Hi, I frequent this superdry shop often, this time was going to do a return! I approach the island of tills, to one girl on the till serving a customer I stand out of the way but in eye sight of the e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Collected in store with helpful staff. Details and size chart online are useful. Good estimate of delivery time during Black Friday sale. Happy with my order. Hopefully they last as my previous ones b... See more
With no beige worker jackets in stock, or in the UK on the system, the sales assistant phoned internal customer service. I received a text within an hour. One had been located in Bristol. I collected... See more
Attractive retail shop front accompanied by pumping music. Helpful pleasant staff without being pushy. Quality products that last, a little pricey but good range of stock and sizes. Clothes shopping a... See more
Company details
About Superdry - Cardiff
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit Lg17-20 St Davids Centre, CF10 2ER, Cardiff, United Kingdom
- 02920 230126
4.7
Excellent
276 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were absent from the till area so…
Staff were absent from the till area so had to wait and did not recognise the fact I had to wait and seems more interested in chatting to one another
August 20, 2024
Reply from Superdry - Cardiff
Hello,
Thank you for sharing your feedback with us.
We endeavour to give our customers a really positive experience, so we're really to read your comments. We have taken onboard your valuable feedback.
Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Superdry Team
Thanks again for taking the time to leave a review. We really appreciate all feedback.
Superdry Team
Superdry
The staff were really lovely and made the trip enjoyable. They were really sweet to my little girl.
The one thing I would change about the shop itself is the music volume. Rather than browse and make possible additional purchases, I rush in and out because it's atmospherically unpleasant.
August 11, 2024
Reply from Superdry - Cardiff
Hello,
Thank you for taking the time to leave a review about your shopping experience at our Cardiff store.
We always aim to offer the best service to our customers every time, so we have taken on board your valuable feedback.
Thank you for shopping with us, we appreciate it!
Superdry Team
Reply from Superdry - Cardiff
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so it's really good to hear that everything's gone well. Thanks so much for taking the time to give us your feedback.
Good customer service
Very nice store. Sales assistant took time to fold and pack purchased items.
July 26, 2024
Quality items
Quality items. Tidy changing area and we'll organised store. Helpful staff
July 17, 2024
Good service and helpful staff.
July 9, 2024
Nice quality clothes from Superdry
I bough a shirt and jacket this time from Superdry. Both were nice quality, well made and a good fit.
Not always the cheapest but you get what you pay for.
The Superdry brand is perfect for me.
July 7, 2024
It's really difficult because I…
It's really difficult because I genuinely love super dry, however I was very disappointed to find that your store in Cardiff does not stock jeans over a 36 inch waist and when I asked was told that's just how it is. Very poor especially in this day and age of inclusivity that you would completely alienate the slightly bigger person..I'm not huge by any stretch so you need to do better with sizes.
June 26, 2024
Reply from Superdry - Cardiff
Hello
Thank you for taking the time to leave a review.
Thank you for taking the time to leave a review. so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your valuable feedback to review our size ranges.
Thanks so much for your review and comments. We use all feedback to learn and improve.
Superdry Team
Reply from Superdry - Cardiff
Hello,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so we're really happy to read your comments about our Cardiff store.
Thanks for taking the time to leave a review. We really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Reply from Superdry - Cardiff
Hi Paige,
We appreciate you taking the time to review your recent experience with us. We endeavour to give our customers a really positive experience, so it's really good to hear that everything's gone well.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Reply from Superdry - Cardiff
Hello,
Thank you for taking the time to leave a review.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly.
Thanks so much for shopping at our Cardiff store. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Staff were bery helpful and polite…
Staff were bery helpful and polite however polo shirt stock was limited in my size.
April 13, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.