SupaGrow Reviews 

122
•
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 21 reviews, most reviewers were let down by their experience overall. Customers frequently complained about an extremely terrible and overpowering smell resembling sewage or animal waste coming straight from the bags. Many people stated that the product severely damaged their precious flowers and trees, causing them to wilt and die shortly after application. Some reviewers were happy with the product, noting it worked reasonably well for topping up existing garden beds and allotments. A few consumers also mentioned that plants continued to grow nicely when the material was mixed and used properly outdoors. Others found it acceptable for general bedding purposes when handled carefully.

What people talk about most

Product

Consumers express deep dissatisfaction with the product, frequently reporting an overpowering, unpleasant... See more

Quality

Reviewers express strong dissatisfaction regarding the appalling quality of the compost, highlighting an... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very poor quality....a really nasty chemical smell.....apparently produced from recycled domestic waste. Won't be buyin it again

Rated 1 out of 5 stars

smells like sewage, had plastic and glass in it, and is now attracting flies..I have never bought such terrible compost before.. Compost is not meant to smell like sewage, this means it has gone anaer... See more

Rated 1 out of 5 stars

I purchased two bags of this compost and immediately noticed the smell. Two days after planting £50 worth of new flowers they were all completely dead and had the same stench like sewage. My terracott... See more

Rated 1 out of 5 stars

I've just spent a good two hours carefully removing the SupaGrow organic compost I used to repot my two precious false acacia trees, some four weeks ago. When repotting into much larger vessels,... See more


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1.7

Bad

TrustScore 1.5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

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1.7

All reviews

(122)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought 6 50l bags of this from…

I bought 6 50l bags of this from Homebase. All had small bits of glass in. Quality of the compost is awful and the surface hardens to rock after a few weeks.

April 30, 2023
Unprompted review
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Reply from SupaGrow

Hi Freya

Thank you for taking the time to add a review.

I do apologise that you appear to have had a bad experience with our product and I would like the opportunity to discuss this with you in more detail.

Are you able to send through some product images to our sales@supagrow.co.uk and we will have one of our technical team members to give you a call.

Regards
Tarmar

Rated 1 out of 5 stars

Smells like raw sewage

I bought 4 bags of organic topsoil and 4 bags of organic compost and I’ve never in my life ever smelt such awful sewage in a bag!
It’s the worst quality I’ve ever bought in my life and the stink is absolutely unbearable even after digging it into existing soil, watering and leaving it to air. I can’t even open my windows now let alone sit in the garden.
And no it’s not a natural compost smell, it’s not even a manure smell, it’s a raw, sour sewage smell.
Don’t ever go near Supagrow products - there’s no way this is “soil” or “compost”, and I can’t believe I’ve actually dug it into my garden leaving me with polluted ground. I’m gutted

May 20, 2023
Unprompted review
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Reply from SupaGrow

Good Morning,

Thank you for taking the time to review the product.

Please be assured the strong smell is normal and actually a good sign as the product will still be composting. Also with the recent hot weather this could have increased the odour from the product being compacted in the bag.

We have a specialist team at SupaGrow who would be more that happy to offer you some further support. If you could reach out to us on sales@supagrow.co.uk it would be our pleasure to give you a call.

Kind Regards
Tarmar

Rated 5 out of 5 stars

Organic Garden Compost

Ordered 4 x 50L bags of Organic Garden Compost from The Range. Great price and the quality is superb with no wood or plastic at all. I have spread all 4 bags over my beds and will dig in once it's stopped raining.

May 9, 2023
Unprompted review
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Reply from SupaGrow

Hi,

Thank you so much for taking the time to give us such an amazing review ⭐⭐⭐⭐⭐

We are thrilled that you are pleased with the SupaGrow Organic Garden Compost that you have purchased from The Range.

I can see from your previous reviews that you are an avid gardener 👨🏼‍🌾 and we hope you continue to chose SupaGrow for all your gardening needs.

