Excellent service in store, staff were extremely helpful with ordering in an item not stocked in the store. Polo shirt arrived and was considerably smaller than other in-store polo shirt. Staff assis... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am absolutely addicted to Superdry, especially their beanies because they come in so many amazing colors. I love collecting them, and the sales on the older models are fantastic. The staff at the Bo... See more
Wrong item sent click and collect. Had to go back into a store as online and telephone customer service was impossible to access. Whilst the people in store were very helpful, the whole experience was... See more
The sales person was extremely helpful in helping choose a Christmas present for our son. The article was not on the rack but he said his stock control unit indicated that there was one in store, whic... See more
Company details
About Superdry - Bournemouth
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Part Ground Floor, BH1 2AD, Bournemouth, United Kingdom
- 01202 310032
4.5
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Technology failure
Technology failure - order service not working and couldn’t locate an item in store. Staff quite apologetic but felt they could have been a bit more helpful.
March 5, 2023
Great service
The lady who took my order was very polite & helpful & knew what she was doing as the order wasn't straight forward
March 2, 2023
Good quality clothing delivered quickly
February 6, 2023
Wrong item sent click and collect
Wrong item sent click and collect. Had to go back into a store as online and telephone customer service was impossible to access. Whilst the people in store were very helpful, the whole experience was a real pain and then item I wanted was out of stock when I tried to get it sorted. First time using SD and probably the last.
January 15, 2023
Good Customer Service, Responsive and Responsible Staff, Polite Staff.
Very good staff.
Going the extra mile to help.
I like how they responded. All the staff was so friendly. It would be better if they treat the customer with a smile! Thanks for all the help guys cheers.
January 4, 2023
The lady in the store was super helpful…
The lady in the store was super helpful and suggested we look on line when they didn’t have the size I wanted . If it had t been for her the sale wouldn’t have happened. She was super helpfu. Bournemouth central shop 1pm on day of sale
December 28, 2022
Great customer service and fabulous…
Great customer service and fabulous mens parker coat
January 1, 2023
Easy to order and collect
Easy to order and collect. Always good quality and style. Staff very friendly and helpful
January 2, 2023
Great products and never doubt it
December 23, 2022
Received wrong items which were…
Received wrong items which were considerably cheaper than the ones I ordered
December 23, 2022
Top I ordered online was way too small
Top I ordered online was way too small. Went to the shop and did an exchange - all easy peas and a nice looking store too
December 22, 2022
Good selection and friendly service
Good selection of sizes and pleased we were able to take advantage of the discount period.
December 4, 2022
I purchased a high neck for my husband
I purchased a high neck for my husband, the same like few months ago but the quality is so different from what it was and the size is way bigger than the other ones. What happened with the quality??
November 29, 2022
Returned clothes which were too small
Ordered some clothes on line - sadly the sizing didnt work for v tall son with big feet - having had problems with parcels not arriving etc I decided to take them back to a store - the staff were polite prompt and efficient - I was impressed .
December 6, 2022
Simple to order
Simple to order. Prompt notification when arrived in store. Politely served in store
December 4, 2022
Returned an item from the online order…
Returned an item from the online order to my local store and replacement sent to my home rapidly.
November 26, 2022
Very polite staff
Very polite staff. No problem with online items being exchanged in shop.
November 29, 2022
Amazing staff and good quality items!
Went to visit this store on holiday to collect an order, the staff were lovely and friendly. I can see a lovely team of workers as the teamwork looked great as I watched them training someone new. Thank you for the customer service I received. Kind regards, the girl with pink hair 😜 Nicole ☺️
November 16, 2022
Unprompted review
What good service looks like!
Because the item in store was shop soiled, a member of staff there ordered the puffer jacket on-line for me. She was extremely helpful, as was the assistant who helped me with my choice in the first place. The level of service was first class and I shall shop there again.
November 17, 2022
I’m so happy with the product.Price was…
I’m so happy with the product.Price was a little bit higher but it was on my Birthday.
What I’m absolutely disappointed, it is the packaging because was broken and sticky tape stuck on the coat. What damage the faux fur.
I can attach the pictures.
Such ashamed that the brand like Superdry can do that 👎👎👎
November 15, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.