Bought a shirt before Xmas in central Edinburgh which was too small.Returns policy says have to go back to store but store now closed! Tried online and went round in circles - wouldn't accept order nu... See more

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The staff were so helpful and considerate. I am 75 and they were youngsters who could not do enough to make sure that I got what I wanted and what was right for me. It’s not often that young staff hav... See more
High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical. I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staf... See more
The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you update... See more
Company details
About Superdry - Edinburgh
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
14/22, Princes Mall, EH1 1BQ, Edinburgh, United Kingdom
- 01315 583328
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While at check out
While at check out, the sales associate was funny and answered all my questions.
Good offer of clothes
It was a little bit strange, that my wife couldn‘t use the fitting cabins before closing time. She had buy some t-shirts.
Pleased with my purchase
Pleased with my purchase. Lots of nice items for sale but I find most to be overpriced. Service pretty poor. Waited at checkout for a long time before staff member appeared and they didnt seem to care.
Nice and kind staff
Nice and kind staff. There's always something nice to buy and to be loved.
Great in-store collection service.
The two sizes of jacket I ordered arrived in good time at my local store who were happy to let me try them on, and I could borrow a sweatshirt to go under them. Then they happily refunded the one in the wrong size and sent me on my way. Other than having them in stock in the first place, it's hard to see how this could have been better.
Great selection
The store is laid out well, helpful and friendly staff and reasonable priced items
Great selection and service
never received my parcel
The products that were available were…
The products that were available were vast, all colours are vibrant. Staff wre also amazing and cost was reasonable for the quality of the product.
High quality clothing
High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical.
I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staff on the till and the overall connection with customers especially when they are willing to spend more. Overall happy though.
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