I had a last minute panic shopping to accomplish in a very limited frame of time. Our local store is so big, that sometimes one can get lost in it! Luckily one of the sales assistants was so kind to h... See more

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Ordered online got message to say it was ready for collection from store, store couldn't find it, told me to ring customer service following day, couldn't get a reply, gave up, Superdry charged me fo... See more
The young lady who dealt with everything I needed and went above and beyond for the customer service.
Found a lovely jacket in the local Superdry store for a Christmas gift for my Stepson. We are not seeing him over Christmas so had the jacket sent to the address where he will be spending the holiday,... See more
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Company details
About Superdry - Bristol
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
51 The Mall, BS34 5DG, Bristol, United Kingdom
- 01179 502528
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Kept me up to date with…
Kept me up to date with order.Collection at store was quicj and effecient served bu a staff member with goid customer service ,very polite.
Great customer service as always
Great customer service as always, very friendly and helpful. Lovely pair of boots in the sale at a bargain price.
Fast reliable service
Item delivered to store too late
I ordered the item that was to be collected from the store due in by 27th December. I travelled up on 28th December and it wasn't there. I then had notification it had arrived on 29th December so now had to travel again - a 50 mile round trip!
Not great service
Sizing dimensions give a tight fit
Sizing dimensions give a tight fit. Will not buy again from this company
Good quality but not standard sizes
i always shop here and i'm satisfied with the quality
You done very well order was ouick and…
You done very well order was ouick and got it within two days
I love Superdry exercise gear!
I live in Superdry exercise clothes, the quality is excellent and the sales woman friendly, polite and efficient.
Fast delivery and costumer service
Fast delivery, great costumer service as I returned the item for a smaller size!
Now I,m slimmer I can get into them
Now I,m slimmer I can get into them , As I always wanted to wear superdry,
Beautiful coat
Beautiful coat, as described and detailed online and I can’t fault it.
Good value, great service.
Product arrived before the the expected delivery date. Great to see it packaged in recyclable packaging. And the garment looks well-made - hopefully will last a long time (It's a gift).
Wrong size ordered online and was able…
Wrong size ordered online and was able to change next day in store staff were excellent.
Good product
Good product, helpful friendly staff in store, prompt efficient delivery
Purchased T-Shirt at discounted price, happy customer
Purchased T-Shirt on website at discounted price, I collected from store from friendly staff member. T-Shirt feels of good quality. No issues encountered. Happy customer.
My parcel has not arrived yet my order…
My parcel has not arrived yet my order was placed on 27/11/2022
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