The shorts that I wanted in a certain colour weren't in store in my size but the assistant ( manageress)? ordered them for me. She also ordered a pair of shorts that I had seen on sale online but was... See more
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Called the Basingstoke store to check stock on a jacket for my son. Only available online but the salesman was really helpful & helped me work out what size would be best for him. Ordered online & arr... See more
I needed new clothes as I have lost a significant amount of weight doing slimming world. I loathe shopping so adopt the magpie principle and pick up what I need then narrow down the selection. I saw... See more
My original visit to purchase garment was fine, I had a receipt for garment purchased for grandson, who returned garment without receipt. Unfortunately and understandably they refused to allow exchan... See more
Company details
About Superdry - Basingstoke
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
13-15 Paddington House, RG21 7LJ, Basingstoke, United Kingdom
- 01256 843580
4.8
Excellent
196 reviews
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Good website ,easy to use and the…
Good website ,easy to use and the customer service is second to none.
September 1, 2025
Reply from Superdry - Basingstoke
We're happy to hear that you found our website easy to use and that you experienced excellent customer service. We appreciate you taking the time to leave positive feedback.
Superdry
Good customer service
Needed to order the size that I needed. The service in store was helpful, friendly and efficient. The new size arrived in store a few days later for me to pick up
August 31, 2025
Reply from Superdry - Basingstoke
We're happy to hear that our team provided helpful, friendly, and efficient service while you ordered the size you needed. We appreciate your positive feedback and are glad the new size arrived quickly for you.
Superdry
Reply from Superdry - Basingstoke
We appreciate you sharing your positive shopping experience! It's great to hear our staff were helpful and made your visit pleasant and easy. Thanks for your feedback!
Superdry
Poor return service in store. Good material but style is not for me
Good material but style is not for me. Too baggy round to of legs. The one start is for the store return which I am now about to chase. Fortunately I took a screen shot of the return in store as no email, no acknowledgement. Edited followed refund in response to this post.
August 19, 2025
Reply from Superdry - Basingstoke
We appreciate your feedback on the material and the fit. We're sorry the style wasn't a good match for you. Thank you for bringing this to our attention. We can confirm that the refund has processed correctly and the money should be returned to your original payment method within 5 working days.
Superdry
Got what I wanted correct size and fit
Got what I wanted correct size and fit. No hassle polite assistants.
August 22, 2025
Helpful
Choose the wrong size of T’s, the stuff was so helpful next day when I returned them and got the right size, finally
August 20, 2025
Happy with the shirt I brought for my…
Happy with the shirt I brought for my husband.
August 12, 2025
Very friendly and helpful staff.
Very friendly and helpful staff in Basingstoke store and even allowed me to shop with my dog!
June 17, 2025
The jacket is a great fit and it is…
The jacket is a great fit and it is something that looks great.
The Delivery was very slow taking 6 days to arrive however it was worth the wait
May 25, 2025
Gilet
Ordered on line and delivered to Basingstoke store. I phoned to confirm delivery as didn’t receive notification.
April 6, 2025
0 not yet received my order.
March 20, 2025
Very fast delivery and an easy return…
Very fast delivery and an easy return procedure at a Superdry store.
January 21, 2025
Really helpful instore
Really helpful instore. I needed to change the size of an item not available in store so the sales assistant ordered it to be delivered to my home. Very happy with the service and the product. Thank you
December 28, 2024
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