Happy Gardening 🌻🌻🌻
Regards
Tarmar

Rated 1 out of 5 stars

25 litres or less !

Supagrow organic peat free compost -
Thought I’d bought a bargain , bag says 50 litres (when filled) Volume may reduce by up to 10%” It also says it has been filled in accordance with the Growing Media Association code of practice for quantity measurement - I asked the GMA a how much I could reasonably expect to get out of a bag filled in accordance with their code of practice once opened and aerated and they said 45 litres plus - so not happy to get less than 25 litres out of a bag - there are lots of comments on various websites complaining about under-filling so you would have thought this would have been addressed by now !

May 3, 2023
Unprompted review
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Reply from SupaGrow

Hi Hugh,
Thank you for your email.

Regarding our filling and measure process every bag passes the belt each bag is weighed. Within our operation teams key members will carry out spot checks on single bags to be weighed as well as finished palletised goods. These weights are then recorded daily.

Naturally, growing media does differ to aggregates in terms of varied bulk density. So, our machines are tracking bulk density for volumetric filling as well as filling to a weight.

Albeit rare, it is possible that an anomaly within the windrow of compost has been exceptionally wet, and a faulty bag may have been dispatched.

With your permission we would like to contact you directly so that we can discuss this matter further.

Please send an email to Sales@supagrow.co.uk and one of our experienced team will contact you.

Regards
Tarmar

Rated 5 out of 5 stars

Used a varied number of compost/soils…

Used a varied number of compost/soils from supagrow must say very good value. The organic was great for digging in not for seeds. It does say that if it was a little lighter then maybe so, the soil was fantastic laid 13 rolls of turf effortlessly.

April 21, 2023
Unprompted review
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Reply from SupaGrow

Hi Jamie,

Thank you for taking the time to leave a fantastic 5 ⭐ review!

We are thrilled that you love our product as much as we do...

We would love to see some photographs of your garden project so please feel free to send them to sales@supagrow.co.uk.

Thanks again
Happy Gardening 🔅

Rated 5 out of 5 stars

Excellent

The topsoil was excellent. There were no stones, lumps of mud, glass, etc.
Would certainly use again.

March 8, 2023
Unprompted review
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Reply from SupaGrow

Hi Graham,

Thank you for your amazing 5 star review! We are thrilled you love our product as much as we do! Please send any photos of your projects to sales@supagrow.co.uk we would love to see them.

Happy Gardening 🌼🌼🌼
Tarmar

Rated 5 out of 5 stars

ProBlend Premier Gold Topsoil

First time using this company. Ordered a pallet of 50 bags of ProBlend Premier Gold Topsoil through Gravelmaster. Very good price and the soil seems to be very good. A few twigs and stones but well impressed with the product.
The product arrived on the selected delivery day.
Will definitely use them again.
I highly recommend them.
Thank You.

March 8, 2023
Unprompted review
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Reply from SupaGrow

Hi Martin,

Thank you for your review ⭐⭐⭐⭐⭐
And for your first order with Gravel Master.
We are thrilled you are impressed by our service and product.

Hope to see you again soon,
Kind Regards
Tarmar

Rated 4 out of 5 stars

The goods arrived as planned

The goods arrived as planned, however a little more communication that's its on its way would have been good

March 8, 2022
Unprompted review
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Reply from SupaGrow

Hi Neil,

Thank you for your review, and for your feedback.

We appreciate that communication is crucial and are always working with our logistics partners to improve this.

Kind Regards
Tarmar

Rated 5 out of 5 stars

Good quality soil with very helpful…

Good quality soil with very helpful customer services. The driver/deliverer went the extra mile delivering it to our door even though he couldn’t get the lorry through because of parking difficulties! Thank you Dave.

March 8, 2023
Unprompted review
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Reply from SupaGrow

Hi Gill,

Thank you for your fantastic five ⭐ review. We value ourselves on going the extra mile for all our customers. We hope to hear from you again very soon.

