All the staff members I spoke to where lovely, as well as the order came in quickly and efficient. The order was perfect and I like how you use paper bags for orders.
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Bought a size too small so went in store to return and buy the correct size (order details and website state you can't exchange an order). Luckily, however, the person at the till was kind enough to d... See more
The staff in the bluewater superdry store were sitting around chatting & not paying any attention to your customers. When I made my purchase, the store was empty & the woman on the till was half aslee... See more
Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortab... See more
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Company details
About Superdry - Bluewater
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Upper Thames Walk, DA9 9ST, Greenhithe, United Kingdom
- 01322 313673
4.7
Excellent
516 reviews
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Staff in store were great when ordering…
Staff in store were great when ordering this item when the size required was unavailable on the visit.
November 25, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Bluewater
Hi,
Thank you for your kind review.
We're delighted to hear that you had a positive experience and that you love your new coat. We appreciate you taking the time to share your feedback.
We hope you have a lovely Christmas,
Superdry
Items were delivered promptly
Items were delivered promptly, and packaged well. The website is easy to use.
November 24, 2024
great product well made at an excellent…
great product well made at an excellent price store was very well presented and staff were friendly
November 23, 2024
The friendliness and professionalism of…
The friendliness and professionalism of the staff. Excellent experience.
November 25, 2024
Large amount of coats to choose from
Large amount of coats to choose from, everything was priced clearly, and with a variety of sizes.
November 23, 2024
Shopped at the Bluewater store to try…
Shopped at the Bluewater store to try get a jacket, requested assistance from a member of staff. Very helpful and informative. Overall happy with my experience.
November 22, 2024
Reply from Superdry - Bluewater
Hello,
Thank you for great feedback!
We always aim to offer the best service to our customers every time, so we're really pleased to see your comments about our Bluewater store.
Thanks so much for shopping with us.
Superdry Team
Friendly staff
Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortable. Whilst shopping, a women with a buggy could not get through space with ease, anyone using a wheelchair would find it incredibly difficult to get around.
November 18, 2024
Reply from Superdry - Bluewater
Hello,
Thank you for reviewing your shopping experience at our Bluewater store.
We always aim to offer the best service to our customers every time, so we appreciate your comments so we can learn and improve.
Thanks so much for shopping with us, we really appreciate it!
Superdry Team
Lovely service
Lovely service. Very happy with my purchase
Was able to try on loads of coats until I was happy. Lots of choice.
November 21, 2024
It was overall a nice experience
It was overall a nice experience. The shop assistant was nice. She helped me to pick up nice and cosy jacket for my teenager girl
November 18, 2024
Exceptional service
Very helpful assistant who looked up specific information regarding a jacket I was interested in buying. Couldn’t have been more helpful. Showed me info online.
Pleasant attitude. We need more people like him !!
November 18, 2024
The lady who assisted us in the ship…
The lady who assisted us in the ship was amazing! So helpful and gave great advice to my daughter trying to choose a cost. Thanks
November 18, 2024
I would of given this coat 5 stars but…
I would of given this coat 5 stars but the hood is very big, you can't see when you have it up. Besides from that, I love it.
November 14, 2024
Reply from Superdry - Bluewater
Hello,
We appreciate your feedback and are glad you love the coat.
We understand your concern about the hood's size. We'll take your comment into consideration for future designs.
Thank you,
Superdry
Reply from Superdry - Bluewater
Hello,
Thank you for leaving us a great review.
At Superdry, we want our customers to have a really positive experience, so we're really pleased to read your comments about our Bluewater store.
Thank you for shopping with us, we hope to see you again soon.
Superdry Team
Reply from Superdry - Bluewater
Hello,
We appreciate you sharing your feedback about your experience at our Bluewater store.
We always aim to offer the best service to our customers every time, so we're really pleased to read your comments.
Thanks so much for shopping with us.
Superdry Team
Brilliant service from the store
Brilliant service from the store. Sales assistant helped me order the product I wanted as they did not have the size I needed in stock. It was delivered free within a couple of days.
October 27, 2024
Staff was very lovely and went above…
Staff was very lovely and went above and beyond to help with s
October 23, 2024
Reply from Superdry - Bluewater
Hello,
Thank you for taking the time to leave a great review about your Bluewater store shopping experience.
We endeavor to give our customers a really positive experience, so we really appreciate your great feedback.
Thank you for shopping with us!
Superdry Team
Sales assistant was really friendly and…
Sales assistant was really friendly and answered all my questions. Cashier was very pleasant too!
October 18, 2024
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