I had a last minute panic shopping to accomplish in a very limited frame of time. Our local store is so big, that sometimes one can get lost in it! Luckily one of the sales assistants was so kind to h... See more
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Ordered online got message to say it was ready for collection from store, store couldn't find it, told me to ring customer service following day, couldn't get a reply, gave up, Superdry charged me fo... See more
The young lady who dealt with everything I needed and went above and beyond for the customer service.
Found a lovely jacket in the local Superdry store for a Christmas gift for my Stepson. We are not seeing him over Christmas so had the jacket sent to the address where he will be spending the holiday,... See more
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Company details
About Superdry - Bristol
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
51 The Mall, BS34 5DG, Bristol, United Kingdom
- 01179 502528
4.8
Excellent
279 reviews
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Great range of quality clothes
Great range of quality clothes that fit well for all the family.
July 22, 2025
Very polite and helpful staff.
June 10, 2025
great products good service
June 10, 2025
Great customer service and product…
Great customer service and product knowledge helped me find perfect fit and colour professional and friendly
May 30, 2025
Store was well laid out and stocked
Store was well laid out and stocked. Staff were polite and helpful.
June 1, 2025
Easy to order on line and prompt pick-up
Easy to order on line and prompt pick up in store.
May 21, 2025
Great product and friendly staff.
March 30, 2025
To many emails all the time!!!!
February 21, 2025
Great service jumper is great and a very good price
Great colour, deep pink, a real pick me up in cold weather, and a very snug jumper
February 11, 2025
Returns experience
Needed to return a coat bought on line and order another size. The shop made the whole experience very easy for me and I received the replacement one within 4 days. Thank you
February 5, 2025
Excellent customer service
The jumper I wanted wasn't in stock, the assistant offered to get it sent to me from the main warehouse and it would be delivered in 3 days. It arrived on time and I was kept informed of the delivery progress.
December 17, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Bristol
Hello,
Thank you for your positive review!
We're thrilled to hear you were happy with the quick delivery, quality, and value. We strive to provide our customers with a positive shopping experience.
We hope you have a fantastic Christmas,
Superdry
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