Sunwing Reviews 391

We just returned from an all inclusive vacation with Sunwing
Sunwing was to provide transportation from our hotel to the airport at 12:35pm no one came and no one at the hotel knew the reason, the hotel tried to check and said the pickup was now changed to 1:30 but still no one came and no explanation.
We then paid for our own taxi to the airport, otherwise we would have missed the flight and another flight would have to be arranged plus additional accommodation transportation and meals.
We saved Sunwing a huge problem and money.
When I contacted Sunwing they offered us a $50 travel voucher which can only be used if we booked another Sunwing vacation, so Sunwing is using their screwup to try sell another vacation.
I would definitely recommend anyone NOT TO USE SUNWING
Please read other reviews and see their comments

Booked a vacation package with Sunwing to Mexico for 1week all inclusive vacation. Unfortunately, due to personal circumstances, had to get a flight back home earlier. Sunwing wouldn’t help me indicating that they couldn’t do anything since I was already at destination. Was told to reach out to Sunwing rep at resort (actually a NexusTours rep that is contracted by Sunwing). Was bounced back and forth between Sunwing and Nexustours with no resolution in helping me purchase a flight back home. Absolutely ridiculous ping pong game, no customer service skills from either company.

Poor customer service, choose any other airline available. Paid for a premium upgrade with priority boarding. Was denied early boarding service and spoken too like I lied about my purchase. Would not fly sunwing again.

Group booking was cancelled a year before the trip. Allowed no alternative to use deposit for other trip as we did not purchase insurance. We were not the ones who cancelled and we're out $300 for no reason. We will never use Sunwing in the future.

We had a great time when we got to the resort however sunwing did not make the travel portion easy. Right off the bat it was the most uncomfortable plane ride I have ever had and I'm a seasoned flyer, no leg room, no cushioning your forced into bad posture and if you wanted something to eat or drink other then water the prices were punishing. Both landings were very rough and on the return trip it was so bad people on board the plan screamed. Upon arriving in Mexico we were told to link up with the sun wing representatives to take us to the hotel, there was multiple ones for different flights scattered throughout and were not only rude but were unhelpful in directing us to the actual ones we had to see.
I reluctantly give 2 stars, although it was an uncomfortable experience they did get us there and back.

Extremely disappointed in the personnel of sunwing employees. The rep at our resort was very rude and extremely pushy. Then the two of the flight attendants were very rude as well, the flight was delayed by 2 hours due to technical issues with the plane. It was their first flight that day so I don't know why they didn't pre check the plane before boarding time. But that wasn't the worst, when we got on the plane my friends swat had snot wiped on the seat in front of her face, when she asked the flight attendant to clean it she just gave my friend wipes and told her to clean it, both the flight to cancun and back had no booze (not a huge issue but wtf). Then when we asked the older lady flight attendant if it was possible to turn the temp down because everybody was sweating it was so hot she replied saying "actually it's cold in here" my friend then gave her a confused look like wtf are you serious to which the lady said to her "wow we've got some real strong personalities on this flight today", then my other friend was waiting for the middle age flight attendant to finish up whatever she was doing in the over head storage so she could go to the washroom the chick then proceeds to walk towards the area they chill in by the washroom so my friend then goes to walk to the washroom (in that same area the flight attendant walked to) which she then abruptly turns back around saying something to the extent of "uhm excuse me you need to move so I can finish doing what I was doing". The only two kind people on that flight was the pilot and the young flight attendant lady. I was not freaking impressed with the blatant rudeness. You'd think dealing the public you'd be a little more well mannered. I STRONGLY recommend not ever flying with sunwing, it was by far my worst flying experience. I'd rather walk next time from vancouver to cancun then ever go through them again.

Amazing ! Ning was amazing and always happy to help and was attentive and friendly. The food was outstanding ! Defo going back ! 100%

Before we came to Cuba sunwing repr. was telling us everything good there is no issue guest what there is 3. Categorie hurricane. We can’t do anything. We stuck in our room. I don’t even mention about hotel problems. We don’t enjoy our trip. No more sunwing! I am done with them

DO NOT TRAVEL WITH SUNWING. Worst airline i have ever traveled with. If Sunwing is the only company going to where you want to go then DONT GO.

