I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw... See more
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See what reviewers are saying
My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchan... See more
Shop assistant went out of her way to help us find exactly what we wanted , searched the shop for the Oxford stripe short in my size and even though it couldn’t be found she was super helpful xx
I bought a pair of boxer on the online shop, by mistake I got the wrong size, for the price of £20.99 I gone in to the shop to swap them for the correct size and they charge me £29.99 full price, I e... See more
Company details
About Superdry - Basingstoke
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
13-15 Paddington House, RG21 7LJ, Basingstoke, United Kingdom
- 01256 843580
4.8
Excellent
185 reviews
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Presents
Seemed to have more selections of items. The staff were extremely helpful, with one going out of her way to show me possible items. Both of us made a purchase each.
November 24, 2025
Nice and warm jumper
Had great customer service from the young lady who served me product is of excellent quality.
November 17, 2025
I bought a pair of boxer on the online…
I bought a pair of boxer on the online shop, by mistake I got the wrong size, for the price of £20.99 I gone in to the shop to swap them for the correct size and they charge me £29.99 full price, I explain why you don’t match the same price like the online because it’s a superdry shop superdry website I bought it, I was told they don’t do that…
November 1, 2025
Really great quality clothes
Really great quality clothes . Well worth the price. Highly recommend.
October 16, 2025
The jumper is gorgeous and true size
The jumper is gorgeous and true size. This is not my first Superdry purchase and like always I’m impressed with the quality. The lady in store helped me order online as my size was not in stock. Delivery was super fast and it arrived earlier than expected.
October 9, 2025
Very good customer service
September 22, 2025
Good quality clothing for the price
Good quality clothing for the price staff was helpful and changing rooms were clean
September 26, 2025
Real customer service… the young lady…
Real customer service… the young lady when we paid was so helpful and accommodating. Breath of fresh air!
September 5, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good website ,easy to use and the…
Good website ,easy to use and the customer service is second to none.
September 1, 2025
Reply from Superdry - Basingstoke
We're happy to hear that you found our website easy to use and that you experienced excellent customer service. We appreciate you taking the time to leave positive feedback.
Superdry
Good customer service
Needed to order the size that I needed. The service in store was helpful, friendly and efficient. The new size arrived in store a few days later for me to pick up
August 31, 2025
Reply from Superdry - Basingstoke
We're happy to hear that our team provided helpful, friendly, and efficient service while you ordered the size you needed. We appreciate your positive feedback and are glad the new size arrived quickly for you.
Superdry
Reply from Superdry - Basingstoke
We appreciate you sharing your positive shopping experience! It's great to hear our staff were helpful and made your visit pleasant and easy. Thanks for your feedback!
Superdry
Poor return service in store. Good material but style is not for me
Good material but style is not for me. Too baggy round to of legs. The one start is for the store return which I am now about to chase. Fortunately I took a screen shot of the return in store as no email, no acknowledgement. Edited followed refund in response to this post.
August 19, 2025
Reply from Superdry - Basingstoke
We appreciate your feedback on the material and the fit. We're sorry the style wasn't a good match for you. Thank you for bringing this to our attention. We can confirm that the refund has processed correctly and the money should be returned to your original payment method within 5 working days.
Superdry
Got what I wanted correct size and fit
Got what I wanted correct size and fit. No hassle polite assistants.
August 22, 2025
Helpful
Choose the wrong size of T’s, the stuff was so helpful next day when I returned them and got the right size, finally
August 20, 2025
Happy with the shirt I brought for my…
Happy with the shirt I brought for my husband.
August 12, 2025
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