Hi, I frequent this superdry shop often, this time was going to do a return! I approach the island of tills, to one girl on the till serving a customer I stand out of the way but in eye sight of the e... See more
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See what reviewers are saying
Collected in store with helpful staff. Details and size chart online are useful. Good estimate of delivery time during Black Friday sale. Happy with my order. Hopefully they last as my previous ones b... See more
With no beige worker jackets in stock, or in the UK on the system, the sales assistant phoned internal customer service. I received a text within an hour. One had been located in Bristol. I collected... See more
Attractive retail shop front accompanied by pumping music. Helpful pleasant staff without being pushy. Quality products that last, a little pricey but good range of stock and sizes. Clothes shopping a... See more
Company details
About Superdry - Cardiff
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit Lg17-20 St Davids Centre, CF10 2ER, Cardiff, United Kingdom
- 02920 230126
4.7
Excellent
276 reviews
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Xmas shop
The staff were so helpful
Very polite
put everything I brought in a bag for me
The shop was very clean
and clothers were. displayed lovely
Well done to the staff in Cardiff
Merry Xmas to you all x🎄🤶
November 25, 2024
Staff were polite and helpful and great…
Staff were polite and helpful and great product knowledge
November 15, 2024
Excellent experience with the guys
November 9, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This coat is well made and fits well…
This coat is well made and fits well but I had to go for a size up on my normal size. I had to return it and get the next size down as the sleeves were too long. The shop in Cardiff were great when exchanging it.
October 28, 2024
Reply from Superdry - Cardiff
Hello,
We appreciate you taking the time to leave a review .
At Superdry, we want you to have a great experience, so we are pleased to hear your comments regarding the service at our Cardiff store,
Thanks so much for shopping with us.
Superdry Team
Attractive retail shop front…
Attractive retail shop front accompanied by pumping music. Helpful pleasant staff without being pushy. Quality products that last, a little pricey but good range of stock and sizes. Clothes shopping as it should be. A pleasure to shop in and all undercover away from the elements. 5*
October 24, 2024
Not happy about giving email address
I was asked for my email address and I asked why , I was told it was needed to give me the local discount as I work nearby ,
I agreed but said I did not consent to any emails being sent I have received 3 emails so far.
Also the person that served me at the till didn’t even bother to thank me for my purchase
October 21, 2024
Reply from Superdry - Cardiff
Hello,
Thank you for sharing your feedback with us.
We endeavour to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion.
You can unsubscribe at any time by using the links or email : unsubscribe@superdry.com
Thank you for shopping with us. We really appreciate it.
Superdry Team
Well made
Lots of help in the Superdry store in Caerdydd. Good value and well made items - seem to last a long time.
October 17, 2024
SuperDry WindCheater
The Jacket I bought was the SuperDry JPN WindCheater. It bears cold, rain, wind etc,
Thank you SuperDry for having more options in it.
October 16, 2024
Great customer service
Charlie (I think) helped me check if there was any remaining stock for a jacket I was looking at and was very friendly in his service - telling me other ways I could order that specific jacket in the size I needed. He also attended to me when I came back to the store to purchase the jacket
October 4, 2024
Reply from Superdry - Cardiff
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Customer Care
easy to try on and buy
September 21, 2024
Quick delivery for online purchase
Quick delivery for online purchase, returned in store, money back in my account in a couple of days.
September 12, 2024
Lots of great bargains to be found in…
Lots of great bargains to be found in the sale section with very friendly staff. Very happy with our purchase.
Didn't give 5 stars as I found the music was too loud for my liking.
September 10, 2024
very helpful and curteous
September 5, 2024
I have purchased Superdry for years
I have purchased Superdry for years, really like the design and the quality is great. The sales guy was really helpful and chatty.
September 2, 2024
Had a great in store experience
Had a great in store experience, all members of staff I interacted with were friendly and helpful. The store was well laid out.
August 29, 2024
Annoying repetitive music played loud
Music was too loud and very repetitive. Not a good shopping experience. Couldn’t wait to get out
August 29, 2024
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