I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw... See more
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See what reviewers are saying
My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchan... See more
Shop assistant went out of her way to help us find exactly what we wanted , searched the shop for the Oxford stripe short in my size and even though it couldn’t be found she was super helpful xx
I bought a pair of boxer on the online shop, by mistake I got the wrong size, for the price of £20.99 I gone in to the shop to swap them for the correct size and they charge me £29.99 full price, I e... See more
Company details
About Superdry - Basingstoke
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
13-15 Paddington House, RG21 7LJ, Basingstoke, United Kingdom
- 01256 843580
4.8
Excellent
185 reviews
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Very friendly and helpful staff.
Very friendly and helpful staff in Basingstoke store and even allowed me to shop with my dog!
June 17, 2025
The jacket is a great fit and it is…
The jacket is a great fit and it is something that looks great.
The Delivery was very slow taking 6 days to arrive however it was worth the wait
May 25, 2025
Gilet
Ordered on line and delivered to Basingstoke store. I phoned to confirm delivery as didn’t receive notification.
April 6, 2025
0 not yet received my order.
March 20, 2025
Very fast delivery and an easy return…
Very fast delivery and an easy return procedure at a Superdry store.
January 21, 2025
Really helpful instore
Really helpful instore. I needed to change the size of an item not available in store so the sales assistant ordered it to be delivered to my home. Very happy with the service and the product. Thank you
December 28, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service very friendly & helpful
Great service very friendly & helpful
My only negative is there is so much stock you can’t really look properly
November 27, 2024
Reply from Superdry - Basingstoke
Hello,
Thank you for your kind words about our Basingstoke service and staff.
We're glad you found them friendly and helpful. We appreciate your feedback about the stock levels. We're always working to improve our customer experience, and we'll take your comments into consideration as we plan for the future.
Thank you for shopping with us!
Superdry Team
staff was very helpful
November 13, 2024
Visited the store in Basingstoke and…
Visited the store in Basingstoke and had amazing service and advice on various products. We purchased two coats and are very pleased with them.
November 16, 2024
Bought some shirts
Bought some shirts, got home, almost all of them had stains and holes. Had to return for a full refund which was inconvenient, and the guy at the till was very rude and dismissive. Never felt so judged in my life! Went to hollister instead
October 30, 2024
Reply from Superdry - Basingstoke
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind Regards,
Superdry Customer Care
Very nice trousers with lovely…
Very nice trousers with lovely colour.quick delivery.
October 16, 2024
Reply from Superdry - Basingstoke
Hello,
We appreciate you taking the time to review your recent experience with us.
At Superdry, we want you to have a great experience, so we are happy to hear everything went well.
Thanks so much for shopping with us.
Superdry Team
Online purchase experience was very…
Online purchase experience was very good delivery on time and easy hassle free return in store and exchange as well.
September 15, 2024
Store is well set out
Store is well set out, staff helpful and the clothes are in my top of first things to wear
June 28, 2024
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