Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Decent item, but staff were more interested in chatting with each other than service
Ordered a 'click & collect' once again to ensure that the item I wanted to buy was in store and by ordering 2 sizes was certain I would be able to choose the best fit. Regular notifications throughout... See more
Helpful staff solved a sizing issue on a returned product with no label and no receipt ( but proof of purchase) Couldn’t have been more understanding, and sorted the situation without drama. Only c... See more
Company details
About Superdry - Bluewater
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Upper Thames Walk, DA9 9ST, Greenhithe, United Kingdom
- 01322 313673
4.6
Excellent
499 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disinterested staff
Decent item, but staff were more interested in chatting with each other than service
April 25, 2026
Staff were very helpful and cheerful…
Staff were very helpful and cheerful love the clothing
April 23, 2026
Great fabrics, style, service
Great fabrics, one of my favourite styles, friendly and quick personnel - great experience shopping.
April 19, 2026
Short Duvet Puffer Jacket
Easy to order & collect. And I tried it on instore when I collected, just incase it didn't fit. Staff were friendly & supportive. I got a real bargain as the jacket was on sale. Beautiful colour, so warm & light puffer jacket. I love this style, not too long or to short, just right for me.
March 15, 2026
A very pleasant experience with…
A very pleasant experience with excellent customer service
March 22, 2026
Quality of the clothing
Quality of the clothing, is very good, sizing is accurate. Staff are very helpful, friendly and polite.
March 9, 2026
The lady on Bluewater who served me was…
The lady on Bluewater who served me was really helpful and friendly. Everyone has complimented me on the coat.
March 10, 2026
The shop assistant that looked after us…
The shop assistant that looked after us was so helpful, a real asset to Superdry.
March 2, 2026
Warm padded coat
Coat was just what I was looking for, perfect for the cold weather, good price and friendly staff
January 19, 2026
Superdry products are high quality
Superdry products are high quality, fit well and look great. Staff are helpful and stores are well designed.
February 15, 2026
Blue water superdry…
I visited blue water superdry store good range of clothing although low amounts of larger size range size large 16 .
It would be good good if superdry would make men’s slips briefs again they always sold out quickly and like all superdry clothing it good quality
February 22, 2026
Great customer service in store…
Great customer service in store *(Bluewater store). We had an issue with one of the items we were purchasing and the manager immediately resolved the issue.
February 24, 2026
The staff at the Bluewater store
The staff at the Bluewater store on Thursday 12 Feb, were very helpful and made buying a coat for my daughter very easy.
February 15, 2026
Prompt service couldn’t fault it
February 13, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.