The shop is quite full not much room to walk around especially when it’s busy. Everything packed into small space. Bought a t-shirt which I loved but soon has I washed it the v neck was not central ev... See more
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See what reviewers are saying
The whole shopping experience at Superdry McCarthy Glen East Midlands Outlet was very good. I had recently received an email about Superdry special offers. Staff member Michael was very helpful whe... See more
Walked into store, instantly greeted by friendly member of staff, asked if he could help, click and collect order, asked my name, got my order, checked my I.D and confirmation, gave me my order, wishe... See more
Item bought as a Christmas gift on line not quite as expected from images on site and was taken to the local Superdry outlet store for exchange. A huge thankyou to the lady member of Staff in the stor... See more
Company details
About Superdry - East Midlands Outlet
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
50 Mansfield Road, DE55 2JW, Alfreton, United Kingdom
- 01773 545260
4.7
Excellent
331 reviews
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The young lady behind counter she was…20s
The young lady behind counter she was amazing very friendly helpful with my purchase she is a credit to the store and super dry as a company
September 2, 2024
Only one reason a star is missing
The offers you had were very good. The staff did offer to move things around as I was in a wheelchair, however, it would be nice if wheelchair access around the shop was already considered.
September 2, 2024
Staff were helpful at explaining deals…
Staff were helpful at explaining deals and promotions.
August 29, 2024
The staff at the Eastmidlands outlet…
The staff at the Eastmidlands outlet was really helpful towards finding what I was looking for.
Thank you. Great service
August 31, 2024
I was approached 4 times by staff…
I was approached 4 times by staff whilst browsing, I think once is sufficient! Although they were pleasant and polite.
August 11, 2024
Excellent & friendly service
August 14, 2024
fabulous attentive staff
August 5, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service, cramped store
good service although the store is a little cramped (as people will know from the way SuperDry stores are set out) Found the shorts I was after but not the jacket unfortunately
August 7, 2024
Reply from Superdry - East Midlands Outlet
Hello,
We appreciate your time to leave a review about your store shopping experience at our East Midlands store.
At Superdry, we want our customers to have a really positive experience, so thank you for your valuable feedback.
We use all feedback to learn and improve.
Thank you for shopping with us, we really appreciate it.
Superdry Team
Staff always welcoming and helpful
Staff always welcoming and helpful. Shop and window displays always well layed out full and attractive. Excellent customer care even though my age makes me outside of your usual catchment.
August 6, 2024
Reply from Superdry - East Midlands Outlet
Thank you for taking the time to give us your feedback. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks so much for your review and comments.
Kind regards,
Superdry Customer Care
Fantastic clothes great staff
July 13, 2024
Great products and customer service.
July 10, 2024
Made to feel rubbish about myself
Made to feel rubbish about myself! no items for a XXL man which is very upsetting as its bad enough being over sized but for the staff to just look at you like something is wrong with you for asking really got to me
July 9, 2024
Reply from Superdry - East Midlands Outlet
Hello,
We appreciate you sharing your feedback with us.
We always aim to offer the best service to our customers every time, so we're really sorry to read your comment about your store experience.
We use your valuable feedback to learn and improve.
Thank you again for taking the time to leave your review.
Superdry Team
The store and staff is good.
June 29, 2024
Reply from Superdry - East Midlands Outlet
Hello,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so thank you for your comments about our East Midlands Outlet store.
Thanks for shopping with us and for taking the time to leave a review. We really appreciate it.
Superdry Team
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