Cloths quality, material is outstanding. Designs and patterns are excellent. I love to buy cloths from Superdry. They are bit expensive however I mostly buy cloths during sales. SD provides very good... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been a customer of SD for years, growing old disgracefully. Pleased to see that quality has only improved over last decade while they kept their style and brand intact. Personnel is always amazing. T... See more
Disappointing. After making a significant purchase during your online Black Friday deals, I had to exchange the items for a different size. When I visited your store, I was told that as the Black Fr... See more
Always been a lover of superdry cloths as they last and keep their shape. good quality, lots to choose from, although some sizes differ, brought a top wrong size for a xmas present after Xmas the... See more
Company details
About Superdry - Bracknell
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 16/18, The Avenue, The Lexicon, RG12 1BD, Bracknell, United Kingdom
- 01344 867095
4.5
Excellent
167 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff at the Bracknell store went…
The staff at the Bracknell store went over and beyond to help us. They are a credit to your company.
February 21, 2025
Good service
January 24, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I purchased sweat top and track bottoms…on line direct from Superdry
I purchased sweat top and track bottoms for my grandson for Xmas, colours didn’t match even though the colours were the same on the labels.It cost me an extra £20 to get some bottoms closer in colour!Travel to Bracknell and pay for parking, what a bad experience!!!
November 27, 2024
Reply from Superdry - Bracknell
Hello,
We understand your frustration with the color mismatch between the sweat top and track bottoms.
We strive to ensure accurate product representation, and we apologize for the inconvenience this caused. We appreciate your feedback and will use it to improve our quality control processes.
We hope you have a lovely Christmas,
Superdry
Generally good experience with staff in…
Generally good experience with staff in Lexicon Bracknell. They forgot to untag one of my purchased items so I was stopped at the security gate. Otherwise, all good.
November 20, 2024
Reply from Superdry - Bracknell
Hello,
We appreciate your feedback and are glad you had a generally positive experience.
We understand the inconvenience of being stopped at security due to an untagged item. We will share your feedback with our team to ensure this doesn't happen again.
Kind regards,
Superdry
Reply from Superdry - Bracknell
Hello,
Thank you for your feedback about your experience at our Bracknell store.
We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly.
Thanks so much for shopping with us. If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Shop was well laid out and was playing…
Shop was well laid out and was playing good music
November 10, 2024
Great service
Great manager ‘Anna’ at the a Bracknell store. She was very helpful to my husband and I when we bought our coats. She offered her recommendations and assisted us with trying coats on, haven’t experienced good service after a long time thank you!
October 26, 2024
Unprompted review
No staff on the floor
No staff on the floor, one was at the till area who was attentive but not friendly
October 22, 2024
Reply from Superdry - Bracknell
Hi Barbara,
Thank you for taking the time to share your feedback with us.
At Superdry, we endeavor to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback.
Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care
No response
I purchased 3 items which were great but after getting home , realised they charged me £5 more as they charged one item twice
I emailed and had no response
October 1, 2024
Reply from Superdry - Bracknell
Hello,
Thank you for sharing your feedback with us.
We endeavour to give our customers a really positive experience, so we're really sorry to hear this.
As this was a store purchase please contact the store for support.
Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Superdry Team
Great lay out instore albeit a tiny bit…
Great lay out instore albeit a tiny bit overcrowded. No access for wheel chair users I wouldn’t have said. Great quality clothing, easy care instructions for washing. Lots of choice and designs.
October 6, 2024
Had to buy a jacket last minute service…
Had to buy a jacket last minute service was excellent the assistant was very helpful
October 1, 2024
Great store
Great store, nice friendly staff, brilliant playlist but changing rooms quite dusty
September 25, 2024
Courteous staff every time
Every time we are at Superdry we encounter courteous and professional staff. Returns and exchanges are easy and always done with a smile.
September 20, 2024
Was given space in the shop
Was given space in the shop, well laid out and courteous
September 6, 2024
Been shopping in Superdry for years
Been shopping in Superdry for years, glad they are still there, this time bought 2 pairs of shorts.
Expensive but quality.
August 21, 2024
Really friendly customer services
Really friendly customer services, the jumpsuit and shirt that I bought are of excellent quality
August 22, 2024
Reply from Superdry - Bracknell
Hello,
We appreciate you sharing your feedback with us.
At Superdry, we want our customers to have a really positive experience, so it's great to hear your comments about our team and your items.
Thank you for shopping with us, we really appreciate it.
If you loved your new purchases, don't forget to leave a product review as well!
Superdry Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.