Happy Gardening 🌻
Tarmar

Rated 5 out of 5 stars

Easy to order and arrange for delivery

Easy to order and arrange for delivery. Driver was great at making sure to get the load as close as possible to my front gate. Not and easy task

March 7, 2023
Unprompted review
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Reply from SupaGrow

Hi Michael,

Thank you for your amazing five star review ⭐⭐⭐⭐⭐
We are thrilled that you had a positive experience dealing with Gravel Master and we hope to see you back very soon.

Kind Regards
Tarmar

Rated 5 out of 5 stars

Great Soil Improver and delivery

My order of soil improver arrived on time and on two pallets. The quality is very good. I would have gladly given a five star rating however one of the bags was split. This is the fouth time I have ordered from Gravelmaster and I'm just about to order some turf. I'll be delighted if the quality is similar to my previous orders.

February 7, 2023
Unprompted review
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Reply from SupaGrow

Good Afternoon Brian,

Thank you so much for your review.

I apologise that one of your bags were split, I hope this did not inconvenience you too much. I have spoken to my customer service team and they informed me that they have agreed with yourself the credit for the cost of the damaged bag towards your next order.

I can see that you are a long and loyal customer for Gravel Master and I thank you for your feedback. I hope we can continue to supply you and help you create all your garden projects well into the future.

Kind Regards
Tarmar

Rated 4 out of 5 stars

Top quality product at a good price

Top quality product at a good price. Delivery was delayed slightly but the drop was exactly where I wanted it.

March 2, 2023
Unprompted review
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Reply from SupaGrow

Hi Malcom,

Thank your for taking the time to leave a review... and for your feedback!!!

As I am sure you can appreciate delays are sometimes unavoidable. Saying that can I ask if a member of the team kept you informed, I only ask as communication is something that we are constantly striving to improve on.

I am glad you happy with the drop location 🚛🚛🚛

I look forward to hearing back from you.

Regards
Tarmar Wagstaff

Rated 5 out of 5 stars

Bought ProBlend Multi-purpose Soil in a…

Bought ProBlend Multi-purpose Soil in a bulk bag from GravelMasters. Great quality product efficiently delivered

March 1, 2023
Unprompted review
SupaGrow logo

Reply from SupaGrow

Hi Chris,

Thank you for your 5 star review!

We love our products and are thrilled that you feel the same.

Was there anyone in particular who helped you with your order? We are always keen to recognise our fantastic staff...

Happy Gardening 🌻
Tarmar Wagstaff

Rated 5 out of 5 stars

Dug into soil borders worked really well

February 16, 2023
Unprompted review
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Reply from SupaGrow

Hi Addison,

Thank you for your 5 star review! Our product really is amazing and I am thrilled you love it just as much as we do.

I know the growing results are fantastic and I would love to see some photos of your gardening projects.

Please feel free to send them to sales@supagrow.co.uk.

Happy Gardening !
Tarmar Wagstaff

Rated 1 out of 5 stars

Recycled landfill ?

I bought the peat free organic compost from Homebase as it sounded like a healthy product and was on offer. I laid it in raised beds a month or two ago and today lifted back the hessian and to my absolute horror, I see it contains crushed glass, pink and blue plastic pieces, fragments of polythene and plastic rope. This is just unacceptable, I have been working very hard to regenerate my soil and repair damage that has taken place in the past just to find I have chucked recycled landfill on top. Shameful selling this as organic compost.

February 8, 2023
Unprompted review
SupaGrow logo

Reply from SupaGrow

Good morning Kerry,

I apologise that you appear to have had a bad experience with our product and I do hope that you will give us the opportunity to discuss this with you in more detail.

Are you able to send through some product images to our sales@supagrow.co.uk and we will have one of our technical team members to give you a call.

