I love everything Superdry!! I have a knee length wool coat with red satin lining and blue velvet epaulettes, it's gorgeous. I've always wanted a leather aviator jacket, I'm very happy with my Superdr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am charged a wrong price. Saying it was on sale but the sticker hid the original price and the original price was same as the sale price. Superdry mislead a customer by charging a fraudulent amount.... See more
Superdry is always top quality, and the jacket I brought was perfect, i brought the tripple zip windbreaker bpack/red. The three zips work great together, the look can be changed drastically and it's... See more
The girl who served me was amazing. Didnt ger her name but i did let the manager know. She was so accommodating patient and helpful. I was unsure of colour's and clothes to pick and she not only helpe... See more
Company replied
Company details
About Superdry - Bullring
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit SU303 The Bullring Centre, B5 4BA, Birmingham, United Kingdom
- 01216 430691
4.4
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superdry happy customer
Quick and reliable service kept me updated on the delivery. Unfortunately the person on the counter at the store wasn't polite.
November 11, 2024
Reply from Superdry - Bullring
Hello,
We appreciate your feedback and are glad you found our service quick and reliable.
We strive to provide excellent customer service and are disappointed to hear about your experience with the person at the counter. We will address this with our team to ensure all customers receive a positive experience.
Kind regards,
Superdry
Staff in store always lovely
November 7, 2024
Reply from Superdry - Bullring
Hello,
Thank you for reviewing your Bullring store shopping experience.
At Superdry, we want our customers to have a really positive experience, so it's great to hear from happy customers.
We really appreciate you shopping with us.
Superdry Team
it's great value for money good clothes matirel
I like all kinds of jackets and clothes And that day girls is really helped me make me comfortable 😌 ☺️ 🤗
November 14, 2024
Reply from Superdry - Bullring
Hello,
Thank you for reviewing your store shopping experience at our Birmingham Bullring store.
At Superdry, we want our customers to have a really positive and welcoming experience, so it's great to hear from happy customers.
Thank you for shopping with us and supporting our brand.
Superdry Team
Customer service was good
Customer service was good. The lady took my details and went to collect my parcel with no hesitation. She was polite and very friendly. The coat is perfect and intended for a present. Would definitely order again.
September 30, 2024
Top purchase !
I live this coat , it fits perfectly , a really cool , smart design . Superdry are awesome , Thankyou 😊
September 23, 2024
Reply from Superdry - Bullring
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Customer Care
Amazing was abit gutted that I couldn't…
Amazing was abit gutted that I couldn't just exchange my item as it was purchased on line and had to buy it again get the other one refunded
September 15, 2024
Great service from the shop staff and…
Great service from the shop staff and item was delivered ad promised two days later ontime.
September 11, 2024
Great range of clothes at reasonable…
Great range of clothes at reasonable prices with friendly and helpful staff at the Birmingham Bull Ring branch. What not to like? I’m particularly delighted with my Military Jacket.
September 13, 2024
Fun staff with great personalities
Fun staff with great personalities. Makes for a great experience when you can have a conversation and a pleasant exchange with retail staff. Unlike other stores where the staff clearly don’t want to be there!
September 8, 2024
Perfect tea dress
Firstly the assistant in the shop was so helpful and polite ordered my dress for me as soon as it arrived I was so pleased with the dress fits perfect and is beautiful, I'd want to buy another one but in orange colour but i cannot find it anywhere on line. Everything else was great.
August 20, 2024
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
Great sale prices for quality items.
August 16, 2024
Reply from Superdry - Bullring
Hello,
Thank you for sharing your great feedback with us.
We endeavor to give our customers a really positive experience, so we're really pleased that your shopping experience in our Birmingham Bullring store went well.
Thank you for shopping with us, we really appreciate it!
Superdry Team
Best Customer Service
I ordered a jacket on line and on receipt I noticed a defect.
Fortunately I could take it back to a store and they looked at the jacket, apologised and order for a another one immediately as it was not available at the store.
Received the replacement within days.
One of the best customer services I have received in recent times.
I
August 9, 2024
Great shop, pleasure to shop in Super dry
Great shop, so much to choose from. Very good quality and soft materials used. A lot of shops seem boring to look round, but Super dry have got it spot on!
August 13, 2024
Very quick service with ordering a…
Very quick service with ordering a different size, the delivery was very quick. This a birthday present so I won’t know the response of who it’s for yet.
July 31, 2024
I love the superdry shop
I love the superdry shop. Love the styles and always find what I want there.
August 5, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.