Sunwing Reviews 391

***********Avoid***********
{Club Amigo Marea del Portillo
Manzanillo de Cuba, Cuba Good 3.5 100+ Reviews
Tue, 24 Sep 2024 | 7 days | All Inclusive}

This is a terrible experience I had when booking this vacation! Don't go to Hoguin airport because the local rep will not take you to the resort, it is 5hrs away! they will take this opportunity to put you as a prey for money!!!!!!!!!! Avoid Sunwings and they will not responsible for your safety!!!!!! Sunwings did not reimburse my lost!!!!!!!!!

Scammers, cheats, liars, frauds, etc. these people do nothing but lie and cause aggravation and stress. I hope every single one of them cease to exist!

The purchase of Sunwing by Westjet did nothing to improve the airline. From long delays, uncomfortable seats, no service - not even water, poor communications, agents not knowing what they are doing and a partnership with Riu to complement the disarray and utter disrespect of guests, Riu-Sunwing-Westjet should be grounded and left to annuls or worse customer experience.

My wife and I were robbed in a Sunwing transfer bus.
Last September, I had the worst experience ever with Sunwing Vacations.
It's been eight months since I first contacted them in re to my trip from Sept 9-13th, 2023.
I have been patient and have tried to get rid of the frustration that it has caused to my wife and me. Eight months have passed and the so-called Sunwing Customer Care are still "investigating". I know what customer service is all about because I run a place where we have thousands of thousands of clients/members. But before this, I also did a lot of investigations as a Destination Rep for Air Transat, Signature Vacations. However, the way they have handled this case is discombobulating, it would have negatively baffled the shyest customer. However, I am not really surprised after reading the reviews Sunwing has in the major platforms. It's a real shame how embarrassing the reviews are.
The follow-up to what we experienced after been robbed by their own business partners has been traumatic and distressing, to say the least. To add insult to injury, you have been instrumental in this embarrassing scenario for such a huge company, though I understand that the size of an enterprise is not measured by its physical size, but by its care and respect for its customers or clients.
Their follow-up after we communicated to them that we had been robbed has been extremely poor. To the point that they have replied to us with an email they had to send to another disgruntled client, What a faulty communication chain.
Customer Service doesn't care about clients!! They have asked or requested all sorts of information, including a notarized letter which I had to pay for, and used my personal time to satisfy your "demands", such is the case.
Regarding our losses, the time we have invested in back-and-forth emails, but mainly because of our frustrations, it all translates into an atrocious experience for us. But I promise you that due to the fact that at the beginning I could have never imagined that today we would have still been at sea, I will use my time to let people know how you treat your customers.

Worst airline ever .
Booked a package to Cuba and the flight forgot the tourist visas , left waiting in customs for hours .
We will be booking through American air carriers in the future travel plans
All that was conversed was a canned customer service message

Our experience with Sunwing was great. Flights were on time. The reps were friendly and helpful. We will use them again

Do not fly with Sunwing Vacations. They have the worst customer service. Take months to reply to any concerns/complaints. Customer service is horrible.
Fly any other airline, you will be much happier. Sunwing wrecked our vacation and did not even have the courtesy to call as requested.

Grand Park Royal, Luxury hotel in Cancun.
Food was horrible, and they served me a nice bowl of Food Poisoning via room service. . I was in bed writhing in pain for the last 4 days of my vacation. Staff, completely unresponsive.
The beds are hard, there are no bathtubs, the beach is down a huge flight of stairs. and there are no bathrooms on the beach. So you have to climb those stairs every time. Not enough outdoor seating for everyone, and very little shade around the adults only pool. (no umbrellas). The hot tub is beside the family pool, and was filled with toddlers the entire trip.

Let me start by saying that after 5 years of not travelling due to health reasons our first flight with Sunwing was a really bad experience! Lies after lies after lies, couldn’t find their crew, imagine that, and they actually announced this nonsense, and therefore a six hour delay!

First it was a 3 hour delay, then more delays, then the plane finally arrived from Toronto they said but guess what? They announced they couldn’t find their crew———— imagine that?????
Finally after a 6 hour delay we boarded. Remember they said our plane was coming from Toronto? Well a frustrated pilot announced that they had come in from Hamilton.
My booking number was 135318223, my flight was 4122!
They’ve replied saying we aren’t allowed any compensation because there was technical issues and it was for our safety———what a way to cover yourselves!

Where is the customer service? All I wanted was a decent, respectful experience, reasonable delays are okay but this was not reasonable!
You need to do something sunwing and a $50 certificate by mail doesn’t cut it!
Until never!

