I had a last minute panic shopping to accomplish in a very limited frame of time. Our local store is so big, that sometimes one can get lost in it! Luckily one of the sales assistants was so kind to h... See more
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Ordered online got message to say it was ready for collection from store, store couldn't find it, told me to ring customer service following day, couldn't get a reply, gave up, Superdry charged me fo... See more
The young lady who dealt with everything I needed and went above and beyond for the customer service.
Found a lovely jacket in the local Superdry store for a Christmas gift for my Stepson. We are not seeing him over Christmas so had the jacket sent to the address where he will be spending the holiday,... See more
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Company details
About Superdry - Bristol
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
51 The Mall, BS34 5DG, Bristol, United Kingdom
- 01179 502528
4.8
Excellent
279 reviews
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Happy staff member
Went into Superdry yesterday and bought a jacket, was served by a lady called Claire who was really bubbly and absolutely hilarious, she really cheered us up and made our visit to the store one to remember!
November 9, 2025
Unprompted review
My husband found just what he was…
My husband found just what he was looking for in the cribbs store
We received excellent customer service
November 4, 2025
Already had a superdry coat which I…
Already had a superdry coat which I have had for a number of years,I needed a new 1 so went in a bought 1,there were loads to choose from but I new what I wanted very easy
October 30, 2025
Online Returns = Intentionally Broken
The returns process is a long-winded fraud.
The stores can’t process or issue receipts for returns, you are promised an email within an hour of leaving.
That doesn’t happen. You’re on your own. It is no accident, it’s an exploit of the scarce consumer protections in the UK.
If you think you may return an order, you’re better off shopping in-store, and reluctantly at that.
October 14, 2025
Unprompted review
on line order store collection
ordered on line and collected at store - very easy and straightforward thanks
September 26, 2025
Excellent service friendly staff
Excellent service friendly staff
Recommended store..
October 1, 2025
Very friendly and helpful staff at the…
Very friendly and helpful staff at the shop in Cabot Circus Bristol and goods delivered to our address when specified. Great service!
September 21, 2025
Very good experience and good deal ty
September 8, 2025
Shop set out easy to navigate
Shop set out easy to navigate, lots of stock and sizes on display. Changing rooms clean and tidy. Checkout quick. Excellent quality of jumpers.
September 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A varied selection of garments
A varied selection of garments to choose from. All extremely well made and competitively priced. Staff in store extremely helpful.
September 13, 2025
Reply from Superdry - Bristol
We're glad you enjoyed your experience! It's wonderful to hear you found a varied selection of well-made garments at competitive prices. We appreciate your kind words about our helpful staff. Thanks for your positive feedback!
Superdry
Great T-shirts
Great T-shirts
Excellent value
God customer service.
Said yes to online receipt now am receiving lots of emails from Superdry.
Bought as presents for nephew in Canada.
September 4, 2025
Reply from Superdry - Bristol
We're happy to hear that you appreciate our T-shirts and customer service. We value your feedback regarding the emails you are receiving. We will review our online receipt process. You can unsubscribe from our emails by selecting the option in the footer of the email. Thanks for bringing this to our attention and for your purchase.
Superdry
Reply from Superdry - Bristol
Hi Dawn
We're happy to hear that you had a great purchase experience and you love the item. Thanks for your feedback!
Superdry
friendly staff
August 8, 2025
Very good service .staff very helpful…
Very good service .staff very helpful and able to order item and arrived next day .
July 24, 2025
Really easy to shop and getting serverd…
Really easy to shop and getting serverd was very easy
August 6, 2025
The store is quite difficult to…
The store is quite difficult to navigate especially with a pushchair as there isn't sufficient space to manoeuvre
July 29, 2025
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