry about size what I ordered. But as soon as I get my order my worry finished because they sent me both size just in case. Nice experience from Sunglasses UK.
I am highly recommend that Company.
Thank you.

May 4, 2025
Rated 5 out of 5 stars

Lost my Ray Ban temple logo

I had lost the tiny Ray Ban logo on the left temple of my new sunglasses, probably after accidentally dropping them. Scoured the web to find replacements but alas nearly all links were from the USA. Then I found sunglasses.com based right here in the UK. Quick email asking for confirmation that I had the right part. Very prompt reply and seven days later the parts arrived and they fit perfectly. Also pleased to see that as far as I could see these were genuine Ray Ban spares. Very impressed !!! Sometimes it’s the little things in life …….

May 5, 2025
Rated 5 out of 5 stars

Brilliant service

Amazing service from my 1st email enquiry. my limited edition ray bans came back looking brand new replacement lenses fitted and a nice service

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and Trustworthy

Very helpful service, they responded personally to ensure I choose the correct product.

Shipping was a little slow - took 5 days after ordering before it was actually shipped, however it arrived safely and the product was perfect.

I'll definitely buy from them again (but maybe not if I'm not in a big hurry 😄)

April 28, 2025
Rated 5 out of 5 stars

Absolutely remarkable service

Absolutely remarkable service. My Oakleys are perfect and I told the manager I was off on holiday and he told me the lead time was around a week and then got them back to me like 5 days after I posted them. They are now absolutely mint too! Fantastic service thanks so much. DS

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

10/10
I got my glasses repaired to perfection.
The brand that sells my glasses said they couldn't be repaired and that I had to buy new ones.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars
Sunglasses UK logo

Reply from Sunglasses UK

Good Morning

I am sorry you have not received the part for your sunglasses yet.. I wish you had emailed me before leaving a 1-star review so I could track these for you. As a small business, Trustpilot reviews can severely impact us.

I have tracked your order, the tracking number is CK303289275GB https://parcelsapp.com/en/tracking/CK303289275GB

As you Can see, we shipped the day you ordered, and the delay has been the logistics.

I kindly ask you to adjust your review on Trustpilot.

Kind Regards

Ben

Rated 5 out of 5 stars

Steve

I contacted Sunglasses UK in relation to a vintage pair of Raybans that required new arms. Ben was very helpful and the arms that were suggested fitted perfectly along with new screws.

March 31, 2025
Unprompted review

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