I had a last minute panic shopping to accomplish in a very limited frame of time. Our local store is so big, that sometimes one can get lost in it! Luckily one of the sales assistants was so kind to h... See more

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Ordered online got message to say it was ready for collection from store, store couldn't find it, told me to ring customer service following day, couldn't get a reply, gave up, Superdry charged me fo... See more
The young lady who dealt with everything I needed and went above and beyond for the customer service.
Found a lovely jacket in the local Superdry store for a Christmas gift for my Stepson. We are not seeing him over Christmas so had the jacket sent to the address where he will be spending the holiday,... See more
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Company details
About Superdry - Bristol
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
51 The Mall, BS34 5DG, Bristol, United Kingdom
- 01179 502528
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Jumper was too small
Jumper was too small, but the staff at Bristol Cribbs Causeway were so friendly and welcoming when I returned the jumper. I will definitely be ordering again as the actual quality of the jumper was incredible, just too small.
Helpful and quick service
Couldn't get the size right but they…
Couldn't get the size right but they changed it quickly and efficiently no problem.
Great staff
Great staff, very helpful. Great range of products. And Black Friday prices :-)
New Logo Zip Hoodie
Bought a hoodie replacement for the one I had for years. Seems lovely and cosy super warm and snug. Fits true to size (bought my usual 8 and it’s comfy enough not to need a bigger size) The only thing I have noticed is not as good as before is the zip base, which is a lot smaller therefore makes it not as easy to quickly zip it up!
Excellent quality and service
All ways use superdry good quality and good for the money would not shop anywhere else
Nice Check Overshirt
Good quality of the Fleece Lined Wool Check Shirt.
Very good staff.
Good shopping experience
The assistants were very friendly and helpful. Great choice of sizes although only one of each out on the rails . A good shopping experience and will visit again .
Amazing quality snood
Amazing quality snood, so soft on the neck not scratchy at all,speedy delivery for an i store collection easy to order and had it at a great price very happy and would defo recommend
The young lady that served me was…
The young lady that served me was really help full.because the items I wanted were not in store yet.she went on line ordered for me.and items delivered in two days.brilliant service thank you
Good customer service in store
Super dry Store
People at the Superdry store were really friendly and knowledgeable.
Excellent service online and in store.
As easy as it gets.
As easy as it gets.
I bought the scarf online with a gift card, I hit click and collect, picked it up a couple of days later.
Ordered in cribbscauseway store
Ordered in cribbscauseway store . The staff were very helpful. Great service can't fault it .
Quick delivery
Thankyou
The manager of the store was so…
The manager of the store was so pleasant, accommodating and helpful.
Very helpful from start to finish
Shearling jacket
I ordered the shearling jacket to pick up at the Cribbs Causeway shop and tried it on. It's a lovely jacket but the sleeves weren't wide enough on me to be able to wear u sweater underneath so I got a refund. The staff where very helpful and friendly and the return system efficient. A good experience.
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