Superbuy Shopping Reviews 990

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and reliability, making international shipping easy and stress-free. Many appreciate the detailed photos provided for items, the secure packaging, and the quick delivery times. The customer service is frequently highlighted as friendly, helpful, and responsive, with many consumers noting their willingness to assist with various requests and issues. However, some customers have expressed dissatisfaction with shipping options, finding them limited or expensive. A few reviewers also reported issues with delayed deliveries, missing items, or packages being sent to incorrect addresses, attributing these problems to logistics partners and, in some cases, a lack of accountability from the company's customer service when resolving these specific issues.

What people talk about most

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Product

People report positive experiences with product, often praising the quality and the careful handling. Many... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the fast, helpful, and... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

have been using Superbuy for more then a year after switching from another shipping agent which didnt meet my demands. Since i have been using Superbuy i could't be happier. I have already done 11... See more

Rated 5 out of 5 stars

Great handling of items and superb experience of ordering from different websites. Warehouse team works efficiently and points out even minor mismatch in products for the safety of customer. they hand... See more

Rated 5 out of 5 stars

Amazing Amazing Amazing, no other words can describe how well this guys operate. They are in the business for so long that mean they’re trustworthy, and eventough once in a while there is some drama g... See more

Rated 5 out of 5 stars

Superbuy helps me buy items directly from Chinese sellers that I otherwise wouldn't be able to buy, even from second hand apps like Xianyu. Their shopping agents always process my orders quickl... See more


Company details

  1. Online Marketplace

Written by the company

Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

990 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Superbuy has the best User Interface…

Superbuy has the best User Interface for managing your items. It has many payment methods including crypto payments. QC and customer care are quick. But the shipping prices are the highest. Coupon or reward system is very weak for an agent of this size. There are normally no coupons available to get discounts on shipping.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excelent shopping agent

I recently had a problem with a purchase because the product arrived bent and clearly damaged. Within three hours, the shopping agent contacted the seller to request a refund or a replacement. Thanks to them, the product is back in perfect condition.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, trustworthy

Provides photos of product upon purchasing, and easy to contact customer support, always willing to accommodate and assist with issues.
No problems so far with this service, I plan to continue to use it.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Its the best agent

Its the best agent, Shipping and handling is fast. Support gets back to you quick never had a better Agent.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer care!

Amazing customer service, responds timely and handles all professionally and worth care, you can see the dedication to service 10/10

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy is the best agent

I’ve been using Superbuy recently, and so far my experience has been excellent. Even though I haven’t shipped anything out yet, all of my items are safely stored in their warehouse. They provide frequent updates, which makes it easy to track everything. Their customer service has also been outstanding. Very responsive and helpful whenever I had questions. I even sent a few items back to sellers through their service, and the process was smooth and hassle-free. Overall, I’m very satisfied with the reliability and support they’ve provided.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy has been the best option for…

Superbuy has been the best option for me to purchase things in China from Australia. The agents have been nothing but helpful through my purchases and the whole buying process was smooth. I will use Superbuy again for my future purchases.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy is my favourite discovery of…

Superbuy is my favourite discovery of this year. It allows me to shop from some of my favourite stores on Taobao and have my packages forwarded for a reasonable price. I've used the service several times now, and each time my items arrive well package and pristine. The pricing is upfront, and transparent. I couldn't recommend Superbuy more!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy is my go-to shopping agent

Superbuy is my go-to shopping agent. The process is simple: I buy what I want from Taobao, it goes to their warehouse, they send me photos for QC, and then they ship it all together. Their customer service is very helpful, and their packaging is always secure. A bit more expensive than doing it yourself, but the convenience and reliability are 100% worth it. Definitely using them again!

September 23, 2025
Unprompted review

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