Superbuy Shopping Reviews 990

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and reliability, making international shipping easy and stress-free. Many appreciate the detailed photos provided for items, the secure packaging, and the quick delivery times. The customer service is frequently highlighted as friendly, helpful, and responsive, with many consumers noting their willingness to assist with various requests and issues. However, some customers have expressed dissatisfaction with shipping options, finding them limited or expensive. A few reviewers also reported issues with delayed deliveries, missing items, or packages being sent to incorrect addresses, attributing these problems to logistics partners and, in some cases, a lack of accountability from the company's customer service when resolving these specific issues.

What people talk about most

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Product

People report positive experiences with product, often praising the quality and the careful handling. Many... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the fast, helpful, and... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

have been using Superbuy for more then a year after switching from another shipping agent which didnt meet my demands. Since i have been using Superbuy i could't be happier. I have already done 11... See more

Rated 5 out of 5 stars

Great handling of items and superb experience of ordering from different websites. Warehouse team works efficiently and points out even minor mismatch in products for the safety of customer. they hand... See more

Rated 5 out of 5 stars

Amazing Amazing Amazing, no other words can describe how well this guys operate. They are in the business for so long that mean they’re trustworthy, and eventough once in a while there is some drama g... See more

Rated 5 out of 5 stars

Superbuy helps me buy items directly from Chinese sellers that I otherwise wouldn't be able to buy, even from second hand apps like Xianyu. Their shopping agents always process my orders quickl... See more


Company details

  1. Online Marketplace

Written by the company

Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

990 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Not a bot i swearr!!

I’m on my third haul right now And i never encountered any problems with shipping. I love the service and they help me with everything!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth, Fast & Stylish – SuperBuy made it easy!

I recently ordered two pairs of sneakers and a necklace from SuperBuy, and I’m genuinely impressed with how smooth the whole process was.

From checkout to delivery, everything felt effortless. The package arrived just a few days after I placed the order, perfectly packed — the sneakers were fresh and spotless, and the necklace was protected in its own little box, which made it feel like unwrapping a gift.

The sneakers are not only comfortable but also exactly what I hoped for: stylish, true to size, and ready to wear straight out of the box. The necklace has a nice weight to it and shines more than I expected — a small detail that really completes my look.

I had one quick question about shipping times and SuperBuy’s customer service team responded promptly and clearly, which gave me confidence throughout the process.

If I could suggest one tiny improvement, it would be to include a little “care card” for the jewelry, but honestly, that’s just a small extra that crossed my mind.

Overall, SuperBuy made my shopping experience smooth, reliable, and satisfying. I’ll definitely be coming back for more. Thanks for making online shopping this easy!

— Gustavo Campos

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy has genuinely been the best…

Superbuy has genuinely been the best app I’ve ever used the prices are amazing and all of that but the only problem is that I’m broke so I can’t afford anything. But all that aside it’s really the best rep app I think it is better than Pandabuy and every other app.

September 23, 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service and all out good…

Great customer service and all out good experience. I really recommend this. I had a problem with shirt I ordered from a seller. They didn’t want to compensate me. But Superbuy step up and gave me a option that was fair

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Best proxy ever

Very quick service without fees, super kind customer service and shipping expert as well as many other features make superbuy so convenient <3

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

superbuy shopping

superbuy absolutely amazing. I love shopping with them because they have the best shipping prices. I always ship out my hauls with superbuy because it was really it is reliable very easy to use. I love their little coupons that they gave me and how cheap their shipping is compared to other agents.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Superbuy experience

I really liked how I could easily see the updates of my order, which made the process stress-free. The shipping was smooth, packaging was safe, and everything arrived in good condition. Superbuy made the whole experience easy and reliable.

May 28, 2025
Unprompted review

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