Regards
Tarmar Wagstaff

Rated 5 out of 5 stars

Fine consistency, but good value

It's the cheapest stuff in homebase, it's peat free and organic.

I make my own compost for my garden, but I've been buying this stuff for my clients. Used for incorporating into backfill soil and as a top dressing soil improver.

Works well, stinks like manure as other commenters have pointed out. Don't see that as a problem, just smells like rich stuff. No problems so far, been using it a couple months now.

It is very fine in consistency though. Not as free draining as some others. Not necessarily a bad thing, just be mindful of what you plant in it.

Each bag has been well filled, it's great value for money and it's peat free. Good stuff

October 12, 2022
Unprompted review
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Reply from SupaGrow

Good afternoon

Thank you for taking the time to post your review.

Happy Gardening!

Tarmar

Rated 2 out of 5 stars

Sold two for the price of one and now I…

Sold two for the price of one and now I know why….it’s the smell. I grew up on a farm I live in a rural area I’m pretty immune to slurry and deadstock smells but this is awful I mean really awful. The last time I smelt anything like this it was arable farmers spreading waste from a treatment plant.the compost it’s self looks normal I might be very good. Won’t be buying it again.
In reply to supagrow that the smell is normal as it shows that the compost is still,composting, where to begin the compost is mostly dust if can’t possibly breakdown anymore and I have been making compost for years…..it has no smell but then I’m only composting garden waste!!!

October 15, 2022
Unprompted review
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Reply from SupaGrow

Good morning Gill,

Thank you for taking the time to reply, and for your comments.

Please be assured the strong smell is normal and is actually a good sign as the product will still be composting.

If you would like to contact us on sales@supagrow.co.uk one of our technical team would be happy to give you a call to discuss this further.

Kind Regards
Tarmar

Rated 1 out of 5 stars

SupaGrow “farmyard manure”! Really?

SupaGrow farmyard manure. I’m old enough to know better! Read the reviews before you buy not after and if something is sold cheap it’s for a reason. I bought 10 bags from Homebase, when I opened the first one I should have returned the remaining 9. Only having to load them back into the car and then unload at the other end stopped me. Each “50 litre” sack is possibly two thirds full and the “farmyard manure” is black dust with a few bits of twig in it. There is no bulk to this at all just dust. No wonder there were no reviews on the Homebase website.

October 8, 2022
Unprompted review
SupaGrow logo

Reply from SupaGrow

Good morning James,

I apologise that you appear to have had a bad experience with our product and I do hope that you will give us the opportunity to discuss this with you in more detail.

Are you able to send through some product images to our sales@supagrow.co.uk and we will have one of our technical team members to give you a call.

Regards
Tarmar Wagstaff



Rated 5 out of 5 stars

Greatb for beds and borders / topsoil v good

Used the compost as a mulcher in the beds and borders workingwell. Used the soil for lawn fantastic easy to use.

September 7, 2022
Unprompted review
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Reply from SupaGrow

Morning Daniel,

Thank you for your review, and I notice this is your second time purchasing Supagrow and your second 5 star rating, thank you! Happy Gardening :)

Kind regards
Tarmar

Rated 1 out of 5 stars

Stay away from poor compost

I wish I had seen these reviews before buying bags from Homebase. As a keen gardener, good compost should not give off this kind of smell (and if there is any smell, it should go in a matter of days once aired and dug in.
Would not recommend this product to anyone, I used it when reseeding my lawn and now I just feel like I am in a farmyard. However you are creating this compost, something is clearly wrong with your manufacturing or storage process. I hope it doesn’t kill off my newly seeded lawn as I will have to then buy all new bags of grass seed and start all over again.

September 15, 2022
Unprompted review
SupaGrow logo

Reply from SupaGrow

Good Morning Matthew,

Are you able to send through some product images to our sales@supagrow.co.uk and we will have one of our technical team members to give you a call.

Kindest Regards
Mollie

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