Sun Mountain Golf Reviews 51

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I have 4 trolleys, and every 3-5 years the wheel hubs disintegrate due to garbage plastic that deteriorates in the elements -sun&rain. It wasn't too bad as could purchase a 3 wheel replacement kit, a... See more

Rated 1 out of 5 stars

Bought a sun mountain carry bag a year ago, worst decision I ever made. I mostly use a cart bag so the carry bag has only been used around 20 times yet already one of the stand legs has come off, r... See more

Rated 5 out of 5 stars

This company is excellent. I upgraded my entire set of golf clubs to Boccieri, online from Sun Mountain. First I ordered the Heavy Putter - and I was so impressed by the Boccieri Control System - th... See more

Rated 5 out of 5 stars

We ordered 2 H2NO Carry Bags after reading the various reviews. Great web site, easy to order - bags arrived within a few days. Everybody at the golf club has commented on the bright colours and the f... See more

2.3

Poor

TrustScore 2.5 out of 5

51 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

i had a problem with my micro-cart and…

i had a problem with my micro-cart and contacted them through brandfusion.these gents solved the matter with no outlay on my part.another company would probably have tried to sell me a spare but the contacts at brandfusion helped me with a solution in a lighthearted and friendly manner.
a pleasure to deal with!
thanks again lads!!

June 10, 2019
Unprompted review
Rated 1 out of 5 stars

£220 down the drain.

I recently bought the new H2NO elite trolley bag. I bought it because of the individual club dividers and based on the fact that it's described as a hard wearing bag for trolley use on their site. Whilst the bag looks great when you pull it out of the wrapper, it doesn't last long. Even with the upmost care, a month down the line the waterproofing on the bag seems to have blistered or started to peel, even in areas where the trolley doesn't touch. The faintest bit of pressure on the bag seems to leave a mark. It's far from robust. I wouldn't recommend this product at all, especially when it's sold on being designed to be tough. I'll be looking to buy another bag next year now. £220 down the drain.

August 27, 2017
Unprompted review
Rated 2 out of 5 stars

Stand behind the guarantee and offer no customer service beyond this.

My bag has developed a fault and they don't care. It is 15 months old and has been well cared for. Because of this (i.e out of guarantee) they are not even interested in hearing about my problem.

Got an airing when I made contact but no proactivity. The fact they actually have a "Returns Manager" says it all - far from the Carlsberg Complaints Department.

Never again, they make money on the inbuilt obsolescence in their bags. Purchased a Titleist waterproof bag instead.

September 15, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic service and very fast delivery

This company is excellent. I upgraded my entire set of golf clubs to Boccieri, online from Sun Mountain. First I ordered the Heavy Putter - and I was so impressed by the Boccieri Control System - that I quickly placed orders for the Heavy Woods, then the Heavy Irons, and finally - the Heavy Wedges. All four of my orders were processed promptly and I was kept informed of delivery progress each time the status changed. All four orders were delivered within one week of placing them.

I thoroughly recommend Sun Mountain Golf.

September 21, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I bought a Club Journey flight bag which was being offered by Sun Mountain at a very good price.

Ordered on Sunday, delivered on Tuesday.

What more could you want?

February 18, 2014
Unprompted review
Rated 5 out of 5 stars

very slick service

Ordered a Sun Mountain Micro Golf Cart from the Sun Mountain web-site. Its a great piece of kit and arrived promptly with plenty of info for order tracking. Would recommend both the product and the service,

May 3, 2013
Unprompted review
Rated 3 out of 5 stars

Unhappy with Micro Cart

I recently purchased a Micro Cart in the belief that my Sun Mountain H2O would fit perfectly. Unfortunately, I was disappointed to discover that the bag kept twisting and needed to be readjusted during a round.

When talking to Sun Mountain I was informed that only bags specifically designed for the Micro Cart would fit the lower bag support. Tightening the upper bag supports only compresses the bag and restricts removal of the outer clubs.

April 25, 2013
Unprompted review
Sun Mountain Golf logo

Reply from Sun Mountain Golf

To clarify, we advised that the H2N0 bag purchased was manufactured to have a generic base to fit on most golf trolleys.

The only bag specifically manufactured to fit and lock with the Micro Cart base plate is the Sync bag.

Rated 5 out of 5 stars

A very good quality piece of kit.

I bought this Sun Mountain Golf bag for my partner for his Birthday . He was looking for a good quality travel bag on wheels to transport his golf clubs when he travels abroad. I researched all the bags I could find, and this one came out on top. I was impressed with the video it made travelling with your clubs look so easy,so on this basis one was purchased. Ordering was very simple and delivery was very prompt within 5 days. My partner was very impressed with it as soon as he had unwrapped it. Last week it was used for a golf trip to Portugal and it was brilliant he could manage the bag so easily due to the wheels the bag just glided along. Anyone who is thinking of purchasing this bag would find that it was money well spent . A very well made robust and stylish trolley, one that I would not hesitate to recommend .

April 24, 2013
Unprompted review
Rated 5 out of 5 stars

Quality goods, excellent deisgn and a great customer service when an needs

I was recommended to change my golf pull trolley to a newer type push trolley. It was not until a playing partner, who owns a Sun Mountain MCB push trolley, suggested on a long uphill hole that we swapped each other trolleys on the hole that I realised how much easier, more comfortable and better on my back a push trolley could be. At the end of the round I ordered a MCB and had 20 months of trouble free golf with it. I was so pleased with the trolley I have also purchased the matching MCB bag to go with it.
This March I was playing golf in a fourball when one of our players lagged behind after we had putted out on the 4th and when he eventually caught us up on the par3 5th he said his electric trolley had packed up. I turned to him ready to say that having no motor or battery to break is a great advantage of the manual trolley when my MCB collapsed. When I got it home I found that the frame had broken/snapped where a bolt passes through it at the point it folds. I phoned Sun Mountain and Emailed their customer services a photo of the point where it had broken and they came back within the hour stating a new trolley would be despatched immediately as they had never had a frame failure like that before. One of the players in our roll-up has had his MCB for 4 years without a problem so I think I was extremely unlucky.
The only issue I have heard of is the brake cable can snap but as that was from our pro who hirers them out to visitors.

April 23, 2013
Unprompted review
Rated 4 out of 5 stars

Just good customer service

Overall a good quality product but brake cable seems to be an issue and yellow locking clip on the base of my unit has split and does not lock in place anymore and news changing

April 22, 2013
Unprompted review
Rated 5 out of 5 stars

Colourful, Waterproof and a great Carry Bag

We ordered 2 H2NO Carry Bags after reading the various reviews. Great web site, easy to order - bags arrived within a few days. Everybody at the golf club has commented on the bright colours and the first time we used them it rained. No hard to fit waterproof covers and the bags were completely waterproof.

April 22, 2013
Unprompted review

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