On our return flight we were not given the option to select our seats. normally this would not be a problem however my complaint is with the sunwing employees that were deadheading back to Vancouver. They selected all the window seats and aisle seats for themselves leaving multiple families separated including our family of 3. This is not something I would normally complain about however the callous nature of the sunwing employees was completely unacceptable. There was a mother and young daughter asking them to change seats and the young daughter was crying and the mother was begging them to change seats and they just flat out refused and claimed that they couldn't change seats because "they were working" That's BS they were not working they were passengers. This is not just unacceptable as an airline employee, this is unacceptable as a human being to selfishly deny a mother and daughter to sit together just because they want to sit in the center seat. I was sitting in a center seat and I was sitting next to a sunwing pilot that took the window seat and also refused to move. He continually got up to go to the cockpit and chat with his friends over 6 times in a 6 hour flight but refused to sit in an aisle seat. he also had a huge amount of stuff with him including a full size pillow multiple containers and bags that kept falling on my lap and didn't even use the window as he had it blocked with his pillow He was simply a rude and selfish man. I would expect better behavior from a stranger let alone an employee of the airline

Food was disgusting, we should be warned. How about a hamburger, only a slice of tomato is available. No condiments at all. I got badly injured on a handrail that broke. Major outbreak of diarrhea and vomiting day 4 from uncooked bacon. Hotel pharmacy had nothing, empty.

Terrible company. Everything you see is false advertising

I was in Guardalavaca Cuba last week had a fall and am unable to walk. I am a senior . The Sunwing staff at the hotel, on-line and at the airports in Holguin & Ottawa made sure I got home safely. I was transported on & off the plane with narrow airplane wheelchair . Thanks to everyone, very much appreciated during this scary experience.

I have been trying to get an answer from sun wing as to how their lowest price calculator works. It seems to be a bait and switch scenario to me. I search for a single passenger for it all inclusive resort in the month I want to travel. I pick the week it says one price, when I go to book it says I have to book two people. Even though at the top of the page it's showing I'm searching for a single Traveler. They could at least be honest and say it's a website mistake but they deny there is a problem. Apparely its MY fault for not understanding the calculator is based on double occupancy?. You can't get past the customer service rep to reach a manager or escalate your inquiry. They are rude, unhelpful and they definitely "don't care" as per their tagline "Sunwing Cares".

Sunwing is hands down THE worst airline I’ve ever flown with in my life. I had to re-book my flight home, the agent wrote on the paper that I don’t have to pay OOP, yet I was STILL by an agent who promised me I would be reimbursed when I returned home. Then, 2 years later an agent reaches out to me about my claim. I provide the written proof, my invoice, and this Fiathe M still won’t reimburse me. You guys are thief’s and I’m coming after you until that money is put back in my account.

We went to Grand Memories in Holguín, Cuba. We were checked in, through the Diamond Club (reservations). Our representative - Julio Cesar, was always checking in/on us. He was very attentive, asking about our kids (experiences), as well. He made sure that any concern was dealt with. The grounds were well maintained, by the maintenance staff. The garden view from our room, was really nice. The beach was beautiful. The food was good. Fresh fruit and vegetables were always available. Fresh ingredient options were prepared right in front of us. Our poolside server, Adrianna, was polite, friendly and always had a smile on her face. She is a beautiful person. We will miss her. This was a great value. It was our first all-inclusive experience.

The worst website ever. lost of errors and mistakes. I could not add my child info and they could not add and ask me to pay almost double for another room. I had to cancel the package and I lost my insurance fees.

I had vacation ,purchased from Sunwing vacation from the February 4th to the February the 18th 2024, Booking number
131809103.
During time of my vacation no hot water was in my bungalow, the power and internet was on and off.
The food was absolutely terrible. I want my money back.

We purchase a cruise package from Sunwing for the Marella explorer 2 flavors of Caribbean on Dec 9th 2023 that included the first luggage free at the plane.
However at the Toronto airport counter we where forced to pay for our luggage.
That was the first problem we encounter, upon our return we file a complain with Sunwing and we where told that is going to take almost 30 days to ger a response, now is almost 40 days and no has got back to us. Now for the cruise, the ship is older, however it was clean and the cabin staff was very nice. however the food was like eating at a cheap cafeteria very basic, at breakfast they serve frozen deep-fried MacDonald's style potato patties for
home fries no juice of any kind just powder orange drink. Fruit was minimal, and when they did serve some bananas they where almost gone bad. Very minimum amount of dining room staff to clear the tables most of the time the dirty diches was left on the tables. Lunch was not any better cabbage was the main salad selection, some days two cabbage salads with a different names, one time that they try to serve a Greek salad they forgot the most important thing (the feta cheese)? dinner was not much better, they try to pass for desert a thick water something? with sugar for English custard, a pound cake they call it brawny. They also try to tell me a thick yellow something? in a small glass dish was cream caramel. been a chef for almost 30 years that was a very disappointing cruise. Now for the finale, if just alcohol is your think is ok, however if your looking a balance cruise with nice food and so on, then is best to look for something else.

What is the point of the insurance?? I wasted $100/person to get no value! I called to change my destination because of the travel advisory for Bahamas and I am told 1. I have to pay a $100 change fee per person, and 2. the difference between trips is calculated on a per person basis, not per booking, even though we are all sharing one room. The kids are both minors and we are being charged for them as adults. They can't drink alcohol, so why are they the same price?

I am going to lose $200.00 per adult because if the trip is less they don't refund, and have to pay $400+ per child. The original booking was $5,060.00, PLUS $100 per person insurance. The new booking would be $5300.00, so I should just have to pay the $240 difference, but instead I am told I will be losing $400 and paying an additional $900.00.

This is the LAST time I will travel with Sunwing. This is NOT the first disappointing experience I have had and I am not paying for anymore disappointment.