I had a last minute panic shopping to accomplish in a very limited frame of time. Our local store is so big, that sometimes one can get lost in it! Luckily one of the sales assistants was so kind to h... See more
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Ordered online got message to say it was ready for collection from store, store couldn't find it, told me to ring customer service following day, couldn't get a reply, gave up, Superdry charged me fo... See more
The young lady who dealt with everything I needed and went above and beyond for the customer service.
Found a lovely jacket in the local Superdry store for a Christmas gift for my Stepson. We are not seeing him over Christmas so had the jacket sent to the address where he will be spending the holiday,... See more
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Company details
About Superdry - Bristol
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
51 The Mall, BS34 5DG, Bristol, United Kingdom
- 01179 502528
4.8
Excellent
279 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were absolutely lovely
Staff were absolutely lovely! Really happy and pleased to help.
June 27, 2023
Reply from Superdry - Bristol
Hi, Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.
Kind regards, Superdry Care
I ordered a larger size online in their…
I ordered a larger size online in their store (you get free delivery that way 😉) and it arrived super quickly. The lady i ‘ordered’ through was super nice and helpful. Highly recommend!!
June 22, 2023
Reply from Superdry - Bristol
Hi, Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we are happy to hear you are happy with your new purchase. Thanks so much for taking the time to give us your feedback.
Kind regards, Superdry Care
Coat cane quick and service was brill
Coat came quick and happy with the delvery service
June 20, 2023
Reply from Superdry - Bristol
Hi Matt, Thank you for sharing your feedback with us. We endeavor to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review. We really appreciate it.
Reply from Superdry - Bristol
Hi Amanda, Thank you for sharing your feedback with us. We endeavor to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review. We really appreciate it.
The assistant in the shop was very…
The assistant in the shop was very helpful and went out of her way to find what I wanted. When it wasn’t in stock, she ordered it for me for free delivery to home and it arrived a few days later.
June 11, 2023
Reply from Superdry - Bristol
Hi Jo,
Thank you for taking the time to give us your feedback.
We always aim to offer the best service to our customers every time, so we're really happy to read your comments 😊
Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Customer Service
Slow delivery/collection
May 25, 2023
Reply from Superdry - Bristol
Hi,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're sorry to hear that our delivery service hasn't been up to standard. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care
Great experience and customer service…
Great experience and customer service by staff at the cribbs store
April 20, 2023
Great quality clothing
Great quality clothing , I ordered click and collect, item was there the next day , staff all friendly and very helpful
April 17, 2023
Amazing staff
April 9, 2023
Quick service
Quick service. Kept up to date by mail re delivery. Assistant in store very helpful (Cribbs Bristol). They did not have color in stock but she helped me find size knowing I would purchase online. Told me I could order to store.
March 24, 2023
Package delivered on time in good order.
March 22, 2023
Excellent service
March 20, 2023
Great service great product
March 20, 2023
The staff were friendly and very…
The staff were friendly and very helpful as I decided which item to purchase.
March 16, 2023
Always a brilliant service
March 14, 2023
Ordered from shop
Ordered from shop. Staff member very helpfull. Good delivery time and a good quality long length gilet. Would reccomend
March 3, 2023
Very helpful staff!
February 27, 2023
Great quality shirt and fast delivery 😉
February 10, 2023
Good service and product
January 24, 2023
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