Sophie at your Superdry Chelmsford store was amazing. Helped us exchange a jumper, no hassle whatsoever, suggested items that would be a similar design just not wool that I'd been given as a present... See more
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Superdry only want people who are technically able to purchase their items. My mother attempted to buy a jumper as a gift from them but when it wasn’t in stock they refused to order her one in as she... See more
The lady who served me (sorry don’t know her name) was so helpful. The store didn’t have the particular tshirt I wanted, she found it online and ordered it for me to be sent to my home. She was so ple... See more
I ordered a few things online which came no issues. I needed to return one of the items and I seemed to have lost my email with order number and my online account didn’t have any information from this... See more
Company details
About Superdry - Chelmsford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
41/42 High Chelmer Shopping Centre, CM1 1XB, Chelmsford, United Kingdom
- 01245 697581
4.4
Excellent
164 reviews
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Went into the Chelmsford branch after…
Went into the Chelmsford branch after seeing a dress online- I wanted to try it on. The two people working couldn’t have been more helpful. The shop didn’t have exactly what I wanted, but with their help I got the dress ordered. They were so friendly, I appreciated actually going into the physical store rather than online. They even helped with advice on parking because I work in Chelmsford, and parking is really problematic. When I collected the dress, again the lady was brilliant, and the girl in the changing room made my day with her reaction to my dress!
October 4, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Website easy to use
Website easy to use, quick response & delivery to shop as I did Click & Collect.
No problems at all. Thanks
September 17, 2022
Reply from Superdry - Chelmsford
Hi Fran,
Thank you for taking the time to leave a review. We always do our best to give our customers a positive experience, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry
Ordered online - store pickup
Ordered online. Picked up in store. No issues. Item size, colour etc as described.
September 3, 2022
Very helpful staff
Very helpful staff. My product wasn’t stocked, they ordered it in for collection from branch.
July 19, 2022
Reply from Superdry - Chelmsford
Hi Daniel,
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Superdry Care
Easy to order
Easy to order. Kept in contact regarding delivery. Click and collect was easy in store
June 20, 2022
Reply from Superdry - Chelmsford
Hi Lisa,
Thank you for taking the time to give us your feedback. At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your comments. Thanks so much for your review and comments.
Superdry Care
Good products and timely delivery.
The products purchased were of good quality and got delivered in time.
May 6, 2022
Superb products and exceptional service
Recently purchased two items online and because they did not suit me I returned to the Chelmsford store. The service in this branch is exceptional. Friendly, fast and informative re how quickly the refund would be completed and hassle free. I even received suggestions on other items I may prefer/wish to try on.
April 11, 2022
Very impressed with helpful staff and…
Very impressed with helpful staff and service.
Thank you.
February 24, 2022
All was ok but would not be easy to…
All was ok but would not be easy to make a return as no postage/return paperwork with delivery and accessing return policy and paperwork from internet seemed pretty complex, possibly to put one off making a return
February 22, 2022
Easy to order on line delivered very efficiently and quickly
Easy to order on line delivered
February 16, 2022
Beautiful coat
Beautiful coat, super warm and really nice quality.
It is very puffy, so can be hard to drive in.
It comes up slightly small so I sized up, also the sleeves are nice and long. Other similar coats in the shop had shorter sleeves so if you are taller or long limbed then this is ideal for you.
Outer shell is soft, making it cosier than some others.
January 6, 2022
Had a great experience at the…
Had a great experience at the Chelmsford store when I went in to buy a coat for winter. The shop assistant Taniya was patient and helped me find the right fit and colour.
Would definitely buy from them again, customer service was 10/10!
December 24, 2021
Unprompted review
1st Class Service.
Parcel came on day stated. Parcel wrapping very good quality, without going overboard. Coat in perfect condition. Coat is Christmas present for my partner, sure she will love it.
December 11, 2021
Excellent item and service.
Ordered different sizes on line as unsure of best fit for my son and returned to my local store the jacket that was too small. Received excellent helpful and professional service and money refunded promptly. Jacket is, as always, excellent quality. Only negative is it would have benefitted from a zipped inside pocket.
November 26, 2021
hi i received my item on time thanks…
hi i received my item on time thanks !!! I love your store, you have very cool things !!!
November 3, 2021
Excellent hoodie and service
April 5, 2021
Received product as promised
Received product as promised. Good email email communication about what is happening. I like the service!
January 16, 2021
I bought 2 items of which half my order…
I bought 2 items of which half my order got credited and the other item has never arrived when I try track it all I see is it’s never even left superdry so not sure why I am being asked to write a review
January 8, 2021
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