Contacted the branch to see if they had a smaller size of jacket in stock and if so would they exchange for my online purchase. Member of staff checked the stock, confirmed it was available and that t... See more
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I was in Bromley looking for a coat that I had my eyes on since October last year and a member of staff in the store helped me out as I couldn’t find it in the shop. He had an idea of what I was talki... See more
Good products but crammed onto rails so difficult sort out! Bad lighting ... too dark to see coats properly. Constant heavy beat music that actually made me feel panicky and anxious after 5 minutes.... See more
Company replied
Quick delivery, excellent fabric material,lasts long BUT tight on sleeves especially hoodies. Need some room or space there. Also items are very very expensive. Another personal opinion is that I dont... See more
Company details
About Superdry - Bromley
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 264-265 The Glades Centre, BR1 1DN, Bromley, United Kingdom
- 02083 131324
4.6
Excellent
247 reviews
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Had to pay twice for a faulty coat
Purchased a coat for my daughter in the Bromley Store, when we got home it had a tear in the lining. Returned to the store for a replacement, the store never had her size so had to order another coat in, but insisted we had to pay again in order to have an another coat sent out. We wanted a replacement and didn’t want a refund. The refund would still have taken up to 5 days to receive in our account. So fundamentally means I’ve paid out twice for a coat which is going to take a week to come in.
October 26, 2024
Unprompted review
First class customer service Bromley…
First class customer service Bromley store. Friendly and always happy to help
October 25, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Bromley
Hello,
We appreciate you taking the time to review your recent shopping experience at our Bromley store.
At Superdry, we want you to have a great experience, so thank you for your valued feedback.
Thanks so much for shopping with us.
Superdry Team
Staff in the Bromley Branch are…
Staff in the Bromley Branch are fantastic all of the time
October 16, 2024
Dissapointed
Order didn’t arrive on time it stated it was, manager tried to say she didn’t believe us what was said regarding the order. Not amazing
October 8, 2024
Reply from Superdry - Bromley
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind Regards,
Superdry Customer Care
Excellent Management
Excellent customer service! Amy, the manager was not only personable and courteous, but went above and beyond to address my issue with a jacket I had purchased. She upheld the quality standards of the brand and is a credit to the company. Thank you for an impressive experience, which is difficult to come across even in the most prestigious of shops nowadays.
October 9, 2024
Unprompted review
Jacket Return
Was returning a jacket where the stitching had come away. No quibbles from the manager as he knows the superb quality Superdry's clothes and it was unusual. Issued a refund with excellent customer service! Looking to buy another jacket at Superdry because of this and won't go anywhere else!
October 5, 2024
The clerk...Q attended me..
The clerk...Q attended me... he was kind... he hadn't had such a similar experience in Ninguma store. I didn't like the store because it's very expensive but the boy made me understand the difference between a cheap garment and a garment from his store at good time by the boy.I don't know if it was the manager but congratulations.
September 25, 2024
Great selection and lovely staff... but the music!
Staff were most helpful in my selection of items and purely a joy to converse. Clothes were high quality and cut looks flattering. Sizes are a little inconsistent but there are sizes that staff can help with.
The only downside is the music. I think for anyone who loves Superdry and have auditory sensory needs are going to struggle with the volume in these shops.
September 21, 2024
The clothes are of great quality
The clothes are of great quality, i felt comfortable walking around and browsing, the staff was friendly and professional, and the store had a really nice vibe.
September 24, 2024
Staff are very nice and friendly
Staff are very nice and friendly
Shop is clean neat and tidy
September 7, 2024
Helpful and friendly staff and good…
Helpful and friendly staff and good selection of clothes. A shame no petite.
August 30, 2024
Great brand with excellent service
When I needed to exchange an item bought online for another size, I popped to my local Superdry store and the process was so swift and easy. The item in the new size was dispatched within hours. Also, many of Superdry's items are 100% cotton, which makes their clothing both comfy and healthier than many other brands. Honestly, I don't know why I don't see more people in the Superdry stores.
August 16, 2024
Just nice to shop there
August 6, 2024
Always gud professional service gud…l
Always gud professional service gud range to select from ease of payment no probs
August 4, 2024
Reply from Superdry - Bromley
Hello,
Thank you for taking the time to leave a review.
We endeavor to give our customers a really positive experience, so we're really pleased that everything has gone smoothly with your store shopping experience in our Bromley store.
Thank you for shopping with us! .
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
I like the way the store is presented…
I like the way the store is presented with creative displays of the clothing and offers.
It's always nice to shop here.
July 30, 2024
Reply from Superdry - Bromley
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
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