Very friendly and welcoming staff, greeted as soon as I walked in. The young lady asked if she could assist me with anything. I informed her I was there to collect an order which she kindly went to co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a coat on 01 December but still haven’t received it even though the tracking says it’s been delivered to the Superdry store where I’m supposed to collect it. No coat but Superdry still have... See more
This was a very unexpected purchase and I'm VERY happy with it! I am now too hot at times but the lady at the till did warn me that she has the same coat and it doesn't require to wear layers of clot... See more
Ordered this item for a second time after changing my mind and then changing it again! Great quality winter jumper at an affordable price! High quality apparel. Went in store to collect this online... See more
Company details
About Superdry - Croydon
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 153-155 Whitgift Centre, CR0 1UT, Croydon, United Kingdom
- 02086 804461
4.5
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
The customer service of a staff member in the Croydon branch was brilliant in rectifying the issue with my order. This is the main reason for a 5* rating!
Ordered my item for store collection. When I arrived to collect, it had been delivered to the wrong store! Miles away 😳. I left it in the member of staff’s hands. I received email updates: cancelling, reordering and before I knew it had arrived for collection. When I arrived, she remembered me and said it’s here! What more could I ask for. Thanks
March 12, 2023
Store dirty and dusty that you can also…
Store dirty and dusty that you can also spot easily from hangings ceiling lights.Staff also to slow for serving.it took me 20 mins for collection and no queue!!!.
February 26, 2023
The staff and service was truly…
The staff and service was truly awesome. All smiles back on the high street.
Thanks to you and your helpful staff.
February 5, 2023
Good customer service
February 2, 2023
The customer service was very good and…
The customer service was very good and online service is exceptional-my items were delivered quickly and the online process was an enjoyable experience
February 7, 2023
Great customer service
Collected an online purchase and also returned another item which was bought online - received refund very quickly. Staff were excellent and very polite. Great service :)
February 2, 2023
Placed the order and it was received at…
Placed the order and it was received at the nearest shop
February 3, 2023
The hat was lovely but too small
The hat was lovely but too small. It would have been perfect for my 14 year old granddaughter. You should do a larger size because I really liked it.
Customer service was great I think. (Haven't checked to see if I've received my refund.)
February 1, 2023
Good clothes but opening hours are wrong on website
Clothes are good quality and fit. Shop was not open until 5pm as it said on its website so had to go to collect the following day.
January 8, 2023
Been buying from superdry for a long…
Been buying from superdry for a long time, it's always a great experience interacting with the folks on the floor.
Great service, quality clothes, smart fit what else do you need ..!!!!
January 8, 2023
Evri still haven’t updated my parcel…
Evri still haven’t updated my parcel and they have scammed me I was meant to get it in December and still haven’t received it
December 30, 2022
Good Customer Service
December 28, 2022
Excellent friendly staff
December 23, 2022
Disgusting experience.!!!!!I ordered these shoes as a Christmas…
I ordered these shoes as a Christmas present and despite ordering in time, was informed via emails from EVRI about delays to my delivery and when I went in store to complain I was treated extremely badly and flogged off and told to contact customer care
December 18, 2022
Excellent product which arrived at the…
Excellent product which arrived at the store the very next day.
December 12, 2022
'Superdry service'
I had to return a coat rom on line order. Took it to the store in Oxford St 'Superdry' to return. The Staff were swift and happy. Not a problem, Thanks people.
December 16, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.