Horrible customer service, consistently hang up our call, and put it on hold forever
And when they changed my flight, but my info not avaliable with the new flight

Highly recommended to avoid Sunwing

I’m very disappointed with the Sunwing representative, Monica, at Viva by Wyndham Mexico. We approached her twice this morning to confirm our return bus to the airport, but she was unhelpful, unresponsive, and seemed to ignore us entirely. Despite our efforts to get information on our pickup time, she did not provide any details or assistance. This lack of cooperation has caused unnecessary stress for our family as we try to finalize our travel arrangements. Very unprofessional and frustrating experience with Sunwing’s service at this location.

My daughter in law was diagnosed with a medical problem. Advised not to travel. They had to cancel their trip to Jamaica. No compassion. They lost all of their hard earned vacation 2 adults 2 kids. Not even offered a voucher.

Booked a 4 person family vacation to jamaica. On departure found out that we were all separated on the flight. But for an extra 50$ a person we could have reserved seating. We spent almost 6,000$ on a vacation to be told that for an extra 400$ we can sit together. Sorry sunwing, you dropped the ball on that one.. next vacation will not be through sunwing..

SCAMMERS !
Terrible Experience With Sunwing Vacations , delay for 14 hours which they would have stolen one night from my itinerary, with no refund !!! even it's not worth of one start , the worst airlines and operator for traveling

The manager, STEVEN or STEPHEN at Sunwing customer service is unbelievably unprofessional. Hung up on the phone on me after i asked to speak to a supervisor. Was talking over me. He treated me rudely and made interaction frustrating. lack of basic courtesy and respect is shocking. If this is how management behaves, it's no wonder the service here is terrible.

I will be filing a formal complaint to head office and any other necessary bureau.

I wanted to plan a vacation with my family, so i called Sungwing customer service to ask a question about checked luggage. As I sometimes do when I want to make sure of an information, i ask the agent so you confirm that . Sacha (the agent)then raised her voice and yelled at me " Are you deaf or are you stupid!?" Needless to say I was in shock. I asked her if she really just said that and then she acted as if she didn't say anything. Asked to get a call back from a supervisor, even called another agent to get a supervisor to call me, they never did. I booked a trip with aircanada vacations instead. To Sunwing, I am still waiting for that callback.

Premium Travel Club or H10 Hotels are SCAMMERS. I got scammed from them, they promise a lot of offers to become a member but none of them is real. Do not pay any money to them. when you trying to book vacation with them it’s probably more expensive than when you do it yourself. Scammers!

booked a vacation for my family of 4 (myself, husband, 2 young kids age 7 and 10). I am writing after I tried to submit a claim under flight delay and was told that my claim is invalid. Here are the facts:

- My flight was scheduled for July 27 @16:45

- 1st Delay to 21:45 that same day (5 hours later) due to staffing issues

- 2nd Delay to 08:00 on July 28 (one day later) due to technical/safety issues

Although I can appreciate that the second delay was due to safety, the first delay was due to staffing issues which is unacceptable and within the control of Sunwing. We spent over 5 hours at the airport just waiting with one delay after another.

To make matters worse:

- After we were offloaded from the unsafe flight, we were required to wait for our luggage which took over an hour

- After retrieving our luggage we were required to wait in line for another 1.5 hours in order to get a taxi voucher. By the time we got home, it was almost 1am.

- We were required to be back to the airport the following morning by 4:30 am (per their employees). This meant that we got 3 hours of sleep (at most) and this is how our "Wonderful" vacation was to start

- We finally got on the flight the following day and upon arrival at the hotel at around 3pm, we were advised that they could not find our room booking. This was strange since I would have expected Sunwing to have advised the hotel of this delay since we purchased a vacation PACKAGE. But it appears that we did not have rooms. It was another 2 hours until we were situated in rooms.

As you can tell from the above, our first (but really second day of vacation) was a complete write-off. We were sleep deprived, tired, stressed and in foul moods. Keeping in mind that we went through all of this with 2 young children. We were so exhausted by the time we were in our rooms, that we just slept. That is 2 days of vacation gone.

After all of this, Sunwing's response was: Sorry, nothing can be done for you. Had the flight not been delayed in the first place due to lack of staff, we would have found out at 4pm that there were issues and things would never have been as awful as they were. They DO NOT take responsibility for their issues at all. USE ANY OTHER AIRLINE!!!

Flew to and back from varadero Cuba
Late flight late baggage over 11/2hrs to collect at T3
Paid an overpriced ticket with extras for seat and bag… no customer service
Will not fly again
They need to shape up!!

As a frequent flyer, not in my lifetime I will fly this airline again