I had a last minute panic shopping to accomplish in a very limited frame of time. Our local store is so big, that sometimes one can get lost in it! Luckily one of the sales assistants was so kind to h... See more
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Ordered online got message to say it was ready for collection from store, store couldn't find it, told me to ring customer service following day, couldn't get a reply, gave up, Superdry charged me fo... See more
The young lady who dealt with everything I needed and went above and beyond for the customer service.
Found a lovely jacket in the local Superdry store for a Christmas gift for my Stepson. We are not seeing him over Christmas so had the jacket sent to the address where he will be spending the holiday,... See more
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Company details
About Superdry - Bristol
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
51 The Mall, BS34 5DG, Bristol, United Kingdom
- 01179 502528
4.8
Excellent
279 reviews
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Missing Order
Ordered online got message to say it was ready for collection from store, store couldn't find it, told me to ring customer service following day, couldn't get a reply, gave up, Superdry charged me for it, sent me this review link, then refunded me. Was a Christmas present so pretty unhappy. If stock is not assured, don't sell it online please and mess people around.
December 8, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic service
Found a lovely jacket in the local Superdry store for a Christmas gift for my Stepson. We are not seeing him over Christmas so had the jacket sent to the address where he will be spending the holiday, 400 miles away. The package was sent promptly and efficiently, being delivered in days. Our courier Damien was fantastic making a call to me when there was an issue with delivery location. Totally recommend asuperdry 👍
December 6, 2024
Reply from Superdry - Bristol
Hello,
We are so pleased to hear that you were happy with your recent purchase and that our courier Damien was able to help you out with the delivery.
We strive to provide our customers with the best possible service, and it's great to hear that we were able to meet your expectations. We hope your stepson enjoys his Christmas gift!
We hope you have a fantastic Christmas,
Superdry
Very helpful staff in the shop
Very helpful staff in the shop. Excellent online service and delivery
December 9, 2024
Reply from Superdry - Bristol
Hello,
Thank you for your kind words!
We're so glad to hear that you had a positive experience with both our in-store and online services.
We strive to provide our customers with a seamless and enjoyable shopping experience.
We hope you have a fantastic Christmas,
Superdry
Staff helpful
December 4, 2024
Staff were very helpful and polite and…
Staff were very helpful and polite and the delivery of my parcel was spot on
December 2, 2024
Reply from Superdry - Bristol
Hello,
Thank you for your kind review!
We are thrilled to hear that you had a positive experience with our staff and delivery service. We strive to provide excellent customer service and appreciate you taking the time to share your feedback.
We hope you have a lovely Christmas,
Superdry
Great product and great service
I ordered a hooded gilet in store as a Christmas gift for my daughter. I was given a lot of help by Amy in the Cribbs store, with size guidance and ordering. The payment system was slow and seemed to not go through, so we tried again and the order was done. The gilet arrived promptly and was perfect, really pleased with it. When I checked my bank account however I discovered that I’d been charged twice. I called the store, the manager called head office and a repayment was received the next day. Good service from the team at Cribbs store Bristol. Thank you.
December 2, 2024
Reply from Superdry - Bristol
Hello,
We appreciate you taking the time to share your experience.
It's wonderful to hear that Amy provided you with excellent service and that you were pleased with the hooded gilet. We understand that the double payment issue was frustrating, but we're glad that the Cribbs store team was able to resolve it quickly and efficiently. We value your feedback and will continue to strive for a seamless and positive shopping experience for all our customers.
We hope you have a lovely Christmas,
Superdry
Shopping for ideas.
Took my 18 year old son shopping for ideas and came home with 3 items for him and another 2 for my husband. Good trip out for me.
November 8, 2024
Reply from Superdry - Bristol
Hi Mrs Farr,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so we love to hear from happy customers.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Reply from Superdry - Bristol
Hi Olivia,
Thank you for your feedback.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase.
Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Reply from Superdry - Bristol
Hello,
Thank you for sharing your feedback about your experience at Superdry Bristol and our Click and Collect service.
We always aim to offer the best service and value to our customers every time, so it's great to hear you're happy with your coat.
Thank you for shopping with us, we really appreciate it.
Superdry Team
Very good and friendly service
Very good and friendly service. Delivery very quick. Only one minor problem was a small pull in the jumper sorted instantly by my wife so 5⭐️ still deserved.
November 10, 2024
Reply from Superdry - Bristol
Hello,
We appreciate you taking the time to review your recent experience with us.
We're really happy to hear your comments about our Bristol store
Thank you for shopping online with us, we really appreciate it!
Superdry Team
Friendly helpful staff and…
Friendly helpful staff and straightforward transaction. As it should be. Thanks
November 3, 2024
Amazing staff
Amazing staff
The people working at the Cribbs Causeway Superdry store are so helpful and knowledgeable about the clothes . I was really pleased with my experience there and felt the customer service was excellent
October 26, 2024
Reply from Superdry - Bristol
Hello,
Thank you for taking the time to leave a great review about your shopping experience at our Bristol-Cribbs store.
We always aim to offer the best service to our customers every time, so we're pleased to read your comments.
Thanks for shopping with us, we really appreciate it.
Superdry Team
It was delivered on time
It was delivered on time, quality of men coat is excellent! Pleased with the purchase!
October 10, 2024
Ordered on line
Ordered on line. Parcel arrived on time. Sales assistant was friendly and helpful when tried it on in store.
September 26, 2024
Great staff!!
The friendly and helpful staff made this visit a pleasure. The store is so overstocked, though, it's difficult to get round.
September 24, 2024
Such a helpful assistant with helpful…
Such a helpful assistant with helpful advice without being pushy or over the roof and made me feel a valued customer.
September 15, 2024
Good quality clothing plenty of…
Good quality clothing plenty of selection, possibly a bit to much as it felt crowded.
September 15, 2024
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